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Xcitium SIEM

cWatch Web Security - Partner Portal Guide

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Introduction To CWatch Partner Portal > Add And Manage Customers
  • Introduction To CWatch Partner Portal
    • Login To Your Account
    • Add Admin Users
    • Add And Manage Customers
    • Distribute And Manage Licenses
    • Configure Customer Websites
    • Manage Notifications
    • The Customer And License Management Interface
      • View Customer Details And Licenses
    • Domain Overview
      • View Domain Details Of A Website
    • View CWatch Reports
    • Configure Additional Settings
      • Customer Portal Settings
        • Set Customer Portal Access URL
        • Customize Name Server And CDN Zone
        • Configure Hosting Access Link
      • Configure Remote Access
      • License And SSL Purchase Settings
        • Set License Upgrade/Renewal Links
        • Set SSL Certificate Purchase Link
        • Set Domain & Hosting Transfer Links
        • Set New License Purchase Link
        • Configure Upgrade Notification Messages
      • Customer Portal White Labeling And Appearance Settings
        • Configure Brand Logos
        • Configure Trust Seal Images For Your Customers Websites
        • Configure Legal Information
        • Configure Customer Portal Languages
        • Customize License Names
        • Configure Online Chat
        • Set Customer Portal Browser Tab Title
        • Select Customer Portal Options
    • Add And Manage Sub-Resellers
      • Add A Sub-Reseller
      • View Sub-Reseller Details And Licenses
      • Edit A Sub-Reseller Profile
    • Membership Plans
    • Manage Your CAM Account

Add and Manage Customers


  • This section explains how to add customers to the cWatch partner portal.
  • Afterwards, you can distribute licenses to them and activate cWatch protection on their sites.
  • You can add customers one at a time, or import them in bulk from a CSV file.

Please use the following links to learn more:

  • Add a single customer
  • Import customers from a CSV file
  • The 'Customer and License Management' interface
  • View customer details and licenses

Add a single customer

  • Login to the cWatch partner portal
  • Open the 'Customer and License Management' tab:




    • Click the icon in the action menu
    OR
    • Click the menu button at top-right and select 'Add Customer'




        • Enter the new customer's name, email address and country
          • Select the language used in the cWatch portal when this customer logs in. Notifications sent to the customer will also use this language
              • Enable 'Add Another' if you want to add multiple customers
              • Click 'Add' to save your customers.

              The customer screen lets you view and manage customers, send account activation emails, reset passwords, distribute licenses, add sites, and more.


              Import customers from a CSV file


              You can add multiple customers by importing them from a comma separated values (CSV) file.

              • Create a .csv file using a text editor or spreadsheet application.
              • Each line of the csv should contain five, separated values:
              • First name
              • Surname
              • Email address
              • Two letter country code
              • Two letter language code 
              Example:

              Jack,Potts,jack.potts@jacksgreatpots.com,FR, fr

              • No spaces after the commas. All fields are mandatory.
              • The file should not contain column headers. Each line should contain a single customer.
              • Open the 'Customer and License Management' tab > Click the 'Import Customers' button.
              • Click 'Select CSV file', browse to the file you just created and upload it.
              • You customers will be imported to cWatch.

              Import users in cWatch:

              • Login to the cWatch partner portal
              • Open the 'Customer and License Management' tab
              • Click the 'Import Customers' icon  on the top
              OR
              • Click the menu icon at the top right and choose 'Import Customers' from the options




              • Click 'Select CSV file' and browse to your saved. Click 'Open'

              The customers will be imported to cWatch. Open the 'Customer and License Management' screen to view and manage them.

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