Internal Note
Internal notes allow you to share important or interesting notifications with all staff who open the ticket. This option is available in all ticket categories.
To add Internal Notes:
- Tap
the
icon and then tap 'Notes'.
The 'Post Internal Note' screen will be displayed. Enter the details required in the 'Post Internal Notes' screen.
- Note Title: Enter the title of the note.
- Note Details: Enter the description of the note.
- Attachment: Attach your file (for example: company logo) to the internal note from your mobile device.
- Choose the path of the file from your mobile device and tap 'DONE'.
- Ticket Status: Select your ticket status.
- Tap 'Post' after you entered the details of internal notes.