Xcitium SIEM

• Introduction To CWatch Partner Portal
  • Login To Your Account
  • Add Admin Users
  • Add And Manage Customers
  • Distribute And Manage Licenses
  • Configure Customer Websites
  • Manage Notifications
  • The Customer And License Management Interface
    • View Customer Details And Licenses
  • Domain Overview
    • View Domain Details Of A Website
  • View CWatch Reports
  • Configure Additional Settings
    • Customer Portal Settings
      • Set Customer Portal Access URL
      • Customize Name Server And CDN Zone
      • Configure Hosting Access Link
    • Configure Remote Access
    • License And SSL Purchase Settings
      • Set License Upgrade/Renewal Links
      • Set SSL Certificate Purchase Link
      • Set Domain & Hosting Transfer Links
      • Set New License Purchase Link
      • Configure Upgrade Notification Messages
    • Customer Portal White Labeling And Appearance Settings
      • Configure Brand Logos
      • Configure Trust Seal Images For Your Customers Websites
      • Configure Legal Information
      • Configure Customer Portal Languages
      • Customize License Names
      • Configure Online Chat
      • Set Customer Portal Browser Tab Title
      • Select Customer Portal Options
  • Add And Manage Sub-Resellers
    • Add A Sub-Reseller
    • View Sub-Reseller Details And Licenses
    • Edit A Sub-Reseller Profile
  • Membership Plans
  • Manage Your CAM Account

Distribute and Manage Licenses

• This section explains how you can distribute paid and trial licenses to customers.

• The cost of paid licenses will be deducted from your account by Comodo. It is your responsibility to charge and collect fees from your customers by whichever method you prefer.

• You can deposit funds to buy licenses in Comodo Accounts Manager (CAM). Login at https://accounts.comodo.com. See Manage your CAM Account for more.

• cWatch sends an account activation email to the customer when you distribute their first license to them.

• You can edit automatic mails in 'Notifications' > 'Account Activation Mail' > 'Settings'.

• Manually send an activation mail instead - Click 'Customer and License Management' > select a customer from the list > click the email icon.

• See Send Account Activation Email if you need more help with this.

• You can distribute only one license at a time.

• The license distribution process is similar for both cWatch Security and cWatch Backup licenses.

• You can deactivate licenses that are not required for a customer.

Please use the following links to learn more:

• Distribute a License

• Send Account Activation Email

• Deactivate Customer Licenses

To distribute licenses

• Open the 'Customer and License Management' tab

• Select the customer to whom you want to distribute a license

• The 'chain link' icon in the actions menu
  

OR

• Click the menu button at top-right and select 'Distribute License'

• Select the license type, term and quantity of licenses you want to distribute.

• License – Available licenses:

• Starter

• Starter Paid with Trial

• WAF Starter

• Basic

• Pro

• Pro Paid with Trial

• Pro Trial 30 Days
  

• Pro Trial 60 Days

• Premium

• Premium Paid with Trial

• Premium Trial 30 Days

• Premium Trial 60 Days

• Backup Small

• Backup Medium

• Backup Large

• NuCDN Pro

• NuCDN Premium

• NuDNS Pro

• NuDNS Premium

• Multi pack (5 / 10 domains) in a single license for Starter, Pro and Premium

• Comodo recommends using a 'Premium Trial 30' license so that the customer gets the full cWatch experience.

• See Membership Plans to view the various features that each license unlocks for the customer.

• Auto-Renewal - Applies only to paid licenses. Comodo will automatically issue a replacement license when the original expires. The cost of the license will be deducted from your account funds.

• You can change the auto-renewal setting of a license at anytime.

• See Enable or disable auto-renewal of customer licenses in The 'Customer and License Management' Interface for more details.

• Terms - Choose the validity period of the license. The terms available depend on the license type.

• Quantity - The number of licenses. The field is pre-populated with '1' and is not editable.

• Click 'Next'.

• The license confirmation is shown.

• Click 'Back' to change license details if required

• Click 'Submit'

• cWatch will generate a license key and send an order confirmation mail to the customer.

• The customer will also receive an account activation mail if this is their first license. The mail contains a link to login at https://login.cwatch.comodo.com/login and finish registration.

• You can also send or re-send the activation email at any time:

• Click 'Customer and License Management' > select a customer from the list > click the email icon.

• You can see the status of the mail in the 'Customer and license Management interface' > 'Account Activation Email' column.

• See Send Account Activation Email if you need more help with this.
  

• You can send password reset mails to the customer. See 'Send Password Reset Mail' if you need more help with this.

• Open the 'Customer and License Management' tab

• Select the customer to whom you want to send the activation email

• Click the notification mail icon  in the actions menu

OR

• Click the menu button at top-right and select 'Send Email'

A confirmation is shown.

• Click 'Submit'

The activation email is sent.

Deactivate a Customer License

• You can deactivate licenses that you no longer require

• Deactivated licenses are removed from your account and invalidated

• You cannot reuse the license on any other website

• Open the 'Customer and License Management' tab

• Select the customer whose license you want to deactivate

• Click the broken chain link icon  in the actions menu

OR

• Click the menu button at top-right and select 'Deactivate License'

• Select all licenses you want to remove and click 'Deactivate'

The licenses are invalidated and cannot be associated with customer websites.