Xcitium SIEM

• Introduction To CWatch Partner Portal
  • Login To Your Account
  • Add Admin Users
  • Add And Manage Customers
  • Distribute And Manage Licenses
  • Configure Customer Websites
  • Manage Notifications
  • The Customer And License Management Interface
    • View Customer Details And Licenses
  • Domain Overview
    • View Domain Details Of A Website
  • View CWatch Reports
  • Configure Additional Settings
    • Customer Portal Settings
      • Set Customer Portal Access URL
      • Customize Name Server And CDN Zone
      • Configure Hosting Access Link
    • Configure Remote Access
    • License And SSL Purchase Settings
      • Set License Upgrade/Renewal Links
      • Set SSL Certificate Purchase Link
      • Set Domain & Hosting Transfer Links
      • Set New License Purchase Link
      • Configure Upgrade Notification Messages
    • Customer Portal White Labeling And Appearance Settings
      • Configure Brand Logos
      • Configure Trust Seal Images For Your Customers Websites
      • Configure Legal Information
      • Configure Customer Portal Languages
      • Customize License Names
      • Configure Online Chat
      • Set Customer Portal Browser Tab Title
      • Select Customer Portal Options
  • Add And Manage Sub-Resellers
    • Add A Sub-Reseller
    • View Sub-Reseller Details And Licenses
    • Edit A Sub-Reseller Profile
  • Membership Plans
  • Manage Your CAM Account

Select Customer Portal Options

You can choose whether or not the following items are available to customers in the cWatch portal:

• DNS configuration instructions

• Remove website

• Malware cleanup report

• Shortcut to online chat support

• Change password

• Backup service

• NuCDN Offerings

• NuDNS Offerings

• Show Support
  

Configure customer portal options

• Click the 'Profile' icon at top-right then choose 'Settings'

• Select the appearance icon in the left menu

OR

• Click the menu button at top-right and select 'Appearance'

• Click the 'Other' stripe

• Use the switches to enable or disable items in the customer portal:

• Show Manage DNS instructions - Include help to configure DNS and SSL.

• Enabled - Show instructions for both:

• Option A - Change Nameservers (NS) to Comodo Authoritative DNS

• Option B - Enter DNS Records Explicitly

• Disabled - Show instructions only for:

• Enter DNS Records Explicitly.

If disabled, the option to activate a complimentary SSL certificate is also hidden.

• Show Delete Site Button - Choose whether customers can remove their site from cWatch protection.

• The 'Remove Site' option is available in the 'Overview' page of a domain in the customer portal

• Use the switch to hide this option. Customers will need to contact you if they want to remove their site from cWatch.

• Show Malware Cleanup Report - Choose whether or not customers can download reports on malware removal operations.

• The reports list all malware cleaned from their site by Comodo technicians.

• The reports are available in the 'Malware' page of a website.

• See https://help.comodo.com/topic-285-1-848-13907-Run-Malware-Scans-and-View-Results.html in the admin guide if you want more information.

• Disable this option if you do not want your customers to access these reports.

• Show Backup Service - Choose whether your customers can backup their websites and databases to cWatch servers. The service lets customers recover their site in the event of catastrophic data loss.

• The backup menu button is available on your customer's domain page

• See https://help.comodo.com/topic-285-1-848-15272-Back-up-Your-Website.html if you need more help with this.

• Show Support - Choose whether your customers can request a malware clean up.

• If disabled, the support link and request cleanup links are removed from customer interfaces.

• See https://help.comodo.com/topic-285-1-848-11573-Get-Support.html if you need more help with this.