Manage Notifications, Network Traffic Analyzer, Web Traffic Monitor

Manage Notifications

This section explains how to configure your outgoing mail server and cWatch system emails. System emails include account activation mails, license issuance mails and malware notifications.

Click the 'Notifications' tab:

Click the buttons at upper-right to switch between support notifications, email settings, and the notification editor.

Support Ticket Notification – Choose whether your customers receive notifications about malware removal operations.

Email Settings - Configure outgoing mail servers and the accounts used to send notifications. See Configure Email Server Settings for more on this.

Notifications - Edit email templates, select the sender email account, and specify recipients. See Configure Notification Email Templates and Recipients for more on this.

Support Ticket Notification Settings

A support ticket is created when Comodo technicians are engaged to remove malware from a customer website.

cWatch can notify your customers when a support agent comments on a ticket about their site. For example, “Malware removal complete on www.example.com”.

You can enable or disable these notifications as per your preference.

Click the 'Notifications' tab then 'Support Ticket Notification'.

Support Ticket Notification – If enabled, your customers receive email notifications when a support agent responds to a malware removal request.

Notification emails are in English, as this is the common language used by our support team. No other language is available.

Click 'Save' to apply your changes.

Email Server Settings

This section lets you set up your outgoing mail server, and the accounts through which cWatch emails are sent

Click 'Notifications' in the top-menu

Click ‘Notifications’ or ‘Support ticket notification’ on the right, until the ‘Email Settings’ link appears

Click the 'Email Settings' link

This opens a list of existing accounts which can send notifications:

Add a new sender account

Click the '+' icon at top-left

Complete all fields in the 'Add Sender' screen:

From Email - The account from which the notification is sent. This address appears in the 'From' field of the notification email

Host Name - Enter the hostname or IP address of your SMTP server

User Name / Password - The login details of the sender account

Port - The port number your mail server uses for outgoing mail. This is port 587 if you use StartTLS, or port 25 if you don't

StartTLS - Enable if your mail server supports opportunistic encryption via StartTLS. StartTLS is a command, issued by an email client, which upgrades insecure connections between the client and the server to a secure connection.

Visit this site to find out if your mail server supports StartTLS - https://starttls-everywhere.org/

Enable SSL – Select if your mail server uses an SSL/TLS certificate to secure the connection between the server and the recipient.

Click 'Save'.

cWatch checks your mail server settings and, if valid, adds the account to the list of senders. You can now send cWatch notifications through this account.

Update a sender email account

Click the 'Notifications' tab

Click ‘Notifications’ or ‘Support ticket notification’ on the right, until the ‘Email Settings’ link appears

Click the 'Email Settings' link

Mouse-over the row of an email account user > Click the pencil button that appears in the 'Action' column

Edit the details as required and click 'Save'

The fields in the form are explained above.

Remove a sender email account

Click the 'Notifications' tab

Click ‘Notifications’ or ‘Support ticket notification’ on the right, until the ‘Email Settings’ link appears

Click the 'Email Settings' link

Mouse-over the row of an email account user > Click the trash can icon that appears in the 'Action' column:

Enter the email address of the sender account for confirmation

Click 'Delete' to remove the account

Note: You cannot remove sender accounts which are currently associated with a notification mail.

To remove the account from notification mails:

Click ‘Notifications’ in the top-menu

Click the ‘Notifications’ link on the upper-right

If you can’t see it, click ‘Email Settings’ or ‘Support ticket notification’ to make it appear

Click the ‘Settings’ link in the ‘Action’ column of a notification

Change the account in the ‘From’ field

Click ‘Save’

Repeat for all other notifications which use this account

You can then delete the email account if required. See Configure Notification Templates and Recipients for more help with this.

Configure Notification Templates and Recipients

cWatch can send the following types of notification:

Account activation email - Sent when you issue a license to a customer for the first time. The mail contains an activation link which allows them to complete the account setup process.

Distribute License - Sent to provision a new license to a customer.

Malware Found - Sent to customers when malware is identified on their site.

License Expired - Sent to customers when the cWatch security license on their site expires. The mail contains a link for the customer to renew.

OWASP Vulnerability Found - Sent to customers when a threat on the OWASP list is found on their site.

Backup Completed - Sent to customers when a backup of their website has just finished.

Backup License Expired - Sent to customers when their cWatch backup license expires. The mail contains a link for the customer to renew.

Reset Password - Sent to customers who request a password reset by clicking ‘Forgot Password’ on the login page. You can also send password reset mails from the 'Customer and License Management' page. The mail contains a link for the customer to create a new password.

You can implement different settings per mail type:

The content and language

The sender account

The recipients

Configure notification mails

Click 'Notifications' in the top-menu

Click the ‘Notifications’ link on the upper-right

If you can’t see it, click ‘Email Settings’ or ‘Support ticket notification’ to make it appear

Notifications - Columns and Controls
Column Header	Description
Name	The event for which the notification is sent.
Enabled	Switch the notification on or off.
Language	The language used in the mail.
Action	Configure the content, sender email address and recipients for the notification. See Configure a notification email for more details.

Filter and Search Options:

The fields at top-right let you filter/search notifications:

Select your filter category from the 'Type' drop-down

Select your search criteria in the 'Value' filed

The table shows five notifications per page.

Use the number buttons at bottom-right to choose how many notifications are shown per page

Use the page numbers at the bottom left to navigate through the pages

Configure notification emails

Click on an event to configure the notification mail.

Notification templates are available in English, German, Dutch, French, Italian and Spanish. Mails are sent in the language that the customer selects for their portal.

Hover your mouse over the row of a notification to reveal the 'Settings' button in the 'Action' column and click it.

The 'Notification Settings' wizard starts:

Use the switch at the top-left to enable or disable the notification

From - Select the email account from which the notification has to be sent to the recipients

Subject - Edit the Subject line of the notification mail

Email Template - Edit the content of the email displayed in the rich text editor. You can use the controls at the top to format the text

Insert Variable - Variables are items like username, domain name, last scan date etc. The actual value is dynamically inserted in the mail. Place your cursor where you want the variable to go then select an item from the ‘Insert Variable’ drop-down

Notify users - Select whether or not the email is to be sent to all admin users

Notify customers - Select whether or not the email is sent to the customer

Notify account owner - Select whether or not the notification is sent to the primary account holder of your partner account

Subscriber email - Optional. Enter the email address of an external recipient

Place your mouse over the field and click the '+' icon that appears to add additional recipients

Place your mouse over the field and click the trash can icon that appears to remove a recipient

Revert to Default - Click to reset the notification mail template to default content

Click 'Preview And Save'

A preview of the full email content is shown:

Click 'Back' to make any changes, if required

Click 'Save' for your changes to take effect

After saving, you can test the notification works in the following screen:

Send a test email - Enter a valid email address and click 'Send'

Repeat the process to configure other email notifications.

Xcitium SIEM

cWatch Web Security - Partner Portal Guide

English

Manage Notifications