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Xcitium SIEM

Xcitium SIEM

cWatch Web Security - Partner Portal Guide

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Introduction To CWatch Partner Portal > Configure Additional Settings > Customer Portal White Labeling And Appearance Settings > Configure Online Chat
  • Introduction To CWatch Partner Portal
    • Login To Your Account
    • Add Admin Users
    • Add And Manage Customers
    • Distribute And Manage Licenses
    • Configure Customer Websites
    • Manage Notifications
    • The Customer And License Management Interface
      • View Customer Details And Licenses
    • Domain Overview
      • View Domain Details Of A Website
    • View CWatch Reports
    • Configure Additional Settings
      • Customer Portal Settings
        • Set Customer Portal Access URL
        • Customize Name Server And CDN Zone
        • Configure Hosting Access Link
      • Configure Remote Access
      • License And SSL Purchase Settings
        • Set License Upgrade/Renewal Links
        • Set SSL Certificate Purchase Link
        • Set Domain & Hosting Transfer Links
        • Set New License Purchase Link
        • Configure Upgrade Notification Messages
      • Customer Portal White Labeling And Appearance Settings
        • Configure Brand Logos
        • Configure Trust Seal Images For Your Customers Websites
        • Configure Legal Information
        • Configure Customer Portal Languages
        • Customize License Names
        • Configure Online Chat
        • Set Customer Portal Browser Tab Title
        • Select Customer Portal Options
    • Add And Manage Sub-Resellers
      • Add A Sub-Reseller
      • View Sub-Reseller Details And Licenses
      • Edit A Sub-Reseller Profile
    • Membership Plans
    • Manage Your CAM Account

Configure Online Chat


You can show cWatch branded support chat or your own branded chat in the customer interface. No support is shown if none are enabled.

  • Click the 'Profile' icon at top-right then choose 'Settings'
  • Select the appearance icon  in the left menu
  • Click the 'Online Chat' stripe:




  • Show cWatch Online Chat - Your customers can access the default cWatch online chat window. Support is provided by the cWatch team.
  • Show Custom Online Chat - Your customers can access support chat provided by your team. Enable this and select the position where the chat window should be shown. Paste your chat code in the 'Script' area. Contact your cWatch account manager if you need more help with this.
  • Click 'Apply' to save your settings.
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