Xcitium Secure Email Gateway MSP

• Introduction To Xcitium Secure Email Gateway - MSP
• How To...Tutorials
  • How To Login To XSEG
  • How To Get A New Password
  • How To Manage Your Quarantined Mails
  • How To Use Filter Options In The Quarantined Emails Interface
  • How To Check When An Expected Email Is Not Received
  • How To Retrieve An Email Which Had A Virus Attachment
  • How To Restore Deleted Mails
  • How To Reply To Archive Mails
  • How To Subscribe For Quarantine Reports
  • How To Perform A Log Search Of Your Incoming Emails
  • How To Add Or Remove Yourself From Recipient Whitelist
  • How To Report Spam Emails
  • How To Perform A Log Search Of Your Outgoing Emails
  • How To Manage Whitelisted Senders
  • How To Manage Blacklisted Senders
• The CSEG User Console
  • Login To The User Interface
  • The User Interface
    • Incoming
      • Quarantine
      • Mail Archive
      • Report Spam
      • Log Search
      • Manage Whitelist Senders
      • Manage Blacklisted Senders
    • Outgoing
      • Log Search
  • User Account Management
    • Manage Profile Settings
    • Manage Subscriptions To Summary Reports
• CSEG Reports
• Appendix 2 - XSEG Feature List
• Appendix - CSEG Feature List
• About Xcitium Security Solutions

How to Restore Deleted Mails

XSEG keeps a copy of your emails in the archive.

• The period for which mails are retained in the archive depends on the retention period configured by your administrator.

• The 'Archive' interface allows you to view the list of emails received at your email address.

• You can view stored messages, reply to mails, report spam, and resend mail to yourself from this interface.
  

Retrieve a deleted mail

• Login to the XSEG interface

• Click 'Incoming' on the left then choose 'Archive'

Your stored mails are listed in the interface:

• Locate the mail you wish to restore and click 'Resend Mail'. This sends the mail to your mailbox only, and not to any other recipients in the 'To', 'CC' and 'BCC' fields.
  

• Click 'OK' to receive the mail(s) at your mailbox

You can search for specific mails by clicking the ‘Filters’ bar. You can search by subject line, sender, date received or file size.

• If you would like to know more about the mail archive area, see Mail Archive.