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Comodo Internet Security

Comodo Internet Security

Version 6.3

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Introduction To Comodo Internet Security > Installation > Activating CIS Pro/Complete Services After Installation > Activating Your Guarantee Coverage
  • Introduction To Comodo Internet Security
    • Special Features
    • System Requirements
    • Installation
      • CIS Premium – Installation
      • CIS Pro - Installation And Activation
      • CIS Complete - Installation And Activation
      • Activating CIS Pro/Complete Services After Installation
        • Activating Your License
        • Activating Your Guarantee Coverage
        • Renewal Or Upgrading Your License
    • Starting Comodo Internet Security
    • The Main Interface
      • The Home Screen
      • The Tasks Interface
      • The Widget
      • The System Tray Icon
    • Understanding Security Alerts
  • General Tasks – Introduction
    • Scan And Clean Your Computer
      • Run A Quick Scan
      • Run A Full Computer Scan
      • Run A Rating Scan
      • Run A Custom Scan
        • Scan A Folder
        • Scan A File
        • Create, Schedule And Run A Custom Scan
    • Instantly Scan Files And Folders
    • Processing Infected Files
    • Manage Virus Database And Program Updates
    • Manage Quarantined Items
    • View CIS Logs
      • Antivirus Logs
        • Filtering Antivirus Logs
      • Firewall Logs
        • Filtering Firewall Logs
      • Defense+ Logs
        • Filtering Defense+ Logs
      • Alerts Logs
        • Filtering Alerts Displayed Logs
      • Tasks
        • Filtering Tasks Launched Logs
      • Configuration Changes
        • Filtering Configuration Changes Logs
    • Manage CIS Tasks
    • View Active Internet Connections
    • View Active Process List
  • Firewall Tasks – Introduction
    • Allow Or Block Internet Access To Applications Selectively
    • Stealth Your Computer Ports
    • Manage Network Connections
    • Stop All Network Activities
    • Advanced Firewall Settings
  • Sandbox Tasks – Introduction
    • The Virtual Kiosk
      • Starting The Virtual Kiosk
      • The Main Interface
      • Running Browsers Inside The Virtual Kiosk
      • Opening Files And Running Applications Inside The Virtual Kiosk
      • Configuring The Virtual Kiosk
      • Closing The Virtual Kiosk
    • Run An Application In The Sandbox
    • Reset The Sandbox
  • Advanced Tasks – Introduction
    • Create A Rescue Disk
      • Downloading And Burning Comodo Rescue Disk
    • Remove Deeply Hidden Malware
    • Submit Files
    • Identify And Kill Unsafe Running Processes
  • Advanced Settings
    • General Settings
      • Customize User Interface
      • Configure Program And Virus Database Updates
      • Log Settings
      • Manage CIS Configurations
        • Comodo Preset Configurations
        • Importing/Exporting And Managing Personal Configurations
    • Security Settings
      • Antivirus Settings
        • Real-time Scanner Settings
        • Scan Profiles
        • Exclusions
      • Defense+ Settings
        • HIPS Behaviour Settings
        • Active HIPS Rules
        • HIPS Rule Sets
        • Protected Objects
          • Protected Files
          • Blocked Files
          • Protected Registry Keys
          • Protected COM Interfaces
        • Behavior Blocker
          • The Sandbox - An Overview
            • Unknown Files - The Auto - Sandboxing And Scanning Processes
        • Configure The Sandbox
      • Firewall Settings
        • Firewall Behavior Settings
        • Application Rules
        • Global Rules
        • Firewall Rule Sets
        • Network Zones
          • Network Zones
          • Blocked Zones
        • Port Sets
      • Manage File Rating
        • File Rating Settings
        • Trusted Files
        • Unrecognized Files
        • Submitted Files
        • Trusted Vendors List
  • Comodo GeekBuddy
    • Overview Of Services
    • Activation Of Service
    • Launching The Client And Using The Service
    • Accepting Remote Desktop Requests
    • Chat History
    • Using Issue Tracker
    • Uninstalling Comodo GeekBuddy
  • TrustConnect Overview
  • Comodo Dragon
  • Comodo BackUp
  • Appendix 1 CIS How To... Tutorials
    • Enabling / Disabling Security Components Easily
    • Setting Up The Firewall For Maximum Security And Usability
    • Blocking Internet Access While Allowing Local Area Network (LAN) Access
    • Setting Up The HIPS For Maximum Security And Usability
    • Setting Up The Behavior Blocker For Maximum Security And Usability
    • Password Protect Your CIS Settings
    • Reset Forgotten Password (Advanced)
    • Running An Instant Antivirus Scan On Selected Items
    • Creating An Antivirus Scanning Schedule
    • Running Untrusted Programs Inside Sandbox
    • Running Browsers Inside Sandbox
    • Running Untrusted Programs Inside Virtual Kiosk
    • Running Browsers Inside The Virtual Kiosk
    • Restoring Incorrectly Quarantined Item(s)
    • Submitting Quarantined Items To Comodo For Analysis
    • Enabling File Sharing Applications Like BitTorrent And Emule
    • Blocking Any Downloads Of A Specific File Type
    • Disabling Behavior Blocker And Auto-Sandboxing On A Per-application Basis
    • Switching Between Complete CIS Suite And Individual Components (just AV Or FW)
    • Switch Off Automatic Antivirus And Software Updates
    • Suppressing CIS Alerts Temporarily While Playing Games
    • Renewing Your License
  • Appendix 2 - Comodo Secure DNS Service
    • Router - Manually Enabling Or Disabling Comodo Secure DNS Service
    • Windows XP - Manually Enabling Or Disabling Comodo Secure DNS Service
    • Windows 7 / Vista - Manually Enabling Or Disabling Comodo Secure DNS Service
  • Appendix 3 - Glossary Of Terms
  • About Comodo Security Solutions

Activating Your Guarantee Coverage

 

The Comodo Guarantee is available to customers of CIS Pro and CIS Complete versions. Before enabling guarantee coverage, customers should first have activated their license. Full details on activating the license can be found in Activating Your License section.

  • Please note that if you wish to use and activate the Comodo guarantee then you must have installed Comodo Internet Security (both Antivirus and Firewall components) and Comodo GeekBuddy. You must also have run and passed a Comodo Antivirus scan using the latest signature database. Please see the End User License Agreement (EULA) for full details.

    Limits: The guarantee is limited to the lesser of:

    • The actual cost of the computer,

    • An aggregate total of $500 for all claims paid under a single license key, and

    • The actual cost of a Comodo specified and authorized third party provider to repair the computer to an operating condition ('Guarantee Limit').

  • The guarantee is limited to repairing the computer over the Internet to an operational state and excludes all claims for lost or expected profits, lost or corrupted data, lost or deleted work, or lost or damaged personal files. Comodo does not guarantee against the loss of any file or information. The guarantee is void if you breached this agreement, failed to follow the procedures described in this Section 3 of the EULAor failed to pay any fees applicable to your use of the Software.

  • Full Terms and Conditions on the Comodo Guarantee Coverage can be read in Section 3 of CIS EULA (Step 2 of the Installation process for CIS Pro and Step 1 for CIS Complete).

 

Important Note:Before activating the guarantee, it is essential to run a full computer AV scan with the latest version of the Comodo Virus database in order to ensure that your system is eligible for the Guarantee coverage. Make sure that the virus database of your CIS installation has been updated to the latest one. The update status is indicated next to 'Last Update' in the 'Virus Defense' box of the CIS main interface and with a green tick mark and the text 'All Systems are active and running' in the lower left corner of the main interface. If your virus database is not up-to-date, click the link next to 'Last Update' in the 'Virus Defense' box to update to the latest version. Then run a full computer scan from the Antivirus Tasks interface of the CIS. For more details on running an Antivirus Scan Click here.



Step 1: To activate your guarantee coverage, click 'Not Activated' beside 'Warranty' in the home screen.

 



A full system scan to remove all known viruses is a mandatory requirement if your computer is to be eligible for guarantee coverage. If this step has already been performed (and your system is clean), then the process moves to step 2.

 



Click 'Yes' to run a full computer scan. Refer to the section Run a Full Computer Scan for more details on scanning your full computer and cleaning the infected files. All the infections and threats identified during the scan should be cleaned for your computer to be qualify for the warranty.

 

Step 2: The next stage is to run the Guarantee Activation Wizard again.

  • Click 'Not Activated' beside 'Guarantee:' again. The Guarantee Activation Wizard will start and on completion the 'successfully activated' screen will be displayed.

  • Click 'Continue' to complete the activation wizard

Successfully activating your Guarantee will change the information displayed beside 'Warranty:' in the Home screen.

 

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