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Xcitium Platform

Service Desk - Admin Guide

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Appendix 1 - Field Types In Custom Forms And Custom Lists
  • Introduction To Service Desk Module
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    • Manage Projects
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  • Appendix 1 - Field Types In Custom Forms And Custom Lists
  • Appendix 2 - Ticket Priorities
  • Appendix 3 - How Charging Works In Service Desk
  • About Comodo Security Solutions

Appendix 1 - Field Types in Custom Forms and Custom Lists


Field Type

How the field will be displayed in the target form

Short Answer

Single line text box.

Long Answer

Multi line text box.

Date and Time

Displays date field with calendar icon to choose a date. If configured for time, displays a drop-down that shows time at intervals of 15 minutes, for the user to choose the time.

Phone number

Displays single line text field for entering phone number. If configured, shows an additional box for 'Extension' number

Check box

Displays a checkbox for the field.

Choices

Displays a drop-down for the user to choose an option. The options to be shown are to be configured from the 'Forms' interface.

Example:

Field Label = Mode of Service

Options = Site Visit, Remote Access

'Choices' is an alternative to 'Custom Lists'. Choices can be used to create an ad-hc drop-down for a form, rather than creating a custom list under the 'Lists' interface and choosing it for the field in a custom form.

Section Break

Allows us to insert a break in the form between sections in a single form.

Built-in lists

Displays a drop-down menu with options defined in the selected built-in list

Custom Lists

Displays a drop-down menu with options defined in the custom list


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