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Comodo Antispam Gateway

Comodo Antispam Gateway

User Guide ver 2.12

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How To...Tutorials > How To Check When An Expected Email Is Not Received
  • Introduction To Comodo Antispam Gateway
  • How To...Tutorials
    • How To Login To CASG
    • How To Get A New Password
    • How To Manage Your Quarantined Mails
    • How To Use Filter Options In The Quarantined Emails Interface
    • How To Check When An Expected Email Is Not Received
    • How To Retrieve An Email Which Had A Virus Attachment
    • How To Restore Deleted Mails
    • How To Reply To Archive Mails
    • How To Subscribe For Quarantine Reports
    • How To Perform A Log Search Of Your Incoming Emails
    • How To Add Or Remove A User Yourself From Recipient Whitelist
    • How To Report Spam Emails
    • How To Perform A Log Search Of Your Outgoing Emails
    • How To Manage Whitelisted Senders
    • How To Manage Blacklisted Senders
  • The CASG User Console
    • Log-in To The User Interface
    • The User Interface
      • Incoming
        • Quarantine
        • Mail Archive
        • Report Spam
        • Log Search
        • Manage Whitelist Senders
        • Manage Blacklist Senders
      • Outgoing
        • Log Search
    • User Account Management
      • Manage Profile Settings
      • Manage Subscriptions To Summary Reports
  • CASG Reports
  • Appendix - CASG Comparison Table
  • About Comodo Security Solutions

How to Check when an Expected Email is not Received

 

You are expecting an important email, but it is not in your inbox. The Comodo Anti-spam Gateway filtering engine would have most probably classified it as spam and quarantined. Search for it in the 'email quarantined' area.

 

Search for a particular email in the quarantine interface

  • Login to the CASG interface

  • Click 'Incoming' on the left and choose 'Quarantine'



 

    Alternatively, click the 'Quarantine' button at the top.
     


    All your quarantined emails are listed with their details.

     

     

     

    • More Actions - Request that the mail is released from quarantine, or that the sender is added to the blacklist or whitelist.
    • Show messages for all aliases - By default, the list only shows mails sent to your primary email address. Select this option to view messages sent to all your mailboxes.
    • Click 'Filters' to search for particular email. See 'How to use filters' for more on this.
    • Click here to know how to manage your quarantined mails.

     

    Tip: You can configure CASG to send Quarantine summary reports periodically to your email. The report contains a list of mails identified as spam and moved to Quarantine automatically by CASG. For more details, see How to Subscribe for Periodical Quarantine Report Summary.

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