Xcitium SIEM

• Introduction To CWatch Partner Portal
  • Login To Your Account
  • Add Admin Users
  • Add And Manage Customers
  • Distribute And Manage Licenses
  • Configure Customer Websites
  • Manage Notifications
  • The Customer And License Management Interface
    • View Customer Details And Licenses
  • Domain Overview
    • View Domain Details Of A Website
  • View CWatch Reports
  • Configure Additional Settings
    • Customer Portal Settings
      • Set Customer Portal Access URL
      • Customize Name Server And CDN Zone
      • Configure Hosting Access Link
    • Configure Remote Access
    • License And SSL Purchase Settings
      • Set License Upgrade/Renewal Links
      • Set SSL Certificate Purchase Link
      • Set Domain & Hosting Transfer Links
      • Set New License Purchase Link
      • Configure Upgrade Notification Messages
    • Customer Portal White Labeling And Appearance Settings
      • Configure Brand Logos
      • Configure Trust Seal Images For Your Customers Websites
      • Configure Legal Information
      • Configure Customer Portal Languages
      • Customize License Names
      • Configure Online Chat
      • Set Customer Portal Browser Tab Title
      • Select Customer Portal Options
  • Add And Manage Sub-Resellers
    • Add A Sub-Reseller
    • View Sub-Reseller Details And Licenses
    • Edit A Sub-Reseller Profile
  • Membership Plans
  • Manage Your CAM Account

The 'Customer and License Management' Interface

• Open the 'Customer and License Management' tab

 

• The tiles at the top show statistics about your account usage

• The controls above the table let you distribute licenses, add customer websites, enable auto-renewal, send password-reset mails, and more.

• You can also access these controls in the menu at the top-right:

• The table shows a list of your customers. Each row shows the details of one customer:

• Click a row to view the customer's licenses and protected websites. See View Customer Details if you need more on this screen.
  

Customer and License Management – Columns and Controls
Column Header	Description
Customer	The email address of the registered customer.
Account Activation Email	The status of the activation mail sent to customers the first time you distribute a license to them. Possible values are: Sent Sending Not Sent Yet Failed Already active These mails are sent automatically, but you can manually send the mail if required. To do this: Select the customer Click the email icon in the action menu See Send Activation Email if you need help with this.
Valid Licenses Count	The number of active domain licenses held by the customer. This includes licenses already associated with websites and any unused licenses. You can associate unused licenses with a customer website in the 'Customer details' screen. See View Customer Details and Licenses for more details.
Sites on cWatch	Number or customer websites registered for cWatch protection.
Controls
	Add a new customer. See Add a single customer for help with this.
	Add multiple customers at once from a CSV file. See Import customers from a CSV file.
	Distribute new licenses to a customer. See Distribute Licenses.
	Deactivate the customer license. See Deactivate a Customer License.
	Add a website for a customer. See Add Customer Websites One by One.
	Import multiple websites for a customer from a CSV file. See Import Customer Websites from a CSV file.
	Activate or deactivate license auto-renewal for the customer. See Enable or disable auto-renewal of customer licenses.
	Send an account activation email to a customer. See Send Account Activation Email.
	Send a password reset mail to the password. See Send Password Reset Email.

Filter and Search Options

• Start typing the email address of a customer in the 'Search Customer' field at the top-right of the table

• The customers with email addresses matching your criteria are shown in the list.

• The table shows five customers per page.

• Use the number buttons at bottom-right to choose how many customers are shown per page

• Use the page numbers at the bottom left to navigate through the pages

Send Password Reset Email to Customers

• The 'Customer and License Management' interface lets you send password reset emails to customers. The customer login page is at https://login.cwatch.comodo.com/login.

• Your customers click a link in the mail to create their new password.
  

Enable or disable auto-renewal of customer licenses

• You can set auto-renewal on the following licenses prior to issuing them to customers:

• Starter

• Pro

• Premium

• Backup

• You can also change the auto-renewal setting on licenses you have already distributed.

Activate/deactivate auto renewal of licenses

• Open the 'Customer and License Management' tab

• Select the customer whose licenses you want to manage

• Click the auto-renewal setting icon  in the actions menu

OR

• Click the menu button at top-right and select 'Set Auto Renewal'

• The column on the right shows whether auto-renew is enabled for a site

• See Distribute a License in Distribute and Manage Licenses if you need more details on this

• Use the switches to change the auto-renewal state of a license as required

• Click 'Next'

• A confirmation is shown.

• Click 'Back' to change the settings if required.

• Click 'Submit'.

Send Password Reset Email to Customers

• The 'Customer and License Management' interface lets you send password reset emails to customers. The customer login page is at https://login.cwatch.comodo.com/login.

• Your customers click a link in the mail to create their new password.

• Note – You can customize the content of the password reset mail for different languages. See Manage Notifications for help with this.

Send password reset mail to a customer

• Open the 'Customer and License Management' tab

• Select the customer to whom you want to send the reset email

• Click the password reset mail icon  in the actions menu

OR

• Click the menu button at top-right and select 'Reset password email'

A confirmation is shown.

• Click 'Submit'

The password reset email is sent.

An example email is shown below:

• On clicking 'Reset Password' button or the link, your customer will be taken to the new password creation page.

Once set, your customer can login to their customer portal with the new password.