• Introduction To Xcitium
• Sign Up For A Xcitium Account
• The Admin Console
• The Dashboard
• Manage Admins, Staff And Roles
  • Manage Admins And Staff
  • Manage Roles
  • Admin Privilege Levels
• Manage Customers
• Access Xcitium Modules
• App Store
  • Add Acronis Backup
  • Add Quote Manager
  • Upgrade Endpoint Manager
  • Add Customer Relationship Management
  • Add Xcitium Secure Email Gateway Enterprise
  • Add Service Desk
• Quick Actions
• Tool Set
• Manage Your Account
  • Update Account Details And Customize Reports
  • Xcitium Platform License Account Details
  • Account Security Settings
  • Remote Access Support
• Manage Subscriptions, Usage, Billing And Settings
  • Manage Subscriptions
  • View Usage Details
  • View Billing Details
  • Configure App Settings And Service URL
• Reports
• Notifications
• View Audit Logs
• Configure Xcitium Platform Settings
• Xcitium Support
• View Release Notes
• Appendix 1 - Dragon Platform Versions
• Appendix 2 - Charging For Managed Devices
• About Xcitium Security Solutions

Configure Xcitium Platform Settings

Click the user icon at the top-right and select 'Settings'

• The settings area lets you change your password, set your time-zone, select language, specify launch preferences, reset two-factor authentication, and more.

Configure Settings

• Click the user icon at the top-right then select 'Settings'

• Change your password

• Configure account password policy

• Language and time zone settings

• Configure application launch settings

• Set a licensed application as your Xcitium login page

• Reset two-factor configuration

• Update your phone number

• Update security questions

Change your password

• Click the user icon at top-right then select 'Settings'

• Go to the 'Change Password' tile under 'Password and Account Settings'

• Enter your current password in the 'Old Password' field

• Enter your new password and confirm it in the respective fields

• Click 'Clear Form' if you need to start again

• Click 'Save' to register your new password

• Click 'OK' in the alert screen

Configure account security policy

• Click the user icon at top-right then select 'Settings'

• Go to the 'Password and Account Policies' tile under 'Password and Account Settings'

• Set the time periods for the following:

• Lockout Time - The period for which an account should be locked after five invalid login attempts. (Default = 30 mins)

• Session Timeout Time - Maximum length of time an admin/staff can remain logged into CD before they need to login again. (Default = 4 hours)

• Password Expiry Period - Length of time a user can keep the same password before they need to change it. The maximum expiry period is 90 days for partners and up to 3 years for non-partners.

• Click Apply' for your settings to take effect

• Click 'OK' in the alert screen.

Language and time zone settings

Xcitium is available in multiple languages. You can choose the language of the Xcitium interface and the time zone, depending on your location.

• Click the user icon at top-right then select 'Settings'

• Go to the 'Change Local Settings' tile.

 

• Select your preferred time zone, enable 'Daylight Saving Time' if applicable

• Select your Xcitium interface language.

• Click 'Save' for your settings to take effect

You can also change the interface language from the menu bar:

• Click the language shown at the top-right and select the language from the drop-down:

Configure application launch settings

• Click the user icon at top-right then select 'Settings'

• Scroll to the 'Xcitium Application Launch' tile.

The tile lets you choose whether you want modules opened from the 'Applications' menu to open in a new tab, or the same tab.

• Open licensed application in new tab - The application you choose from the 'Application' menu will open in a new browser tab. You can also choose whether the Xcitium menu should be visible above the application interface.

• Open Xcitium menu as collapsed - The Xcitium menu bar is not shown on the new browser tab. You can open the menu bar by clicking the down arrow at center top.

• Open Xcitium menu as extended - The Xcitium menu bar is shown on the new browser tab.

• Open licensed application on current tab - Applications will load in the same tab. The Xcitium menu bar is displayed by default.

• Click 'Save' to apply your changes.

• Click 'OK'.

Set a licensed application as your Xcitium login page

• Click the user icon at top-right then select 'Settings'

• Scroll to the 'Xcitium Login Page' tile

The tile shows all licensed applications added to your account.

• Select the application that you want to see immediately after you login to Xcitium.

• Click 'Save' to apply your changes.

The chosen application will open automatically the next time you login to your account. Please note that your role permissions need to allow you to access the configured application.

 

Reset two-factor configuration

• Click your username at top-right then select 'Settings'

• Scroll to the 'Two Factor Authentication' tile.
  

 

The tile lets you reset two-factor authentication for the admin account.

• Click 'Reset Configuration' at the bottom to reconfigure two-factor authentication

 

• Click 'OK' in the confirmation dialog

You will be prompted to repeat the two-factor authentication process at next login. This is applies to account admins only. Other users need not reconfigure unless two factor is reset in 'Staff Management' > 'Staff'.
 

Update your phone number

This is the phone number that you provided for receiving one time 2FA security code for logging in to Xcitium. See ‘Account Security Settings’ for more information.

• Click the user icon at top-right then select 'Settings'

• Locate the 'Phone Settings' tile.

• Update the phone number and click ‘Send’

• Enter the one time code sent to the new number and click ‘Verify’

• Click ‘Apply’ and ‘OK’ in the confirmation dialog.

You will receive 2FA security codes in this updated number.

Update security questions

These are the challenge-response security questions required for resetting your password. This is mandatory for accounts with over 50 enrolled devices and optional for others. You can set / update these questions / answers from this tile. See ‘Account Security Settings’ for more information.

• Click the user icon at top-right then select 'Settings'

• Locate the 'Security Questions' tile.

• Select the questions from the drop-downs and provide answers to each.

• Click ‘Apply’ and ‘OK’ in the confirmation dialog.

When you reset the password you have to provide the updated answers to the three questions.