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Xcitium SIEM

Xcitium SIEM

cWatch Web Security - Partner Portal Guide

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Introduction To CWatch Partner Portal > Configure Additional Settings > Customer Portal White Labeling And Appearance Settings > Select Customer Portal Options
  • Introduction To CWatch Partner Portal
    • Login To Your Account
    • Add Admin Users
    • Add And Manage Customers
    • Distribute And Manage Licenses
    • Configure Customer Websites
    • Manage Notifications
    • The Customer And License Management Interface
      • View Customer Details And Licenses
    • Domain Overview
      • View Domain Details Of A Website
    • View CWatch Reports
    • Configure Additional Settings
      • Customer Portal Settings
        • Set Customer Portal Access URL
        • Customize Name Server And CDN Zone
        • Configure Hosting Access Link
      • Configure Remote Access
      • License And SSL Purchase Settings
        • Set License Upgrade/Renewal Links
        • Set SSL Certificate Purchase Link
        • Set Domain & Hosting Transfer Links
        • Set New License Purchase Link
        • Configure Upgrade Notification Messages
      • Customer Portal White Labeling And Appearance Settings
        • Configure Brand Logos
        • Configure Trust Seal Images For Your Customers Websites
        • Configure Legal Information
        • Configure Customer Portal Languages
        • Customize License Names
        • Configure Online Chat
        • Set Customer Portal Browser Tab Title
        • Select Customer Portal Options
    • Add And Manage Sub-Resellers
      • Add A Sub-Reseller
      • View Sub-Reseller Details And Licenses
      • Edit A Sub-Reseller Profile
    • Membership Plans
    • Manage Your CAM Account

Select Customer Portal Options


You can choose whether or not the following items are available to customers in the cWatch portal:

  • DNS configuration instructions
  • Remove website
  • Malware cleanup report
  • Shortcut to online chat support
  • Change password
  • Backup service
    • NuCDN Offerings

    • NuDNS Offerings

    • Show Support

      Configure customer portal options

      • Click the 'Profile' icon at top-right then choose 'Settings'
      • Select the appearance icon in the left menu
      OR
        • Click the menu button at top-right and select 'Appearance'
        • Click the 'Other' stripe
        • Use the switches to enable or disable items in the customer portal:




        • Show Manage DNS instructions - Include help to configure DNS and SSL.

        Background:

        • Your customers need to modify their site’s DNS settings in order to use the CDN and web application firewall (WAF).
        • The instructions are shown in 'CDN' > 'Settings' > 'Activation'.
        • There are two ways to configure DNS settings:
        • Option A - Change the name servers of the domain to Comodo DNS servers. The domain will then use Comodo authoritative DNS.
        • Option B - Create DNS 'CNAME' and 'A' records for the domain in cWatch. The admin needs to add these records to their domain's DNS management page. This means the domain will continue to use its existing authoritative DNS
        • cWatch offers complimentary SSL certificates to encrypt traffic between the CDN and customer websites.
          • The process to activate the certificate depends on how DNS is configured on the site.
          • Help to configure DNS settings is available to a customer at 'CDN' > 'Settings' > 'Activation' for each site. See https://help.comodo.com/topic-285-1-848-13908-Activate-CDN-for-a-Website.html for more details.
          • Help to activate the certificate is available to a customer in the 'SSL' page for each site.See https://help.comodo.com/topic-285-1-848-12464-SSL-Configuration.html for more details.


          • Enabled - Show instructions for both:
          • Option A - Change Nameservers (NS) to Comodo Authoritative DNS
          • Option B - Enter DNS Records Explicitly
          • Disabled - Show instructions only for:
          • Enter DNS Records Explicitly.
          If disabled, the option to activate a complimentary SSL certificate is also hidden.
          • Show Delete Site Button - Choose whether customers can remove their site from cWatch protection.
          • The 'Remove Site' option is available in the 'Overview' page of a domain in the customer portal
          • Use the switch to hide this option. Customers will need to contact you if they want to remove their site from cWatch.
          • Show Malware Cleanup Report - Choose whether or not customers can download reports on malware removal operations.
          • The reports list all malware cleaned from their site by Comodo technicians.
          • The reports are available in the 'Malware' page of a website.
          • See https://help.comodo.com/topic-285-1-848-13907-Run-Malware-Scans-and-View-Results.html in the admin guide if you want more information.
          • Disable this option if you do not want your customers to access these reports.
          • Show Backup Service - Choose whether your customers can backup their websites and databases to cWatch servers. The service lets customers recover their site in the event of catastrophic data loss.
          • The backup menu button is available on your customer's domain page
          • See https://help.comodo.com/topic-285-1-848-15272-Back-up-Your-Website.html if you need more help with this.
          • Show Support - Choose whether your customers can request a malware clean up.
          • If disabled, the support link and request cleanup links are removed from customer interfaces.
          • See https://help.comodo.com/topic-285-1-848-11573-Get-Support.html if you need more help with this.
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