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Azure AD Integration Guide

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Azure Active Directory Integration > Create An Azure AD Account In Your Portal
  • Azure Active Directory Integration
    • Prepare The Azure Portal
    • Configure Your Account For Azure
      • How To Find The Tenant Name
    • Add Groups And Users To Azure Active Directory
    • Create An Azure AD Account In Your Portal
  • The Azure Active Directories Interface
  • View Active Directory Details
  • Manually Synchronize User Groups From Azure Active Directory

Create an Azure AD Account in your Portal


Note - You must already have an Azure AD account in the Microsoft portal before you can add Azure to Xcitium.


Add an Azure AD account to Xcitium

  • Click 'Management', then 'Azure Active Directory'




The 'Azure Active Directories' interface opens:



  • Click 'New Azure Active Directory' button at the top
  • The 'New Azure Active Directory' wizard starts:




Step 1 - Configure Azure Active Directory Settings

  • Tenant - Enter your Azure Active Directory domain name. The Azure AD domain name is found in the Azure portal. See How to find the tenant name if you can’t find it.
  • Click 'Next Step'
  • You are taken to the Azure portal. Provide your Azure account credentials and click 'Sign in'.
  • After successful Azure account validation, configure the synchronization settings in Step 2.


Step 2 - Synchronization Settings




  • Customer Type - Choose the customer type you want.
  • Single Customer - All AD user groups are synchronized to the same Xcitium customer.
  • Multi Customer - AD groups can be synchronized to different Xcitium Customers.
  • Customer - This is available if 'Single Customer' is selected. Select the company with whom the Azure AD should be synchronized.
  • Enable Azure Active Directory Synchronization - Select when the synchronization process should take place. All future syncs will take place at this time.

Click 'Next Step' to continue.

Step 3 - Finish




  • The final screen shows all user groups defined in AD. You need to choose which groups you want to import and what role you want to give users imported from a particular group.
  • Role Selection - Choose the Xcitium role you want to assign to users imported from the group. Note: The 'End User' role (default) is not defined in Azure AD. Users enrolled as 'End User' will be added to Service Desk as end users.
  • Sync Status:
  • 'Enable' - Imports users from the group after you click 'Synchronize Now'
  • 'Disable' - Does not import users from the group after you click 'Synchronize Now'
  • Click 'Synchronize Now' to start the initial import process.



  • Click 'OK' on the confirmation alert
  • Your AD account is added to Xcitium and users from selected user groups are imported. Xcitium will periodically synchronize with AD to update user lists.
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