Find the desired product help

Add a Product


The product interface allows you to add and keep track of products that are bought and sold.


There are five possible ways to create a product record:

  • Quick create a record – Add a new product record with the minimum required information. Other details can be added later as required. See 'Quick Create a Product Record' for details.
  • Clone a record – Duplicate an existing product record to use as the starting point of a new product. See 'Clone a Product Record' for more information.
  • Import product records – Import a list of product records from a .csv or .vcf file. See 'Import Product Records' for details. 


Create a New Product Record

  • Click 'All' then 'Products' (under 'Inventory'), or click 'Products' on the title bar
  • Click the 'Add Product' button
  • The 'Create New Product' page will open:


Create New Product – Form Parameters

Form Parameter

Description

Product Details

Product Name

Specify the product name. This field is mandatory.

Product Active

Indicates whether the product is in production or not.

Part Number

Enter the part number of the product.

Sales Start Date

Select the sales start date from the calendar.

Manufacturer

Select the product manufacturer from the drop-down. To add more or remove manufacturer from the list contact, your administrator.

Product Category

Select the product category from the drop-down. To add more or remove a product category from the list, contact your administrator.

Support Start Date

Select the support start date for the product from the calendar.

Sales End Date

Select the sales end date for the product from the calendar.

Support Expiry Date

Select the support expiry date for the product from the calendar.

Vendor Name

Name of the supplier vendor.

Website

The website of the vendor.

Vendor Part No.

Part number provided by the vendor for the product.

Mfr. Part No.

Part number provided by the manufacturer for the product.

Product Sheet

Enter the product information.

Serial No

Enter the serial number of the product.

GL Account

Select the account from the drop down. To add or remove an item from the list, contact your administrator.

Pricing Information

Unit Price

Cost of the product per unit. Click 'More Currencies' to change the currency. You can manage currencies by clicking the gear icon on the top right, 'CRM Settings' > 'Other Settings' > 'Currencies'.

Commission Rate

The commission paid to the supplier vendor for purchasing the product

Taxes

The applicable taxes for the product. The enabled tax fields will be shown. You can manage taxes by clicking the gear icon on the top right, 'CRM Settings' > 'Other Settings' > 'Calculations'.

Stock Information

Usage Unit

Select the unit for the product.

Qty / Unit

Enter the number of (pieces, area, packs and so on) that represent a unit.

Qty. in Stock

Number of items that are currently available.

Reorder Level

Enter the number that when reached, the product has to be ordered.

Handler

The user and user group that is responsible. Contact your administrator to add / remove users / groups from the list.

Qty. in Demand

The number of units that are to be supplied to customers.

Product Image Information

Product Image

The image of the product. Click 'Choose File', navigate to the stored location and click open.

Description Details

Description

Enter any information and directions you would like to add about the product.


  • Click 'Save'. The product will be saved and added to the list in the 'Products List' interface

Quick Create a New Product Record


The 'Quick Create' option allows you to create a product record from any interface. It requires you to enter only basic details. You can add more details by clicking 'Go to full form'. You can, of course, also edit the record at a later date to add more information.

  • Click the '+' button at the top right from any interface of CRM and choose 'Product' from the options.



  • Fill-in the product details in the 'Quick Create Product' dialog. Descriptions of the form parameters are available in this table.
  • If you want to view and enter all details, click 'Go to full form'.
  • Click 'Save'

The record will be saved and added to the list of asset records in the 'Products List' interface. You can open the details interface for the record by clicking the product name and add/edit the details as required at anytime.


Clone a Product Record


Customer Relationship Management (CRM) allows you to create a new product record using an existing record as a template. You can then edit the cloned record as required.

  • Click 'All' on the title bar and choose 'Product' under 'Inventory' to open the 'Products List' interface
  • Click the name of the product record you want to clone from the 'Product Details' interface
  • Click 'More' on the top right and choose 'Duplicate'



The 'Creating New Product' form will open with the details populated from the original record.

  • Enter a details for the new product.
  • Edit the details as required. Descriptions of the form parameters are available in the table above.
  • Click 'Save'.

The product record will be saved and added to the 'Products List' interface.

Import Product Records


Another method of creating a product record is to import from a per-existing list of product records.

  • Click 'All' on the title bar and choose 'Product' under 'Inventory' to open the 'Products List' interface
  • Click 'Actions' > 'Import'

Follow the on-screen instructions to import the desired product records. See 'Import and Export Records' for more information.


Create a Product from other Modules


You can also create new product records from other modules. For example you can create a product from an contact record. See 'Associate Records from other Modules to a Contact' for more information.