Xcitium Platform

• Introduction To Xcitium
• Sign Up For A Xcitium Account
• The Admin Console
• The Dashboard
• Manage Admins, Staff And Roles
  • Manage Admins And Staff
  • Manage Roles
  • Admin Privilege Levels
• Manage Customers
• Access Xcitium Modules
• App Store
  • Add Acronis Backup
  • Add Quote Manager
  • Upgrade Endpoint Manager
  • Add Customer Relationship Management
  • Add Xcitium Secure Email Gateway Enterprise
  • Add Service Desk
• Quick Actions
• Tool Set
• Manage Your Account
  • Update Account Details And Customize Reports
  • Xcitium Platform License Account Details
  • Account Security Settings
  • Remote Access Support
• Manage Subscriptions, Usage, Billing And Settings
  • Manage Subscriptions
  • View Usage Details
  • View Billing Details
  • Configure App Settings And Service URL
• Reports
• Notifications
• View Audit Logs
• Configure Xcitium Platform Settings
• Xcitium Support
• View Release Notes
• Appendix 1 - Dragon Platform Versions
• Appendix 2 - Charging For Managed Devices
• About Xcitium Security Solutions

Upgrade Endpoint Manager

Endpoint Manager is the single pane of glass that allows you to protect and manage mobile devices and endpoints across your entire network.

• The basic version of Endpoint Manager is free and integrated with yourXcitium (XD) account.

• You can upgrade your license to 'Standard', 'Premium' or 'Managed' version by purchasing a new license from the Xcitium console.

• If you already have an Endpoint Manager license on another Xcitium, you can add it to CD by linking the other account to your CD account.

The following sections explain how to purchase and activate a license:

• Upgrade by purchasing a new license

• Activate a license

Upgrade Endpoint Manager by purchasing a new license

There are two ways to open the license purchase page:

• From the Xcitium console

• From the Endpoint Manager console

Xcitium console

• Click ‘Management' > ‘Applications’ on the CD menu bar

• Click the 'Endpoint Manager' tile

• Click the ‘Subscriptions’ tab if not open already

• Click 'Add New Subscription'

• Complete the form to buy your new license.

• See product purchase page if you need help to complete the form

Endpoint Manager console

• Click 'Applications' > 'Endpoint Manager' in the CD menu

OR

• Click 'Applications' > 'All Applications' > 'Open Module' in the 'Endpoint Manager' tile.

The Endpoint Manager interface will open.

• Click 'Upgrade Now' on the version you want to purchase

This will open the product purchase page in your CD account.

• Your login username will be pre-populated and cannot be changed.

• Enter your Xcitium account password and click 'Login'

• Click the 'Buy New' button

• The edition you chose in the first step is pre-selected. You can change to a different edition if required.

• Click 'Compare License Options' if you want to review the differences between the standard, premium and managed versions. 

• Select the number of user licenses you require. 

• The per-user rate depends on the number of users.

• Each license covers one mobile device or one Windows / Mac / Linux endpoint for a single user. Additional licenses are required for each device for a user. 

• Select the license period. The minimum license period is one month.

• Click 'Next' to continue to customer information.

• Enter your company name, website and address details:

• Agree to the terms and conditions then click 'Next'

 

• Review your order and enter your payment details

• Click 'Next'

• Your order will be submitted and processed. You will receive an order confirmation mail with your license key

• The order summary page is shown after your order has been processed:

• Click 'Print' to make a hard-copy of the order summary

• Click 'Finish' to complete the purchase process

The license will be added to your account and can be viewed in the Endpoint Manager interface. To view the details, open Endpoint Manager > 'License Management' > 'License Management' > 'Licenses' tab.

Upgrade Endpoint Manager by activating a license

You can activate EM / Advanced Endpoint Protection (AEP) licenses in ‘Management’ > ‘Applications’. The process is slightly different if you want to activate a license in a different account.

All newly purchased licenses are activated immediately. Follow these steps only if your license is not active for some reason.

• Click ‘Management' > ‘Applications’ on the CD menu bar

• Click the 'Endpoint Manager' tile

• Click the ‘Subscriptions’ tab if not open already

• Select the license you want to activate

• Click ‘Activate’

Activate a license in a linked account.

You can activate EM / AEP licenses in linked accounts by logging in to the other account at the product order form.

Note - You must first have linked a Xcitium account (CAM) and set it as default. See Xcitium Platform License Account Details for help with this. You cannot activate a license purchased and already activated for EM instance on another Xcitium account.

• Click 'Management' > 'Applications' on the CD menu bar

• Click the 'Endpoint Manager' tile

• Click the 'Subscriptions' tab if not open already

• Click the 'Add New Subscription' button

 

 

• You will be taken to the order form.

• The username for the default account is pre-populated.

• Enter the password for the default account then click 'Login':

• The next page shows EM / AEP licenses on your default account:
  

• Choose the license you want to use for this account then click 'Activate Selected'
  

The license will be activated and added to your account.

• To view the details, open Endpoint Manager > 'License Management' > 'License Management' > 'Licenses' tab.

• MSP customers can allocate the licenses to their customers as required. See https://help.Xcitium.com/topic-399-1-786-13942-License-Management.html for help with this.

For help to use Endpoint Manager, see the online guide at https://help.Xcitium.com/topic-399-1-786-10078-Introduction-to-Endpoint-Manager.html