Comodo One

• Introduction To Service Desk Module
  • Quick Start
  • Login To The Service Desk Module
• Service Desk Admin Panel
  • Admin Panel Dashboard
    • View The Dashboard And Export Reports
    • View Alerts & Notifications
  • Service Desk Configuration
    • Company Profile And Support Portal Settings
    • Service Desk System Settings
    • Ticket Settings And Options
    • User Registration Settings
    • Email Settings And Options
    • Access Control Settings
    • Knowledge Base Settings And Options
    • Autoresponder Settings
    • Configure Alerts And Notices
    • Configure Two Factor Authentication
  • Manage Service Desk Components
    • Ticket Categories
    • Ticket Filters
    • Service Level Agreements (SLA)
    • API Keys
    • Client Portal Pages
      • Configure Your Support Center Page
    • Forms
    • Custom Lists
    • View And Manage Asset Types
    • Manage Materials And Expense Items
    • Manage Charging Plans
  • Email Management
    • Setup Your Support Email Addresses
    • Block User Email Addresses
    • Email Templates
    • Test Outgoing Email Settings
  • Manage Time Sheets
  • Manage Staff
    • Staff Members
    • Staff Roles
    • Departments
    • Time Sheet Templates
    • Material Approval
  • Manage Announcements
  • Generate Reports
    • Time Log Reports
    • Ticket Report
    • Asset Report
    • Service Types Reports
    • Department Ticket Reports
    • Agent Reports
    • Users Reports
    • Resource Appointment Reports
    • Scheduled Reports
  • Finance
    • Generate Cost Reports
    • Manage Contracts
• Service Desk Staff Panel
  • Staff Panel Dashboard
    • View The Dashboard And Export Reports
    • View Staff Members
    • My Profile
  • Manage Users And Customers
    • Manage Users
    • Manage Customers
  • Manage Tickets
    • Ticket Details
  • Manage Knowledgebase
    • FAQs
    • Manage FAQ Categories
    • Canned Responses
  • Manage Projects
  • Manage Staff Time Sheets
  • Manage Calendars
• Appendix 1 - Field Types In Custom Forms And Custom Lists
• Appendix 2 - Ticket Priorities
• Appendix 3 - How Charging Works In Service Desk
• About Comodo Security Solutions

Company Profile and Support Portal Settings

Click 'Admin Panel' > 'Settings' > 'Company'

• The company profile area contains details about your organization and lets you customize your support portal

• Your support portal is the site where your users can submit tickets and track tickets or read your support content. The URL of your portal is https://[your company name].servicedesk.comodo.com

• You can brand the support portal with your own logos and web page content.

Add company profile information and customize your support portal

• Open the admin panel (see the last link on the left)

• Click 'Settings' > 'Company'

• Company Name: The name of your organization

• Website: The URL of your corporate/marketing website

• Phone Number: Your company's contact number

• Address: The physical/postal address of your company

• Company Email: Provide the company's contact email address

• This area lets you customize the pages on your support portal. This portal is where users can submit tickets to you or your support team.

• Service Desk ships with a default landing, offline, and thank-you pages.

• You can customize these pages at 'Admin Panel' > 'Manage' > 'Pages'.

• See Client Portal Pages if you need help with this.

Choose site pages

• Select the pages you want to use on your portal from the drop-down menus:

• Landing Page: The ‘home page’ of your site.

• Offline Page: The page shown when the support site is not available.

• Click 'Admin Panel' > 'Settings' > 'System' to switch your support portal online or offline.

• See Service Desk System Settings to read more about system settings

• Default Thank-You Page: The page that is shown after a user submits a ticket.

Logos

• The logo is the banner shown at the top-left of your support portal:

• You can use the system default logo or upload your own company logo.

• Logo requirements:

• Format - gif, jpg or png.

• Dimensions - 817 px X 170 px.

• Click the browse button, select your image then click ‘Open’.

Click 'Save Changes'.