Comodo One

• Introduction To Service Desk Module
  • Quick Start
  • Login To The Service Desk Module
• Service Desk Admin Panel
  • Admin Panel Dashboard
    • View The Dashboard And Export Reports
    • View Alerts & Notifications
  • Service Desk Configuration
    • Company Profile And Support Portal Settings
    • Service Desk System Settings
    • Ticket Settings And Options
    • User Registration Settings
    • Email Settings And Options
    • Access Control Settings
    • Knowledge Base Settings And Options
    • Autoresponder Settings
    • Configure Alerts And Notices
    • Configure Two Factor Authentication
  • Manage Service Desk Components
    • Ticket Categories
    • Ticket Filters
    • Service Level Agreements (SLA)
    • API Keys
    • Client Portal Pages
      • Configure Your Support Center Page
    • Forms
    • Custom Lists
    • View And Manage Asset Types
    • Manage Materials And Expense Items
    • Manage Charging Plans
  • Email Management
    • Setup Your Support Email Addresses
    • Block User Email Addresses
    • Email Templates
    • Test Outgoing Email Settings
  • Manage Time Sheets
  • Manage Staff
    • Staff Members
    • Staff Roles
    • Departments
    • Time Sheet Templates
    • Material Approval
  • Manage Announcements
  • Generate Reports
    • Time Log Reports
    • Ticket Report
    • Asset Report
    • Service Types Reports
    • Department Ticket Reports
    • Agent Reports
    • Users Reports
    • Resource Appointment Reports
    • Scheduled Reports
  • Finance
    • Generate Cost Reports
    • Manage Contracts
• Service Desk Staff Panel
  • Staff Panel Dashboard
    • View The Dashboard And Export Reports
    • View Staff Members
    • My Profile
  • Manage Users And Customers
    • Manage Users
    • Manage Customers
  • Manage Tickets
    • Ticket Details
  • Manage Knowledgebase
    • FAQs
    • Manage FAQ Categories
    • Canned Responses
  • Manage Projects
  • Manage Staff Time Sheets
  • Manage Calendars
• Appendix 1 - Field Types In Custom Forms And Custom Lists
• Appendix 2 - Ticket Priorities
• Appendix 3 - How Charging Works In Service Desk
• About Comodo Security Solutions

Block User Email Addresses

Click 'Admin Panel' > 'Emails' > 'Banlist'

• You can configure Service Desk to reject tickets from certain senders by banning their email address.

• Banned users can still login to the client portal but cannot create tickets.

• You can relax the ban at anytime

Use the following links for help with related tasks:

• The banned emails area
  

• Add an email address to the ban list

• Delete email addresses from the ban list

The banned emails area

• Open the admin panel (see the last link on the left)

• Click 'Emails' > 'Banlist'

• Email Address – The email address of the user. Click the address to edit or update it.

• Ban Status – Whether the ban on the user is active on inactive.

• Select an email address then use the 'Enable' / 'Disable' options at the top to turn the ban on or off.

• Date added - The date and time the address was added to the ban list.

• Last updated - The date and time the address was most recently edited

Add an email address to the ban list

• Open the admin panel (See the last link on the left)

• Click 'Emails' > 'Banlist'

• Click 'Ban New Email'

Ban Status:

• Active - Service Desk rejects tickets and mails from this user.

• Disabled - Service Desk allows tickets and mails from this user.

Email Address: The email address of the user concerned.

Click the 'Add' button when you have completed all fields.

Delete email addresses from the ban list

Removing an email address from the list will automatically lift the ban on the user.

• Open the admin panel (See the last link on the left)

• Click 'Emails' > 'Banlist'

• Select the email addresses you want to remove

• Click 'Delete'

• Click 'Yes, Do it!' To confirm the removal

The user can now submit tickets to your portal.