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Comodo One

Comodo One

Comodo One Mobile Guide

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Dashboard – Manage Tickets > Overdue Tickets
  • Introduction To C1 Mobile
    • Sign Up For A C1 Account
    • Get The App And Login
  • Dashboard – Manage Tickets
    • New Ticket
    • Open Tickets
    • My Tickets
    • Overdue Tickets
    • Unassigned Tickets
    • Closed Tickets
    • Billable Time And Cost
    • Users And Organizations
      • Users
      • Organizations
    • Search Options
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      • Advanced Search
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      • Organization Search
    • Manage Time
      • Manual Time Entries
      • Stopwatch
    • Mobile Service Desk Components
      • Manage Materials And Expenses
      • Share Tickets
      • Internal Note
  • Settings
  • About C1 Mobile
  • About Comodo Security Solutions

Overdue Tickets

 

The 'Overdue Tickets' interface lists all tickets which were not resolved within the period stipulated in the SLA. The Default SLA plan, Auto-close Overdue Ticket Time-out and Overdue ticket alert details are configured in https://one.comodo.com in advance. Click https://help.comodo.com/topic-289-1-625-7861-Ticket-Settings-and-Options.html to know more about configuration settings for overdue tickets.



    • Tapping the ticket (or swiping right) opens the ticket. Each ticket has 'Info', 'Details', 'Thread', 'Time Spent' and 'Materials' tabs. Click here to find out more about these items.
    • Tap the hamburger  menu to access the ticket actions menu. Click here for more details about ticket actions.
    • Click 'Save' for the changes to take effect.
       


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