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Xcitium Secure Email Gateway MSP

Xcitium Secure Email Gateway MSP

User Guide

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How To...Tutorials > How To Reply To Archive Mails
  • Introduction To Xcitium Secure Email Gateway - MSP
  • How To...Tutorials
    • How To Login To XSEG
    • How To Get A New Password
    • How To Manage Your Quarantined Mails
    • How To Use Filter Options In The Quarantined Emails Interface
    • How To Check When An Expected Email Is Not Received
    • How To Retrieve An Email Which Had A Virus Attachment
    • How To Restore Deleted Mails
    • How To Reply To Archive Mails
    • How To Subscribe For Quarantine Reports
    • How To Perform A Log Search Of Your Incoming Emails
    • How To Add Or Remove Yourself From Recipient Whitelist
    • How To Report Spam Emails
    • How To Perform A Log Search Of Your Outgoing Emails
    • How To Manage Whitelisted Senders
    • How To Manage Blacklisted Senders
  • The CSEG User Console
    • Login To The User Interface
    • The User Interface
      • Incoming
        • Quarantine
        • Mail Archive
        • Report Spam
        • Log Search
        • Manage Whitelist Senders
        • Manage Blacklisted Senders
      • Outgoing
        • Log Search
    • User Account Management
      • Manage Profile Settings
      • Manage Subscriptions To Summary Reports
  • CSEG Reports
  • Appendix 2 - XSEG Feature List
  • Appendix - CSEG Feature List
  • About Xcitium Security Solutions

How to Reply to Archive Mails

 

XSEG allows you to reply to archived mails. This is useful if you have accidentally deleted a mail from your mailbox but wish to send a reply to the sender. You can choose to send the reply only to the sender or to all for which the email was addressed.


Send a reply to a mail from archive

  • Login to the XSEG interface
  • Click 'Incoming' on the left then choose 'Archive'

The 'Archive' interface opens with the list of your emails.

  • Select the mail from the Archive interface 

You can use sorting and search options to search for specific mails. 

  • Click 'More actions' and choose the option 
  • Reply - The reply mail is sent only to the sender email address
  • Reply all - The reply mail is sent to all email addresses in the 'To' and 'CC' fields of the selected mail




The Reply/Reply all interface opens.



     
  • Enter your reply message in the 'Reply text' field and click Reply from the top left 

The message will be sent to the selected email addresses.




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