Xcitium SIEM

• Introduction To CWatch Partner Portal
  • Login To Your Account
  • Add Admin Users
  • Add And Manage Customers
  • Distribute And Manage Licenses
  • Configure Customer Websites
  • Manage Notifications
  • The Customer And License Management Interface
    • View Customer Details And Licenses
  • Domain Overview
    • View Domain Details Of A Website
  • View CWatch Reports
  • Configure Additional Settings
    • Customer Portal Settings
      • Set Customer Portal Access URL
      • Customize Name Server And CDN Zone
      • Configure Hosting Access Link
    • Configure Remote Access
    • License And SSL Purchase Settings
      • Set License Upgrade/Renewal Links
      • Set SSL Certificate Purchase Link
      • Set Domain & Hosting Transfer Links
      • Set New License Purchase Link
      • Configure Upgrade Notification Messages
    • Customer Portal White Labeling And Appearance Settings
      • Configure Brand Logos
      • Configure Trust Seal Images For Your Customers Websites
      • Configure Legal Information
      • Configure Customer Portal Languages
      • Customize License Names
      • Configure Online Chat
      • Set Customer Portal Browser Tab Title
      • Select Customer Portal Options
  • Add And Manage Sub-Resellers
    • Add A Sub-Reseller
    • View Sub-Reseller Details And Licenses
    • Edit A Sub-Reseller Profile
  • Membership Plans
  • Manage Your CAM Account

Add and Manage Customers

• This section explains how to add customers to the cWatch partner portal.

• Afterwards, you can distribute licenses to them and activate cWatch protection on their sites.

• You can add customers one at a time, or import them in bulk from a CSV file.

Please use the following links to learn more:

• Add a single customer

• Import customers from a CSV file

• The 'Customer and License Management' interface

• View customer details and licenses

Add a single customer

• Login to the cWatch partner portal

• Open the 'Customer and License Management' tab:

• Click the icon in the action menu
  

OR

• Click the menu button at top-right and select 'Add Customer'
  

• Enter the new customer's name, email address and country

• Select the language used in the cWatch portal when this customer logs in. Notifications sent to the customer will also use this language

• Enable 'Add Another' if you want to add multiple customers

• Click 'Add' to save your customers.

The customer screen lets you view and manage customers, send account activation emails, reset passwords, distribute licenses, add sites, and more.

Import customers from a CSV file

You can add multiple customers by importing them from a comma separated values (CSV) file.

• Create a .csv file using a text editor or spreadsheet application.

• Each line of the csv should contain five, separated values:

• First name

• Surname

• Email address

• Two letter country code
  

• Two letter language code 

Example:

Jack,Potts,jack.potts@jacksgreatpots.com,FR, fr

• No spaces after the commas. All fields are mandatory.

• The file should not contain column headers. Each line should contain a single customer.

• Open the 'Customer and License Management' tab > Click the 'Import Customers' button.

• Click 'Select CSV file', browse to the file you just created and upload it.

• You customers will be imported to cWatch.

Import users in cWatch:

• Login to the cWatch partner portal

• Open the 'Customer and License Management' tab

• Click the 'Import Customers' icon  on the top

OR

• Click the menu icon at the top right and choose 'Import Customers' from the options

• Click 'Select CSV file' and browse to your saved. Click 'Open'
  

The customers will be imported to cWatch. Open the 'Customer and License Management' screen to view and manage them.