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Xcitium Platform

Xcitium Platform

Service Desk - Staff Guide

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Introduction To Service Desk Module > Login To The Service Desk Module
  • Introduction To Service Desk Module
    • Quick Start
    • Login To The Service Desk Module
  • Service Desk Staff Panel
    • Staff Panel Dashboard
      • View The Dashboard And Export Reports
      • View Staff Members
      • My Profile
    • Manage Users And Customers
      • Manage Users
      • Manage Customers
    • Manage Tickets
      • Ticket Details
    • Manage Knowledgebase
      • FAQs
      • Manage FAQ Categories
      • Canned Responses
    • Manage Projects
    • Manage Staff Time Sheets
    • Manage Calendars
  • Appendix - How Charging Works In Service Desk

Login to the Service Desk Module 

 

  • First, login to Comodo Dragon (CD) at https://platform.comodo.com/app/login

  • Click 'Applications' > 'Service Desk' in the CD interface:



 

  • Two factor authentication - Admins with appropriate privileges can setup two factor-authentication for their users.
  • Click 'Management' > 'Account' > 'Account Security Details' to do this.
  • See Set up Two-Factor Login Authentication in the CD admin guide if you need more help.

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