Errors and Crashes in Comodo Dragon
You may find your computer screen
throwing up error messages while using Comodo Dragon. Click the
following links to find out more about specific
errors:
Unable to find a previously installed extension or app
This error is displayed when the browser is unable to locate an app or extension that was previously installed. The following may be one of the reasons the browser is unable to locate:
-
The extension or app may have been uninstalled. Reinstall the extension or app.
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The web store that you downloaded the extension or app may have removed it for some reasons including not following their legal agreements etc.
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Dragon user profile may be corrupted. Create a new user profile.
Create a new user profile in Comodo Dragon
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Exit Comodo Dragon if it is open
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In the 'Start' menu click 'Run'
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In the 'Run' dialog, enter the directory applicable to your system given the following table:
|
Operating System |
Enter in the 'Run' text field |
|
Windows XP |
%USERPROFILE%Local SettingsApplication DataComodoDragonUser Data |
|
Windows 7 or Windows Vista |
%USERPROFILE%AppDataLocalComodoDragonUser Data |
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Click 'OK'
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In the explorer window that opens, rename the 'Default' folder as 'Backup default'
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Open Comodo Dragon
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The browser automatically creates a new 'Default' folder
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Copy and paste the backup details into the new default folder
Please note that some of the old profile might be corrupted and may result in corrupting the new default folder also. If you want the old bookmarks, copy the file Bookmarks.bak' from the backup folder and paste it into the new 'Default' folder.
If you are still having problem, post your comments in http://forums.comodo.com/news-announcements-feedback-cd-b203.0/ to get assistance from Comodo forums.
'He's dead, Jim!' message
This message will be displayed when a web-page crashes suddenly. Just reload the page by pressing the reload button besides the address bar. If the message is displayed for all the pages, check the following to resolve the issue:
Firewall and antivirus applications
The firewall or antivirus application in your system may not allow Comodo Dragon to function properly. To confirm, disable firewall and antivirus application and open Dragon again. If it works, create an exception in the firewall or antivirus settings for Comodo Dragon and re-enable the firewall and antivirus applications in your system.
Extensions
Disable your extensions one by one and open Dragon. If any one of the extension is causing the problem, uninstall it.
Disable or uninstall an extension
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Click the menu
at top-right
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Select 'More tools' > 'Extensions'
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Click the 'Disable' link to disable the extension
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Click the 'Uninstall' link to remove the extension completely from your browser.
Malware
Use the latest version of Comodo Internet Security to scan your system for any malware and to remove it. Download Comodo Internet Security from http://personalfirewall.comodo.com/.
User Profile
One of the reasons could be that your user profile may be corrupted. Click here to know the steps to create a new user profile.
If you are still having problem, post your comments in http://forums.comodo.com/news-announcements-feedback-cd-b203.0/ to get assistance from Comodo forums.
Comodo Dragon no longer works or closes after several seconds
If Comodo Dragon closes as soon as you open it and displays no error messages, one of the likely reason may be your user profile is corrupted. Create a new user profile and see if this solves the problem.
Click here to know the steps to create a new user profile.
If you are still having problem, post your comments in http://forums.comodo.com/news-announcements-feedback-cd-b203.0/ to get assistance from Comodo forums.
Comodo Dragon won't open at all
The firewall or antivirus application in your system may not allow Comodo Dragon to function properly. To confirm, disable firewall and antivirus application and open Dragon again. If it works, create an exception in the firewall or antivirus settings for Comodo Dragon and re-enable the firewall and antivirus applications in your system.
If you are still having problem, post your comments in http://forums.comodo.com/news-announcements-feedback-cd-b203.0/ to get assistance from Comodo forums.
Update plug-ins
Plug-in - a piece of software which enhances another software application, processes type of web content like Windows Media Files, Flash etc. Unfortunately, the plug-ins are not updated automatically and over a period of time get outdated as newer versions are released. The new versions of plug-ins may have better security features than the older versions – an important reason to keep your plug-ins updated to avoid potential security vulnerability.
Comodo Dragon automatically detects plug-in that is not up-to-date with security vulnerability and alerts you with a message below the address bar that the plug-in has been blocked.
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Click 'Update plug-in' in the message to install the latest version of the plug-in.
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Click 'Run this time' in the message to run the current plug-in without upgrading though this not desirable.
Click here to know more about managing plug-ins.
If you are still having problem, post your comments in http://forums.comodo.com/news-announcements-feedback-cd-b203.0/ to get assistance from Comodo forums.
The following plug-in has crashed
If a plug-in used by a web-page that you are on currently closes suddenly or becomes unresponsive, the message 'The following plug-in has crashed... ' will be displayed. Wait for the plug-in to restart or close the process manually in the 'Task manager' window. Reload the page by pressing the reload button besides the address bar.
Click here to know how to manually close the process.
Click here to know more about managing plug-ins.
If you are still having problem, post your comments in http://forums.comodo.com/news-announcements-feedback-cd-b203.0/ to get assistance from Comodo forums.