Xcitium SIEM

• Introduction To CWatch Partner Portal
  • Login To Your Account
  • Add Admin Users
  • Add And Manage Customers
  • Distribute And Manage Licenses
  • Configure Customer Websites
  • Manage Notifications
  • The Customer And License Management Interface
    • View Customer Details And Licenses
  • Domain Overview
    • View Domain Details Of A Website
  • View CWatch Reports
  • Configure Additional Settings
    • Customer Portal Settings
      • Set Customer Portal Access URL
      • Customize Name Server And CDN Zone
      • Configure Hosting Access Link
    • Configure Remote Access
    • License And SSL Purchase Settings
      • Set License Upgrade/Renewal Links
      • Set SSL Certificate Purchase Link
      • Set Domain & Hosting Transfer Links
      • Set New License Purchase Link
      • Configure Upgrade Notification Messages
    • Customer Portal White Labeling And Appearance Settings
      • Configure Brand Logos
      • Configure Trust Seal Images For Your Customers Websites
      • Configure Legal Information
      • Configure Customer Portal Languages
      • Customize License Names
      • Configure Online Chat
      • Set Customer Portal Browser Tab Title
      • Select Customer Portal Options
  • Add And Manage Sub-Resellers
    • Add A Sub-Reseller
    • View Sub-Reseller Details And Licenses
    • Edit A Sub-Reseller Profile
  • Membership Plans
  • Manage Your CAM Account

View Customer Details and Licenses

• The customer details screen shows a customer's contact information, licenses and websites.

• You can download a report of customer licenses and websites as a CSV file

• This screen also lets you upgrade /renew licenses, and associate unused licenses with domains.

Open the 'Customer Details' screen

• Click the 'Customer and License Management' tab
  

• Click on the customer whose details you want to view:

Licenses – Column Descriptions
Column Header	Description
Type	The kind of license. See Membership Plans to view the features covered by each license.
Site Name	Website associated with the license.
Site Provisioning	Progress of activating cWatch on the site. cWatch protection is active when this column says 'Completed'.
Order Date	When the license was distributed to the customer.
Expiration Date	The date till which the license is valid.
Auto Renewal	Whether the license is set to auto-renew when it expires.
Status	Whether the license is active or expired.
Actions	Controls to upgrade the license, renew the license, or associate unused licenses with a website. See the following sections for help with these actions: Add a new website and associate with a license Associate backup license to a website Upgrade a License Renew a License

 

Add a new website and associate with a license

• Open the 'Customer and License Management' tab

• Click on a customer to open their details screen. The screen shows all licenses distributed to the customer.

• Locate a valid, unused license.

• Click the 'Add Website' button in the 'Actions' column

The 'Add Sites' wizard starts:

• Customer - The customer email address is pre-populated. 

• Domain - Enter the URL of the website. E.g. example.com or subdomain.example.com.

• License - The license which will be distributed to the customer. This is pre-populated with the license you chose in the previous step.

• DNS Service - Configure the DNS settings for the website. The available options available are: 

• No DNS - Add a website but don't use Comodo DNS. DNS must be setup later by you or the customer in order to configure cWatch protection.

• Initiate DNS - cWatch retrieves the DNS records of the website then implements these records in cWatch (dnsByComodo service). Your customer now only needs to point their name servers to cWatch in order to enable the service. This saves your customer the step of adding CNAME and A records to cWatch for each of their sites.

• Initiate DNS and Auto SSL - Configures DNS as explained above and also provides the customer with a free SSL certificate. The process first checks if the customer’s name servers are pointing to dnsByComodo. After verification, cWatch generates a key pair, requests the certificate, creates a CNAME DNS record on dnsbyComodo, validates the domain, collects the certificate and installs it on cWatch edge servers. 

The certificate will encrypt traffic between the CDN servers and the website's visitors. It will not secure the connection between the customer's server (where the site is hosted) and the CDN (where the customer's website is cached).

• Click 'Next'. 

• A confirmation screen appears:

• Review your settings and parameters

• Click 'Back' if you want to edit any details

• Click 'Submit' to add the website

cWatch protection is enabled on the site once provisioning is complete. You can see the progress in the 'Site Provisioning' column of the customer details screen:

Add a Backup License to a Website

• Open the 'Customer and License Management' tab

• Click on a customer to open their details screen. The screen shows all websites and licenses associated with the customer.

• Locate the site to which you want to add a backup license

• Click the 'Manage Backup License' button  in the 'Actions' column

The 'Add Backup License' wizard starts:

• License - Choose an unused backup license to add to the account. You must have already purchased licenses before they will appear here.
  

• Click 'Next'.

• A confirmation screen appears:

• Review your settings and parameters

• Click 'Back' if you want to edit any details

• Click 'Submit' to add the license to the site

• You can configure backup options and a backup schedule in the customer’s portal:

• Click 'Domain Overview'

• Identify the customer you want to manage

• Click the chain link icon   in the 'Actions' column to login to their portal

• Click on the domain you want to manage in the dashboard

• Click ‘Backup’ in the top-menu

• Configure backup settings and schedule as required.

• See https://help.comodo.com/topic-285-1-848-15272-Back-up-your-Website.html for the backup guide

Upgrade a License

• You can upgrade the license on a customer website at anytime

• For example, a free basic license can be upgraded to a paid 'Starter', Pro' or 'Premium' license.

• The license upgrade procedure is similar for both cWatch security and backup licenses

• See Membership Plans for the features on each license.
  

The following table shows valid license upgrade paths:

Existing License	Eligible Upgrades
Security Licenses
Basic	Starter, WAF Starter, Pro, Premium.
Pro Trial 30	Starter, WAF Starter, Pro, Premium.
Pro Trial 60	Starter, WAF Starter, Pro, Premium.
Premium Trial 30	Starter, WAF Starter, Pro, Premium.
Premium Trial 60	Starter, WAF Starter, Pro, Premium.
Starter	WAF Starter, Pro, Premium.
WAF Starter	Pro, Premium.
Pro	Premium
Backup Licenses
Backup Small	Backup Medium and Backup Large
Backup Medium	Backup Large
Trial Licenses - Auto-upgrade at the end of the 30 day trial
Starter Paid with Trial	Starter
Pro Paid with Trial	Pro
Premium Paid with Trial	Premium

Upgrade a license

• Open the 'Customer and License Management' tab.

• Click on a customer to open their details screen. The screen shows all licenses distributed to the customer.

• Click the 'Upgrade' button in the row of the license you want to upgrade:

• 'License' drop-down - Choose the license to which you want to upgrade. Click 'Next' when done.

• Click 'Back' to change settings, if required

• Click 'Submit' to apply the license change.

Renew a License

• When a paid license expires, the website is automatically dropped to a free 'Basic' license type:

• You can upgrade the license to another a paid license as required.
  

• See upgrading a license if you want help with this.