• Introduction To Xcitium
• Sign Up For A Xcitium Account
• The Admin Console
• The Dashboard
• Manage Admins, Staff And Roles
  • Manage Admins And Staff
  • Manage Roles
  • Admin Privilege Levels
• Manage Customers
• Access Xcitium Modules
• App Store
  • Add Acronis Backup
  • Add Quote Manager
  • Upgrade Endpoint Manager
  • Add Customer Relationship Management
  • Add Xcitium Secure Email Gateway Enterprise
  • Add Service Desk
• Quick Actions
• Tool Set
• Manage Your Account
  • Update Account Details And Customize Reports
  • Xcitium Platform License Account Details
  • Account Security Settings
  • Remote Access Support
• Manage Subscriptions, Usage, Billing And Settings
  • Manage Subscriptions
  • View Usage Details
  • View Billing Details
  • Configure App Settings And Service URL
• Reports
• Notifications
• View Audit Logs
• Configure Xcitium Platform Settings
• Xcitium Support
• View Release Notes
• Appendix 1 - Dragon Platform Versions
• Appendix 2 - Charging For Managed Devices
• About Xcitium Security Solutions

App Store

Click 'Store' on the Xcitium menu bar

• The app store contains a range of additional security and productivity solutions. These tools expand the core functionality of Xcitium and let you build a custom platform tailored to your needs

• The products available in the store differ between MSP and Enterprise accounts. See Appendix for more details.

• 'Integrated' apps are those which you can access from the Xcitium console after installation.

Open and use the store

• Click 'Store' on the Xcitium menu bar:

The following apps are available:

• Acronis Cloud Backup - Online backup and disaster recovery. Powered by one of the leading names in business continuity, Acronis backs up any data from any source, and restores it with ease to any destination. See Add Acronis Backup'.

• Quote Manager - Powerful solution that lets you quickly construct, send and manage customer quotes. See 'Add Quote Manager'.

• Xcitium Secure Web Gateway - Real time web traffic scanning solution that provides web content security to your customers. See 'Add Xcitium Secure Web Gateway' for more details.

• Xcitium Secure Internet Gateway - Platinum - A DNS based web security solution that provides strong, real-time protection against internet threats.

• ‘Secure Internet Gateway – Gold’ is included as a free module with your Xcitium account.

• The Platinum version has more security features than the Gold version. See Upgrade Secure Internet Gateway  for a list of features covered by each type, and for help to add a Platinum license to your account.

• Customer Relationship Management (CRM) - Sales automation solution. Save time and grow profits by creating workflows to generate, nurture and close customer leads. See 'Add Customer Relationship Management' for more details.

• Xcitium Secure Email Gateway Enterprise - Spam and threat prevention solution that uses an array of advanced technologies to prevent junk mail from entering your network. Available only to 'CD - Enterprise' customers. See Add Xcitium Secure Email Gateway Enterprise for more details.

• Xcitium Secure Email Gateway - MSP (available for MSP customers only) - Antispam and threat prevention solution that monitors email traffic on your customers' networks. See Add Xcitium Secure Email Gateway – MSP for more details.

Endpoint Manager - Manage and secure all endpoints and mobile devices that connect to your customers' networks with a single management application. The basic version of Endpoint Manager us free and offered as a core component with Xcitium. You can upgrade to 'Standard', 'Premium' or 'Managed' versions at anytime. See Upgrade Endpoint Manager for more details.

 

• Service Desk - Fully-featured support ticketing system which lets enterprises implement effective work-flows for internal and customer-facing support departments. The solution allows staff to track and manage tickets submitted by users, assign tickets to departments or organizations, generate reports, and much more. See ‘Add Service Desk’ for more details.