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Comodo One

Comodo One

Comodo One Mobile Guide

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Dashboard – Manage Tickets > My Tickets
  • Introduction To C1 Mobile
    • Sign Up For A C1 Account
    • Get The App And Login
  • Dashboard – Manage Tickets
    • New Ticket
    • Open Tickets
    • My Tickets
    • Overdue Tickets
    • Unassigned Tickets
    • Closed Tickets
    • Billable Time And Cost
    • Users And Organizations
      • Users
      • Organizations
    • Search Options
      • Simple Search
      • Advanced Search
      • User Search
      • Organization Search
    • Manage Time
      • Manual Time Entries
      • Stopwatch
    • Mobile Service Desk Components
      • Manage Materials And Expenses
      • Share Tickets
      • Internal Note
  • Settings
  • About C1 Mobile
  • About Comodo Security Solutions

My Ticket

 

The 'My tickets' feature allows staff to view and take actions on tickets that are assigned to them. Tickets can be answered, re-assigned, transferred, updated for time-spent and more.




  • Tapping the ticket (or swiping right) opens the ticket. Each ticket has 'Info', 'Details', 'Thread', 'Time Spent' and 'Materials' tabs'. Click here to find out more about these items.
  • Tap the hamburger  menu to access the ticket actions menu. Click here for more details about ticket action.
  • Click 'Save' for the changes to take effect.

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