Xcitium Secure Email Gateway MSP

• Introduction To Xcitium Secure Email Gateway - MSP
• How To...Tutorials
  • How To Login To XSEG
  • How To Get A New Password
  • How To Manage Your Quarantined Mails
  • How To Use Filter Options In The Quarantined Emails Interface
  • How To Check When An Expected Email Is Not Received
  • How To Retrieve An Email Which Had A Virus Attachment
  • How To Restore Deleted Mails
  • How To Reply To Archive Mails
  • How To Subscribe For Quarantine Reports
  • How To Perform A Log Search Of Your Incoming Emails
  • How To Add Or Remove Yourself From Recipient Whitelist
  • How To Report Spam Emails
  • How To Perform A Log Search Of Your Outgoing Emails
  • How To Manage Whitelisted Senders
  • How To Manage Blacklisted Senders
• The CSEG User Console
  • Login To The User Interface
  • The User Interface
    • Incoming
      • Quarantine
      • Mail Archive
      • Report Spam
      • Log Search
      • Manage Whitelist Senders
      • Manage Blacklisted Senders
    • Outgoing
      • Log Search
  • User Account Management
    • Manage Profile Settings
    • Manage Subscriptions To Summary Reports
• CSEG Reports
• Appendix 2 - XSEG Feature List
• Appendix - CSEG Feature List
• About Xcitium Security Solutions

How to Report Spam Emails

You can upload and submit suspected junk emails that have got through our spam filters. Xcitium will analyze reported mails and, if we confirm them as spam, will update our filters to quarantine similar mails in future.

 

You can report spam emails in two ways:

• Submit mails from your mail archive

• Manually upload emails in .eml and .msg.files
  
  

Users can also report spam by sending it to spam@antispamgateway.comodo.com. Add the spam email as an attachment in .eml or .msg format.

Submit mails from your mail archive 

• Login to XSEG

• Click 'Incoming' on the left then choose 'Archive'

The 'Archive' interface will open with the list of your emails.

• Select the mail from the Archive interface

You can use sorting and search options to search for specific mails.

• Click the 'Report Spam' button from the top

 

A confirmation dialog is shown:

 

• Click 'OK' to upload the mails for analysis

Manually upload an email

• Login to XSEG

• Click 'Incoming' on the left then select 'Report spam'.

Note: The administrator of your email account should have enabled this feature for you. If enabled, the 'Report spam' sub tab will be available on the left under the 'Incoming' tab.

The 'Report Spam' interface will open.

• Click the 'Upload' button.

Navigate to the location where the suspected email(s) is/are stored in your system. Select the mail that you want to report as spam and click 'Open'. The maximum size of the file that can be uploaded is 9 MB.

 

Note: The files should be email format (with .eml extension) and its size should not exceed 9 MB. The following error message will be displayed if any of the above is not complied with.

• The mail is processed for uploading and success message displayed after the process is completed.