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Comodo One

Service Desk - Admin Guide

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Service Desk Admin Panel > Generate Reports > Resource Appointment Reports
  • Introduction To Service Desk Module
    • Quick Start
    • Login To The Service Desk Module
  • Service Desk Admin Panel
    • Admin Panel Dashboard
      • View The Dashboard And Export Reports
      • View Alerts & Notifications
    • Service Desk Configuration
      • Company Profile And Support Portal Settings
      • Service Desk System Settings
      • Ticket Settings And Options
      • User Registration Settings
      • Email Settings And Options
      • Access Control Settings
      • Knowledge Base Settings And Options
      • Autoresponder Settings
      • Configure Alerts And Notices
      • Configure Two Factor Authentication
    • Manage Service Desk Components
      • Ticket Categories
      • Ticket Filters
      • Service Level Agreements (SLA)
      • API Keys
      • Client Portal Pages
        • Configure Your Support Center Page
      • Forms
      • Custom Lists
      • View And Manage Asset Types
      • Manage Materials And Expense Items
      • Manage Charging Plans
    • Email Management
      • Setup Your Support Email Addresses
      • Block User Email Addresses
      • Email Templates
      • Test Outgoing Email Settings
    • Manage Time Sheets
    • Manage Staff
      • Staff Members
      • Staff Roles
      • Departments
      • Time Sheet Templates
      • Material Approval
    • Manage Announcements
    • Generate Reports
      • Time Log Reports
      • Ticket Report
      • Asset Report
      • Service Types Reports
      • Department Ticket Reports
      • Agent Reports
      • Users Reports
      • Resource Appointment Reports
      • Scheduled Reports
    • Finance
      • Generate Cost Reports
      • Manage Contracts
  • Service Desk Staff Panel
    • Staff Panel Dashboard
      • View The Dashboard And Export Reports
      • View Staff Members
      • My Profile
    • Manage Users And Customers
      • Manage Users
      • Manage Customers
    • Manage Tickets
      • Ticket Details
    • Manage Knowledgebase
      • FAQs
      • Manage FAQ Categories
      • Canned Responses
    • Manage Projects
    • Manage Staff Time Sheets
    • Manage Calendars
  • Appendix 1 - Field Types In Custom Forms And Custom Lists
  • Appendix 2 - Ticket Priorities
  • Appendix 3 - How Charging Works In Service Desk
  • About Comodo Security Solutions

Resource Appointment Reports


Click 'Admin Panel' > 'Reports' > 'Resource Appointment'
  • An appointment is a task or meeting added to a staff member’s calendar.

  • See Manage Calendars to read more about the Service Desk calendar.
  • The report shows an overview of scheduled tasks and meetings by staff.

Create a resource appointment report

  • Open the admin panel (see the last link on the left)
  • Click 'Reports' > 'Resource Appointment'




      Filter Options
      • Period: The default report period is from the first day of the current month to the current date. You can choose a different period by modifying the dates in the 'From' and 'To' fields.
      • Group By: Select how the entries should be sorted in the report, that is, by days, weeks, months, quarters or by years.
      • Quarter: Generate a report which covers a selected quarter (three months) of a year, regardless of the time you chose in the 'Period' filter.
      • Select the year and quarter from the menus to a generate a report on a specific quarter, or...
      • Leave at default to generate report for the period between the 'From' and 'To' fields
      • Year: Generate a report which covers the selected year, regardless of the time you chose in the 'Period' filter.
      • Select the year from the drop-downs to generate a report on a specific year, or...
      • Leave at default to generate report for the period between the 'From' and 'To' fields
      • Agent: Select a staff member to create a report on only the appointments of that person. Leave as 'Select Agent' to include all staff members in the report.
      • Click the 'Go!' button to generate the report for the selected period and filter. The following example shows report by months.




      Download the Report

      • You can download reports in PDF and CSV formats.
      • Click 'Export to PDF' and/or 'Export to CSV' at the top of the table to obtain reports.

       

      Scheduled Reports

      • Click the icon beside 'Scheduled Reports' to schedule a report and configure recipients. See 'Scheduled Report' for more details.

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