Introduction to C1 Mobile
Comodo One Mobile allows Comodo Service Desk users to track and manage support tickets on their mobile devices. Comodo Service Desk is a fully featured ticket management system that allows companies to implement strong work-flows for internal and customer-facing support departments. The mobile app allows administrators and staff members to respond to tickets, reassign tickets, share tickets, add billable time, manage users/organizations and more.
This guide covers account set up, installation and app usage.
- Signing up for a C1 account - How to create an account.
- Getting the app and logging in – Installing the app.
- Dashboard – Manage Tickets - Explains how to manage tickets as an administrator or staff member.
To use the app, you should already have a C1 account and have active staff members in the Service Desk component.
- New tickets – How to create a ticket.
- Open Tickets – Manage current tickets in progress.
- My tickets – Managing tickets assigned to specific staffs.
- Overdue Tickets - Manage tickets that have exceed the SLA due date.
- Unassigned Tickets - Manage tickets that are not currently assigned to a staff member.
Closed Tickets – Manage, review, reopen and reassign closed tickets.
- Billable Time and Cost - Managing time spent on individual tasks and tickets.
- Users and Organizations – Managing and configuring users and organizations.
- Search Options - How to find specific tickets.
- User Search - Search for a specific user or guest.
- Organization Search- Search for a specific organization.
- Managing Time - How to view and add billable time
- Mobile Service Desk Components - Additional features offered by Comodo Service Desk.
- Managing Materials and Expenses - How to add materials and costs to your ticket.
- Sharing Tickets - How to share your ticket with other service desk staff.
- Internal Note - How to create an internal note for other staff.