Xcitium Secure Internet Gateway

• Secure Internet Gateway
  • Setup Wizard
    • Start The Setup Wizard
    • Step 1 - Add Your Network
    • Step 2 - Confirm Rules For Your Policy
  • Setup Guide
    • Set Up Your Network To Secure Internet Gateway
      • Step 1 - Add Network
      • Step 2 - Set DNS
      • Step 3 - Create Policy
      • Step 4 - Analyze
    • Set Up Your Roaming Endpoints
      • Step 1 - Download And Install The Agent
      • Step 2 - Anti-Tampering Password
      • Step 3 - Configure Policy
      • Step 4 - Analyze Logs
    • Protect Your Mobile Devices
  • Overview
    • View The Web Overview Dashboard
    • View The Security Overview Dashboard
    • Page Through Widgets And Change The Reporting Period
  • Reporting
    • View Web Activity Reports
    • Drill Into The 'Other' Slice On Top URL Categories
    • View Security Reports
    • View Mobile Activity Reports
    • View Local Resolver Activity Reports
    • View CCB Activity Reports
    • View And Manage Exports
  • Configure
    • Manage Policies
      • Create A Policy - Select Objects
      • Create A Policy - Settings
      • Update A Policy
      • Validate A Policy With Check Policy
      • Manage Domain Classification Requests
        • How Domain Classification Requests Work
        • Request A Category Change
        • Website Category Reference
    • Policy Settings
      • Manage Security Rules
        • Create A Security Rule - Name
        • Create A Security Rule - Settings
      • Manage Category Rules
        • Create A Category Rule - Name
        • Create A Category Rule - Settings
      • Manage Domain B/W Lists
        • Create A B/W List - Name
        • Create A B/W List - Settings
        • Block By Country Top-Level Domain
      • Manage Block Pages
        • Create A Block Page - Name
        • Create A Block Page - Single Page For All Blocked Domains
        • Create A Block Page - Different Pages Per Block Reason
        • Redirect Blocked Users To A URL
    • Objects
      • Manage Networks
        • Add A Network
        • Add A Network - Additional Settings
        • Add A Network With A Dynamic IP Address
      • Manage Roaming Devices
        • Set An Anti-Tampering Password
        • Download The Roaming Agent
        • Deploy The Roaming Agent Through Endpoint Manager
      • Manage Mobile Devices
        • Add A Mobile Device
  • Shadow AI
    • Shadow AI Summary
    • Discovered AI Tool Catalog
    • Top AI Devices, Mobile Agents And Networks
    • Recent AI Blocks
    • Export Shadow AI Data
    • Block AI Tools
    • How Shadow AI Counts Requests
  • View Account Information And Licences

Step 1 - Download and Install the Agent

• Click 'How-to' > 'Set up your roaming endpoints to Secure Internet Gateway' to open this step.

Step 1 covers downloading the roaming agent from the console and installing it on the endpoint. The agent registers itself to the account the package was downloaded from.

You can get the package for Windows or macOS and install it without any further configuration.

Download and install the agent

1. Click 'Configure' > 'Objects' > 'Roaming Devices', then click 'Download Agent' at the top-right of the page.
   
   
2. Click 'Download for Windows' for Windows devices, or 'Download for macOS' for macOS devices. If you are an MSP, also select the company you want the agent to be assigned to.
   
   
3. Double-click the package to run it. Do not change the file or its name. After the installation is complete, the agent is registered automatically to the account the package was downloaded from.
   
   
4. After installation a tray helper appears in the toolbar, showing information about the agent.

Note: If the agent does not register to your account automatically, check that you are looking at the correct account. Also check whether the device is already registered to another account on the portal; if it is, delete it from there. If neither applies, contact the support team.