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Comodo One

Comodo One Mobile Guide

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Introduction To C1 Mobile
  • Introduction To C1 Mobile
    • Sign Up For A C1 Account
    • Get The App And Login
  • Dashboard – Manage Tickets
    • New Ticket
    • Open Tickets
    • My Tickets
    • Overdue Tickets
    • Unassigned Tickets
    • Closed Tickets
    • Billable Time And Cost
    • Users And Organizations
      • Users
      • Organizations
    • Search Options
      • Simple Search
      • Advanced Search
      • User Search
      • Organization Search
    • Manage Time
      • Manual Time Entries
      • Stopwatch
    • Mobile Service Desk Components
      • Manage Materials And Expenses
      • Share Tickets
      • Internal Note
  • Settings
  • About C1 Mobile
  • About Comodo Security Solutions

Introduction to C1 Mobile

 

Comodo One Mobile allows Comodo Service Desk users to track and manage support tickets on their mobile devices. Comodo Service Desk is a fully featured ticket management system that allows companies to implement strong work-flows for internal and customer-facing support departments. The mobile app allows administrators and staff members to respond to tickets, reassign tickets, share tickets, add billable time, manage users/organizations and more.


This guide covers account set up, installation and app usage.

  • Introduction to C1 MSP
  • Signing up for a C1 account - How to create an account.
  • Getting the app and logging in – Installing the app.
  • Dashboard – Manage Tickets - Explains how to manage tickets as an administrator or staff member.
  • New tickets – How to create a ticket.
  • Open Tickets – Manage current tickets in progress.
  • My tickets – Managing tickets assigned to specific staffs.
  • Overdue Tickets - Manage tickets that have exceed the SLA due date.
  • Unassigned Tickets - Manage tickets that are not currently assigned to a staff member.
  • Closed Tickets – Manage, review, reopen and reassign closed tickets.

  • Billable Time and Cost - Managing time spent on individual tasks and tickets.
  • Users and Organizations – Managing and configuring users and organizations.
  • Search Options - How to find specific tickets.
  • User Search - Search for a specific user or guest.
  • Organization Search- Search for a specific organization.
  • Managing Time - How to view and add billable time
  • Mobile Service Desk Components - Additional features offered by Comodo Service Desk.
  • Managing Materials and Expenses - How to add materials and costs to your ticket.
  • Sharing Tickets - How to share your ticket with other service desk staff.
  • Internal Note - How to create an internal note for other staff.
To use the app, you should already have a C1 account and have active staff members in the Service Desk component.

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