Xcitium Secure Email Gateway MSP

• Introduction To Xcitium Secure Email Gateway - MSP
  • Purchase Licenses
  • License Information
• Get Started
• Login To The Admin Console
• The Admin Console
• The Dashboard Area
• Domain Management
  • Add A Domain
  • Delete Domains
  • Edit Domains
  • Validate Domains
  • Manage A Domain
    • Domain Dashboard
    • Incoming
      • Quarantine
      • Manage Archived Mails
      • Incoming Spam Detection Settings
      • Report Spam
      • Delivery Queue
      • Destination Routes
      • Local Recipients
      • Clear Incoming Cache
      • Log Search
      • Domain Aliases
      • Domain Settings
      • Manage Report Subscriptions For Selected Domain
      • Relay Restrictions
      • Geolocation Restrictions
      • SPF Control Settings
    • Outgoing
      • Clear Outgoing Cache
      • Log Search
      • Users
      • Office 365 Activation
    • Email Management
      • Email Size Restriction
      • Blocked Extensions
      • Released Requests
      • Blacklisted Requests
      • White-listed Requests
    • Domain Audit Log
      • Audit Log Configuration
      • View Domain Log
    • Domain Rules
      • Rules
      • TLD And GTLD Rules
      • Recipient Whitelist
      • Sender Whitelist
      • Recipient Blacklist
      • Sender Blacklist
      • Whitelist Senders Per User
      • Blacklist Senders Per User
    • Account Management
      • User Account Management
      • Manage User Auto-import
      • View User History
      • Import Users From LDAP
        • LDAP Import Configuration
        • LDAP Import Confirmation List
        • LDAP Import Ignore List
• Audit Log
• Administrator Account Management
  • Administrators
  • User Groups & Permissions
  • Admin Groups & Permissions
  • My Comodo Account
  • My Profile
  • Users History
• Customer Management
  • End User License And Subscriber Agreements
  • View License Information
  • Manage Report Subscriptions
  • Notification Email Settings
• CSEG Reports - An Overview
  • Quarantine Report
  • Domain Statistics Report
  • Auto-Imported Users Report
  • Quarantine Release Report
  • Reported Spam Report
• Appendix 1 - CSEG Error Codes
• Appendix 3 - Troubleshooting LDAP
• Appendix 4 - Useful Links
• About Xcitium Security Solutions

Released Requests

• Users can request that you release their quarantined emails to them. You can choose to accept or reject these requests.

• The release requests will be displayed in the interface and sent to admins whose email addresses were added to the notification email field

• Users who requested the release will also receive notifications.

Open the released requests interface

• Click 'Email management' on the left then click 'Released requests'

 The 'Release requests' interface will open:

All current requests will be shown. Each row shows information about the requested user, subject, the sender, details of the recipients, details of recipients in CC list, the date they were sent and more.

View Details of Release Request Mails

The details such as user, subject, sender, recipient , date, reason and size of the mails requested for release can be viewed in two ways:

• In the same CSEG window

• In a new CEGS window

View details of release requested mails in the same CSEG window:

• Click  'Email Management' then 'Released requests'

• Select the mail that you want to view and click the 'Show Message' button.

OR

• Click the email link in the subject column to view its details.

The details of the selected email will be displayed.

• To view email headers, which contain the tracking information of the mail details about the path it has crossed before reaching the recipient, click 'All headers' tab.

The headers give full details of the sender, route, recipient, sent date, mail type and so on and enable you to check the authenticity of the mail.

Check the details of the mail and ascertain whether it is a spam mail or not. You can choose to either accept the mail or reject it. If the mail is accepted, it will be released to the user's inbox. If it is rejected, the email will no longer be in the released emails list. Please note that emails will continue to remain in the Quarantined list irrespective of the action taken.

View details of release requested mails in a new CSEG window:

• Click 'Release request' and select the mail that you want to view

• Right-click on the email link in the subject column and select 'Open link in New Tab' or 'Open Link in New Window' to open in a new tab or new window.

The details of the selected mail will be displayed in a new CSEG window.

Accept the release request from users

After viewing the details and ensuring that the selected email is not a spam you can choose to release the mail to the recipient.

• Select the mail that you want to release and click the 'Accept' button.

An alert will be displayed to confirm the release of selected email to the requested user.

• Click 'OK' to confirm the release.

The email will be released to the user and the mail will no longer be in the released mail list. The mail will be removed from the quarantine area and it will be archived if archive space is available for the domain.

Reject the release request from users

After viewing the details of the email and if not satisfied with its authenticity you can choose to reject the request from the user.

• Select the mail that you want to reject and click the 'Reject' button.

An alert will be displayed to confirm the rejection of selected email.

• Click 'OK' to confirm the rejection.

The email will not be released to the user and the mail will no longer be in the released mail list. However, it will continue to remain in the Quarantined list.

Use filters to search release requests

• Click anywhere on the ‘Filters’ tab to open the filters area.

• Choose the filter by which you want to search from the first drop-down, then a condition in the 2^nd text box. Some filters have a third box for you to type a search string.

• Click ‘Apply Filter’.

You can filter results by the following parameters:

• Subject: Type the email subject in the text box (column 3) and select a condition in column 2.

• From: Enter the sender name or address in the text box (column 3) and select a condition in column 2.

• To: Enter the recipient name or address in the text box (column 3) and select a condition in column 2.

• Date: Search by date and time mails quarantined. Select the date (column 3) and select a condition in column 2.

• Reason: Enter the quarantined reason in the text box (column 3) and select a condition 2.

• Size (KB): Search quarantined mails by their size. Select or enter the mail size in column 3 and select a condition in column 2.

Click anywhere on the 'Filters' tab to close the filters area. Click the 'Refresh' button to remove filters.

You can add multiple filters to the same search by clicking .