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Comodo One

Service Desk - Admin Guide

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Service Desk Admin Panel > Manage Announcements
  • Introduction To Service Desk Module
    • Quick Start
    • Login To The Service Desk Module
  • Service Desk Admin Panel
    • Admin Panel Dashboard
      • View The Dashboard And Export Reports
      • View Alerts & Notifications
    • Service Desk Configuration
      • Company Profile And Support Portal Settings
      • Service Desk System Settings
      • Ticket Settings And Options
      • User Registration Settings
      • Email Settings And Options
      • Access Control Settings
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      • Autoresponder Settings
      • Configure Alerts And Notices
      • Configure Two Factor Authentication
    • Manage Service Desk Components
      • Ticket Categories
      • Ticket Filters
      • Service Level Agreements (SLA)
      • API Keys
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        • Configure Your Support Center Page
      • Forms
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      • Manage Materials And Expense Items
      • Manage Charging Plans
    • Email Management
      • Setup Your Support Email Addresses
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      • Email Templates
      • Test Outgoing Email Settings
    • Manage Time Sheets
    • Manage Staff
      • Staff Members
      • Staff Roles
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      • Time Sheet Templates
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    • Manage Announcements
    • Generate Reports
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  • Service Desk Staff Panel
    • Staff Panel Dashboard
      • View The Dashboard And Export Reports
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    • Manage Users And Customers
      • Manage Users
      • Manage Customers
    • Manage Tickets
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    • Manage Knowledgebase
      • FAQs
      • Manage FAQ Categories
      • Canned Responses
    • Manage Projects
    • Manage Staff Time Sheets
    • Manage Calendars
  • Appendix 1 - Field Types In Custom Forms And Custom Lists
  • Appendix 2 - Ticket Priorities
  • Appendix 3 - How Charging Works In Service Desk
  • About Comodo Security Solutions

Manage Announcements


Click 'Admin Panel' > 'Announcements'

  • You can send email notifications containing important information to all staff members.
  • Announcements can be about items like changes to work flows, upcoming server maintenance, reminders to close tickets within the stipulated time, and so on.
    • You can send announcements immediately or save as a draft to circulate later.

      Use the following links to jump to the task you need help with:

      • Overview of the interface
      • Create a new announcement
      • Send an announcement
      • Update an announcement

      Overview of the interface

      • Open the Admin panel (see the last link on the left)
      • Click 'Announcements':

           


           

          • Title: The name of the announcement.

          • Status: Whether the announcement has been sent, is ready to send, is saved as a draft, or is in the process of being sent.
          • Date Added: The date when the announcement was added to Service Desk.

          • Last Updated: The date and time when the announcement was added/edited.

          Click a column header to sort items in ascending/descending order.
           

          Create a new announcement

          • Open the admin panel
          • Click 'Announcements' on the left
          • Click 'Add New Announcement':



           

          Title: Enter the title for the announcement.


          Status: Select the status of the announcement. The options available are:

          • Draft: Announcements that are incomplete and can be saved as draft. These cannot be sent to staff members.
          • Ready for sent: Announcements that are ready for sending to staff members.

          Content: Enter the message you wish to send to staff members.


          Click 'Add Announcement' to save.


          Send an announcement

          • Open the admin panel
          • Click 'Announcements' on the left
          • Select the announcements you want to send
          • Click 'Deliver [Ready for sent]':



          • Click 'Yes, Do it!' to send the announcement(s).

          Service Desk sends the announcement via email to all staff members.


          Note - You can only send announcements that have the status 'Ready for sent'. Click ‘Admin Panel’ > ‘Announcements’ to change the status of an announcement.


          Update an announcement


          You can change the subject, content and status of a saved announcement at any time.

          • Open the admin panel
          • Click 'Announcements' on the left
          • Click on the title of the announcement you want to edit

           


          • Change the title, content and status as required
          • Click 'Update Announcement' to save your changes

          Remove an announcement

          • Open the admin panel
          • Click 'Announcements' on the left
          • Select the announcement that you want to delete
          • Click 'Delete' at the top of the screen and confirm the deletion.
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