Xcitium Secure Email Gateway MSP

• Introduction To Xcitium Secure Email Gateway - MSP
  • Purchase Licenses
  • License Information
• Get Started
• Login To The Admin Console
• The Admin Console
• The Dashboard Area
• Domain Management
  • Add A Domain
  • Delete Domains
  • Edit Domains
  • Validate Domains
  • Manage A Domain
    • Domain Dashboard
    • Incoming
      • Quarantine
      • Manage Archived Mails
      • Incoming Spam Detection Settings
      • Report Spam
      • Delivery Queue
      • Destination Routes
      • Local Recipients
      • Clear Incoming Cache
      • Log Search
      • Domain Aliases
      • Domain Settings
      • Manage Report Subscriptions For Selected Domain
      • Relay Restrictions
      • Geolocation Restrictions
      • SPF Control Settings
    • Outgoing
      • Clear Outgoing Cache
      • Log Search
      • Users
      • Office 365 Activation
    • Email Management
      • Email Size Restriction
      • Blocked Extensions
      • Released Requests
      • Blacklisted Requests
      • White-listed Requests
    • Domain Audit Log
      • Audit Log Configuration
      • View Domain Log
    • Domain Rules
      • Rules
      • TLD And GTLD Rules
      • Recipient Whitelist
      • Sender Whitelist
      • Recipient Blacklist
      • Sender Blacklist
      • Whitelist Senders Per User
      • Blacklist Senders Per User
    • Account Management
      • User Account Management
      • Manage User Auto-import
      • View User History
      • Import Users From LDAP
        • LDAP Import Configuration
        • LDAP Import Confirmation List
        • LDAP Import Ignore List
• Audit Log
• Administrator Account Management
  • Administrators
  • User Groups & Permissions
  • Admin Groups & Permissions
  • My Comodo Account
  • My Profile
  • Users History
• Customer Management
  • End User License And Subscriber Agreements
  • View License Information
  • Manage Report Subscriptions
  • Notification Email Settings
• CSEG Reports - An Overview
  • Quarantine Report
  • Domain Statistics Report
  • Auto-Imported Users Report
  • Quarantine Release Report
  • Reported Spam Report
• Appendix 1 - CSEG Error Codes
• Appendix 3 - Troubleshooting LDAP
• Appendix 4 - Useful Links
• About Xcitium Security Solutions

Whitelist Senders Per User

 

• Admins can permit certain senders for specific recipients - even if those senders are blacklisted elsewhere for other users.

• Senders can be manually whitelisted for a specific recipient, or can be imported from .csv. They can also be added after a user request.

• All filtering is disabled for whitelisted senders to specific recipients.

• Comodo strongly recommends you only use this option after analyzing the request is genuine and warranted.

Configure sender whitelist per user

• Click 'Domain Rules' > 'Whitelist senders per user' in the left-hand menu.
  

The 'Whitelist senders per user' interface opens:

• Sender – Whitelisted sender’s email address

• Recipient – User name of the recipient

• Created date – Date and time the whitelist sender was added

From this interface administrators can:

• Add senders to whitelist per user

• Export the list to CSV file for use in future

• Remove senders from Whitelist senders per user list

Add Senders to Whiltelist Per User

You can add senders to whitelist in the following ways:

• Manually add senders

• Import senders from a CSV file

• Add from a 'Whitelist requests' from users

Manually add senders

 Administrators can manually specify the whitelisted sender and corresponding recipient as follows:

• Click the 'Add' button

The 'Add sender' dialog box opens:

• Sender - Enter the sender's username in the first text box and sender's email domain name after the @ symbol.

• Recipient - Enter the recipient's name in the first text box in the second row. Note: The recipient should be a valid user.

• Click 'Save' button. Repeat the process to add more whitelisted senders for the user.
  

Import senders from a CSV file

Administrators can import multiple senders at a time from a comma separated value (CSV) file to sender whitelist per user. The list of whitelisted senders and respective recipients are created using notepad or a speadsheet application like MS Excel or OpenOffice Calc and saved in .csv format. Each line in the .csv file should contain the sender's email address and the username of the recipient or sender's email address and the recipient's email address, separated by a comma. An example is shown below:

sender1@anydomain.com, recipient1

sender2@anydomain.com, recipient2@domain.com

sender3@somedomain.com, recipient3

Import senders to whitelist from CSV file

• Click the 'Import from CSV file' from the 'Whitelist senders per user' interface.
  

• Click 'Upload', navigate to the location where the file is saved and click the 'Open' button. The maximum size of the file that can be uploaded is 9 MB.
  

The upload is placed in import tasks queue and the progress of the upload is displayed. If you want to remove the upload from the queue, click the 'Cancel import from the CSV file' button. The 'Cancel import from the CSV file' deletes only the remaining part of not imported task.

The sender whitelist per user from the CSV file is uploaded and the administrator who carried out the task receives a notification about the import task completion.

Add from Whitelist requests from users

The administrator can add senders to whitelist based on the requests of the users. Refer to the section Email Management > Whitelisted Requests for more details.

Export the Whitelist senders per user list to CSV file

The administrator can save the whitelist senders per user list by exporting it as a CSV file. If required in future, the administrator can import the users from the file, for example for a new account or after a reset.

Export the list

• Click the 'Export to CSV file' button to save the list

A file download dialog is displayed.

• Click 'OK' to save the file.

Delete Senders from Whitelist

• To delete sender(s) from the whitelist, select the sender(s) from the list and click the 'Delete' button.

• Click 'OK' in the confirmation dialog.