Comodo Help
Find the desired product help
Xcitium Platform

Xcitium Platform

Xcitium - Admin Guide

English

Print Help Download Help
View Audit Logs
  • Introduction To Xcitium
  • Sign Up For A Xcitium Account
  • The Admin Console
  • The Dashboard
  • Manage Admins, Staff And Roles
    • Manage Admins And Staff
    • Manage Roles
    • Admin Privilege Levels
  • Manage Customers
  • Access Xcitium Modules
  • App Store
    • Add Acronis Backup
    • Add Quote Manager
    • Upgrade Endpoint Manager
    • Add Customer Relationship Management
    • Add Xcitium Secure Email Gateway Enterprise
    • Add Service Desk
  • Quick Actions
  • Tool Set
  • Manage Your Account
    • Update Account Details And Customize Reports
    • Xcitium Platform License Account Details
    • Account Security Settings
    • Remote Access Support
  • Manage Subscriptions, Usage, Billing And Settings
    • Manage Subscriptions
    • View Usage Details
    • View Billing Details
    • Configure App Settings And Service URL
  • Reports
  • Notifications
  • View Audit Logs
  • Configure Xcitium Platform Settings
  • Xcitium Support
  • View Release Notes
  • Appendix 1 - Dragon Platform Versions
  • Appendix 2 - Charging For Managed Devices
  • About Xcitium Security Solutions

View Audit Logs


  • Click 'Management' > 'Audit Logs'

Xcitium stores event logs from the console and Service Desk for up to seven days.

  • The log viewer lets you view logs from both Service Desk and the Xcitium console.
  • You can filter logs by module and event type. 
  • You can run simple or complex queries to view specific logs. You can also save queries for repeat searches. 
  • Logs can be exported to a .csv file for later analysis
  • You can customize which columns are shown in the interface.

View the Audit Logs

  • Click 'Management' > 'Audit Logs'




Audit Data Logs - Table of Column Descriptions

Column Header

Description

Customer

 The client company involved in the event.


Note: The 'Customer' column is only available for Xcitium Platform MSP customers.

Log Creation Date

 Time the log was generated.

Staff

 Person who executed the action described in the log.

Component Name

The Xcitium module in which the action was executed. The possible values are:

  • XcitiumPortal
  • Service Desk

Event Name

 The label assigned to the event.

Action Type

 The activity performed in the event.

 The following columns can be added to the table by clicking the 'Customize' button at top-right. See 'Add/Remove Columns in the Log Viewer' for more details.

Extra Information

Additional details, if any, for the event.

Old Value

  • Click the 'Detail' link to view the value of the parameter before the change.


Session ID

The identifier of the admin/staff login session during which the event occurred.

Affected Object

The identifier of the parameter that was changed.

New Value

Click the 'Detail' link to view the value of the parameter after the change.


  • You can navigate to different pages by clicking 'Next' or 'Prev' at the bottom.

Add/Remove Columns in the Log Viewer

 

Six columns are displayed by default in the 'Audit Data Log' interface. You can add more columns if you want to view additional details. You can also hide columns that you don't want displayed.

  • Click the 'Customize' button at top-right



  • Use the check-boxes to enable or disable columns as required

Note: Mandatory columns are grayed-out and cannot be disabled.


  • Click 'Save' to apply your changes

The following sections explain more about filtering and searching the logs

  • Select the time period to view the logs
  • Use advanced search query to filter logs
  • Use saved search queries to filter logs
  • Export the logs as .csv file

Select the Time Period to View Logs

  • Logs are available for up to seven days prior to the current date.
  • Use the 'Time Range' field at top-left to choose the log display period.


View logs for a specific time period

  • Click the calendar icon at the right of the 'Time Range' field




  • Select the time period:
  • Last 7 Days - Event logs for the previous seven days
  • Last 3 Days - Event logs for the previous three days
  • Today - Event logs for the current day
  • Custom Range - Get event logs for a specific date range.


  • Select the start and end dates from the calendars.
  • Click 'Apply'.

Use Advanced Search Query to Filter Logs


Custom search queries let you filter logs for specific events on a specific module. The query can also be saved for use in future use.

  • Click the 'Advanced Query' button on the top

The 'Advanced Query' dialog will open.




  • Complete the form parameters:

Advanced Query - Form Parameters

Column Header

Description

Advanced Query Name

Create a label for the query. Ideally this should clearly identify the purpose of the query.

Customer

Search for logs which concern specific clients.

Component

Search for logs which concern specific Xcitium modules. The available options are:

  • All
  • Xcitium (the Xcitium umbrella console)
  • Service Desk

Event Name

Search for logs that have a specific label.

Action Type

Search for logs which feature a specific activity.

Staff

Search for logs which involved specific personnel.

  • Click 'Search' to filter logs based on the conditions in your query.
  • Click 'Save' to save the query for future use. See Use Saved Search Queries to Filter Logs for more details.
  • To clear an active filter, click 'Advanced Query' > click 'Clear Form' > click 'Search'.

Use Saved Search Queries to Filter Logs

  • Xcitium lets you save search queries for use in future

Use a saved query

  • Click the 'Manage Query' button at the top


 

  • Select the queries you want to use from the drop-down. You can select any number of queries at a time.

Tip: Type first few letters of a query name in the 'Search' box to quickly find a specific query.


  • Click 'Select & Search'

The logs will be filtered and only those meeting the search queries will be displayed.

  • Select queries and click the trash can icon to remove them from the list.

Export the Logs as .csv File


The currently displayed logs can be exported to a comma separated value (CSV) file for later analysis and troubleshooting.


To export logs to csv file:

  • Click the 'Export to CSV' button.

The log file will be downloaded as a .csv file. The file can be opened with spreadsheet applications like Microsoft Excel and OpenOffice Calc.

Our Products
  • Free Antivirus
  • Free Internet Security
  • Website Malware Removal
  • Free Anti-Malware
  • Anti-Spam (Free Trial)
  • Windows Antivirus
  • Antivirus for Windows 7
  • Antivirus for Windows 8
  • Antivirus for Windows 10
  • Antivirus for MAC
  • Antivirus for Linux
  • Free Endpoint Security
  • Free ModSecurity
  • Free RMM
  • Free Website Malware Scanner
  • Free Device Manager for Android
  • Free Demo
  • Network Security
  • Endpoint Protection
  • Antivirus for Android
  • Comodo Antivirus
  • Wordpress Security
Cheap CDN
  • Bootstrap CDN
  • Semantic UI CDN
  • Jquery CDN
  • CDN Plans
  • CDN
  • Free CDN
Enterprise
  • Patch Management Software
  • Patch Manager
  • Service Desk
  • Website Down
  • Endpoint Protection Solutions
  • Website Security Check
  • Remote Monitoring and Management
  • Website Security
  • Device Manager
  • ITSM
  • CRM
  • MSP
  • Android Device Manager
  • MDR Services
  • Managed IT Support Services
  • Free EDR
Free SSL Certificate
Support Partners Terms and Conditions Privacy Policy

© Comodo Group, Inc. 2025. All rights reserved.