Comodo One

• Introduction To Service Desk Module
  • Quick Start
  • Login To The Service Desk Module
• Service Desk Admin Panel
  • Admin Panel Dashboard
    • View The Dashboard And Export Reports
    • View Alerts & Notifications
  • Service Desk Configuration
    • Company Profile And Support Portal Settings
    • Service Desk System Settings
    • Ticket Settings And Options
    • User Registration Settings
    • Email Settings And Options
    • Access Control Settings
    • Knowledge Base Settings And Options
    • Autoresponder Settings
    • Configure Alerts And Notices
    • Configure Two Factor Authentication
  • Manage Service Desk Components
    • Ticket Categories
    • Ticket Filters
    • Service Level Agreements (SLA)
    • API Keys
    • Client Portal Pages
      • Configure Your Support Center Page
    • Forms
    • Custom Lists
    • View And Manage Asset Types
    • Manage Materials And Expense Items
    • Manage Charging Plans
  • Email Management
    • Setup Your Support Email Addresses
    • Block User Email Addresses
    • Email Templates
    • Test Outgoing Email Settings
  • Manage Time Sheets
  • Manage Staff
    • Staff Members
    • Staff Roles
    • Departments
    • Time Sheet Templates
    • Material Approval
  • Manage Announcements
  • Generate Reports
    • Time Log Reports
    • Ticket Report
    • Asset Report
    • Service Types Reports
    • Department Ticket Reports
    • Agent Reports
    • Users Reports
    • Resource Appointment Reports
    • Scheduled Reports
  • Finance
    • Generate Cost Reports
    • Manage Contracts
• Service Desk Staff Panel
  • Staff Panel Dashboard
    • View The Dashboard And Export Reports
    • View Staff Members
    • My Profile
  • Manage Users And Customers
    • Manage Users
    • Manage Customers
  • Manage Tickets
    • Ticket Details
  • Manage Knowledgebase
    • FAQs
    • Manage FAQ Categories
    • Canned Responses
  • Manage Projects
  • Manage Staff Time Sheets
  • Manage Calendars
• Appendix 1 - Field Types In Custom Forms And Custom Lists
• Appendix 2 - Ticket Priorities
• Appendix 3 - How Charging Works In Service Desk
• About Comodo Security Solutions

User Registration Settings

• 'Users' are the individuals who submit tickets to your support team. They can submit tickets via your support center, by email, or direct from an Endpoint Manager device.

• Global user settings let you choose the default method for registering users. You can register accounts manually, via activation mail, or with a temporary password.

• The setting you choose here only applies if you enable 'Register with default settings' in the 'Create New User' screen.

• Click 'Staff Panel' > 'User Directory' > 'Add New User' to see the 'Create New User' screen.

• If you disable 'Register with default settings' then you can choose the registration method on a per-case basis.

• See Add Users in Manage Users section for more on the 'Create New User' screen.

• The setting above only applies to users that you manually add, or import from CSV. This setting does not apply to: 

• Users who register themselves by signing up at the web portal. These users always receive an activation email.

• Users who are added as guests because they submitted a ticket from a managed device. These users need to be registered manually. See Register a User in Manage Users section if you need help with this.

Default user registration settings

• Open the admin panel (see the last link on the left)

• Click 'Settings' > 'Users'

• Register users manually - Register by selecting a user in the 'User Directory' area and clicking the 'Register' button. See Register a user for more details.

• Register with activation email - An enrollment mail is sent to new users with an account activation link. The link takes the user to your support web portal to create a password. Once registered, the user will be able to login to your support portal to manage/view their tickets.

• Register with a temporary password - Enter a temporary password for the new user (as shown below).

Once registered, you should communicate the URL of your web-portal and the password to the user. The user can login to the portal using their email as user name and the password you sent. If 'Require password change...' is enabled, the user will be asked to set a new password immediately.

• Default User Timezone - Choose the time zone of the target user.

• Click 'Save changes' for your settings to take effect.