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Xcitium Platform

Xcitium Platform

Service Desk - Staff Guide

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Service Desk Staff Panel > Staff Panel Dashboard
  • Introduction To Service Desk Module
    • Quick Start
    • Login To The Service Desk Module
  • Service Desk Staff Panel
    • Staff Panel Dashboard
      • View The Dashboard And Export Reports
      • View Staff Members
      • My Profile
    • Manage Users And Customers
      • Manage Users
      • Manage Customers
    • Manage Tickets
      • Ticket Details
    • Manage Knowledgebase
      • FAQs
      • Manage FAQ Categories
      • Canned Responses
    • Manage Projects
    • Manage Staff Time Sheets
    • Manage Calendars
  • Appendix - How Charging Works In Service Desk

Staff Panel Dashboard

 

The staff panel dashboard contains three areas:

  • Dashboard - Provides a graphical summary of ticket activities and related statistics.
  • Staff Directory - Displays the names of staff enrolled into Service Desk.
  • My Profile - Allows the currently logged-in staff member to configure settings such as time zone, preferred language and more.



The following sections explain more about:
  • View the Dashboard and Export Reports
  • View Staff Members
  • My Profile

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