Comodo Internet Security

• Introduction To Comodo Internet Security
  • Special Features
  • System Requirements
  • Installation
    • CIS Premium – Installation
    • CIS Pro - Installation And Activation
    • CIS Complete - Installation And Activation
    • Activating CIS Pro/Complete Services After Installation
      • Activating Your License
      • Activating Your Guarantee Coverage
      • Renewal Of Your License
  • Starting Comodo Internet Security
  • The Main Interface
    • The Home Screen
    • The Tasks Interface
    • The Widget
    • The System Tray Icon
  • Understanding Security Alerts
• General Tasks – Introduction
  • Scan And Clean Your Computer
    • Run A Quick Scan
    • Run A Full Computer Scan
    • Run A Rating Scan
    • Run A Custom Scan
      • Scan A Folder
      • Scan A File
      • Create, Schedule And Run A Custom Scan
  • Instantly Scan Files And Folders
  • Processing Infected Files
  • Manage Virus Database And Program Updates
  • Manage Quarantined Items
  • View CIS Logs
    • Antivirus Logs
      • Filtering Antivirus Logs
    • Firewall Logs
      • Filtering Firewall Logs
    • Defense+ Logs
      • Filtering Defense+ Logs
    • Website Filtering Logs
      • Filtering Website Filtering Logs
    • Alerts Logs
      • Filtering Alerts Displayed Logs
    • Tasks
      • Filtering Tasks Launched Logs
    • Configuration Changes
      • Filtering Configuration Changes Logs
  • Get Live Support
  • View Active Internet Connections
  • View Active Process List
• Firewall Tasks – Introduction
  • Allow Or Block Internet Access To Applications Selectively
  • Stealth Your Computer Ports
  • Manage Network Connections
  • Stop All Network Activities
  • Advanced Firewall Settings
• Sandbox Tasks – Introduction
  • The Virtual Desktop
    • Starting The Virtual Desktop
    • The Main Interface
    • Running Browsers Inside The Virtual Desktop
    • Opening Files And Running Applications Inside The Virtual Desktop
    • Configuring The Virtual Desktop
    • Closing The Virtual Desktop
  • Run An Application In The Sandbox
  • Configure The Sandbox
  • Reset The Sandbox
• Advanced Tasks – Introduction
  • Create A Rescue Disk
    • Downloading And Burning Comodo Rescue Disk
  • Remove Deeply Hidden Malware
  • Submit Files
  • Identify And Kill Unsafe Running Processes
  • Manage CIS Tasks
• Advanced Settings
  • General Settings
    • Customize User Interface
    • Configure Program And Virus Database Updates
    • Log Settings
    • Manage CIS Configurations
      • Comodo Preset Configurations
      • Importing/Exporting And Managing Personal Configurations
  • Security Settings
    • Antivirus Settings
      • Real-time Scanner Settings
      • Scan Profiles
      • Exclusions
    • Defense+ Settings
      • HIPS Behavior Settings
      • Active HIPS Rules
      • HIPS Rule Sets
      • Protected Objects
        • Protected Files
        • Blocked Files
        • Protected Registry Keys
        • Protected COM Interfaces
        • Protected Data Folders
      • Behavior Blocker
        • The Sandbox - An Overview
          • Unknown Files - The Auto - Sandboxing And Scanning Processes
      • Configure The Sandbox
    • Firewall Settings
      • Firewall Behavior Settings
      • Application Rules
      • Global Rules
      • Firewall Rule Sets
      • Network Zones
        • Network Zones
        • Blocked Zones
      • Port Sets
      • Website Filtering
        • Creating And Modifying Website Filtering Rules
        • Defining And Modifying Website Categories
    • Manage File Rating
      • File Rating Settings
      • Trusted Files
      • Unrecognized Files
      • Submitted Files
      • Trusted Vendors List
• Comodo GeekBuddy
  • Overview Of Services
  • Activation Of Service
  • Launching The Client And Using The Service
  • Accepting Remote Desktop Requests
  • Chat History
  • Using Issue Tracker
  • Uninstalling Comodo GeekBuddy
• TrustConnect Overview
  • Microsoft Windows - Configuration And Connection
  • Mac OS X - Configuration And Connection
  • Linux / Open VPN - Configuration And Connection
  • Apple IPhone / IPod Touch - Configuration And Connection
  • Android Devices - Configuration And Connection
  • Windows Mobile Devices - Configuration And Connection
  • TrustConnect FAQ
• Comodo Dragon
• Comodo BackUp
• Appendix 1 CIS How To... Tutorials
  • Enable / Disable Security Components Easily
  • Set Up The Firewall For Maximum Security And Usability
  • Block Internet Access While Allowing Local Area Network (LAN) Access
  • Block/allow Websites Selectively To Users Of Your Computer
  • Set Up The HIPS For Maximum Security And Usability
  • Set Up The Behavior Blocker For Maximum Security And Usability
  • Password Protect Your CIS Settings
  • Reset Forgotten Password (Advanced)
  • Run An Instant Antivirus Scan On Selected Items
  • Create An Antivirus Scanning Schedule
  • Run Untrusted Programs Inside Sandbox
  • Run Browsers Inside Sandbox
  • Run Untrusted Programs Inside Virtual Desktop
  • Run Browsers Inside The Virtual Desktop
  • Restore Incorrectly Quarantined Item(s)
  • Submit Quarantined Items To Comodo For Analysis
  • Enable File Sharing Applications Like BitTorrent And Emule
  • Block Any Downloads Of A Specific File Type
  • Disable Behavior Blocker And Auto-Sandboxing On A Per-application Basis
  • Enabling Full Virtualization For Auto-Sandboxed Applications
  • Switch Between Complete CIS Suite And Individual Components (just AV Or FW)
  • Switch Off Automatic Antivirus And Software Updates
  • Suppress CIS Alerts Temporarily While Playing Games
  • Renewal Or Upgrading Your License
  • How To Use CIS Protocol Handlers
• Appendix 2 - Comodo Secure DNS Service
  • Router - Manually Enabling Or Disabling Comodo Secure DNS Service
  • Windows XP - Manually Enabling Or Disabling Comodo Secure DNS Service
  • Windows 7 / Vista - Manually Enabling Or Disabling Comodo Secure DNS Service
• Appendix 3 - Glossary Of Terms
• Appendix 4 - CIS Versions
• About Comodo Security Solutions

TrustConnect FAQ

Common Questions

1. How do I set up TrustConnect and Log on to the TrustConnect Server?

2. My User Name and Password don't work - why not?

3. What Operating Systems does TrustConnect support?

4. What clients should I use to connect to the TrustConnect Server?

5. All our Internet (HTTP & HTTPS) connections are via a proxy server. How do I connect using TrustConnect in this situation?

6. Why do I need a Secure Connection like Comodo TrustConnect?

7. What is a Sniffer?

8. Do I have to use a wireless connection to use Comodo TrustConnect?

9. I have a Wi-Fi at home with WEP turned on. Am I safe?

10. Is the TrustConnect license for only one computer, or can I install it on others in my home network?

11. What is the typical connection speed through TrustConnect?

12. How do I cancel my account?

13. What security measures does TrustConnect use?

14. Can TrustConnect work on a PC behind a NAT-enabled router?

Windows Configuration

1. What is the "TAP-Win32 Adapter" that appears in my "Network Connections"?

2. I'm sure I've done everything correctly but I still cannot connect to the server.

3. I can connect to the server, but cannot get access to any site. IPCONFIG /ALL shows IP 0.0.0.0 for the TAP adapter. What's wrong?

4. Do I need my Firewall up while connecting to the WEB via TrustConnect?

5. What port numbers are used by TrustConnect?

Windows Vista Configuration

1. I cannot connect to the server. Log file contains the entry "All TAP-Win32 adapters on this system are currently in use." But I cannot find any adapters in my "Network Connections". What is the problem?

2. All adapters are located in correct place, but I still cannot connect to the server.

iPhone/iPod Client Configuration

1. The server did not respond when I try to connect.

2. What are the TrustConnect server addresses?

3. What port numbers are used by TrustConnect for iPod clients?

Common Questions

How do I set up TrustConnect and Log on to the TrustConnect Server?

1. Firstly, log into your Comodo Account at https://accounts.comodo.com with the user name and password that you created during the TrustConnect or CIS Complete enrollment process.

2. Click the 'TrustConnect' tab on the top navigation bar.

3. Download, install and configure the appropriate TrustConnect client software for your operating system. All necessary software and instructions are available on the right hand side of the 'TrustConnect' area of your account. Alternatively, please use the following links:

Windows

View TrustConnect Windows Client Configuration Guide

Download the Windows TrustConnect Client

MAC OS X

View TrustConnect MAC OS X Client Configuration Guide

Linux / OpenVPN

View TrustConnect Linux Client Configuration Guide

iPhone / iPod Touch

View TrustConnect iPod Client Configuration Guide

4. Once installed, start up the Trust Connect Client.

The following example shows how to connect using the Windows client:

Click Start > Programs > Comodo > Trust Connect > Trust Connect

Or, if TrustConnect is already running, right click on the tray icon and select 'Connect':

5. At the login box you should enter your TrustConnect Service Login and Service Password.

Note: This is not the same password as your Comodo Account password. It is a unique, random password that was generated during account creation to authenticate you to the TrustConnect servers. If required, you can change this password to something more memorable by using the 'Change Service Password' button on the right.

6. The TrustConnect tray icon turns green upon successful connection:

Not Connected to TrustConnect

Attempting to connect to TrustConnect

Successfully connected to TrustConnect

My User Name and Password don't work - why not?

Make sure that you are entering the TrustConnect Service login details and NOT your Comodo Account Manager login details.

As a TrustConnect customer (or CIS Complete customer which includes TrustConnect service) you have two sets of login details:

Your Comodo Account Login Details. This user name and password enables you to log into your account at https://accounts.comodo.com to view and configure account details. You created this on the sign - up form when you enrolled for TrustConnect or CIS Complete.

Your TrustConnect Service Login Details. This user-name and password is used to connect to the TrustConnect server and should be entered at the client login box.

To view your TrustConnect Service Login details:

• Login at https://accounts.comodo.com with your Comodo Account Login Details

• Click the 'TrustConnect' button on the top navigation

• Your service login and password are listed. You can change this password at any time by clicking the 'Change Service Password' button. 

What operating systems does TrustConnect support?

TrustConnect is successfully tested on Windows 2000, Windows XP, Windows Vista, Linux and Mac Os X. It supports mobile devices like iPod/iPhone as well.

What clients should I use to connect to the TrustConnect server?

To start using TrustConnect you must first download and install the appropriate TrustConnect client software for your operating system. Client software for supported operating systems is available for download in the TrustConnect area of your account. Alternatively, use the following links:

Windows

View TrustConnect Windows Client Configuration Guide

Download the Windows TrustConnect Client

MAC OS X

View TrustConnect MAC OS X Client Configuration Guide

Linux / OpenVPN

View TrustConnect Linux Client Configuration Guide

iPhone / iPod Touch

View TrustConnect iPod Client Configuration Guide

All our Internet (HTTP & HTTPS) connections are via a proxy server. How do I connect using TrustConnect in this situation?

If you use the Windows client, you should:

1. Change the TrustConnect target (command) line:

• Right click on 'TrustConnect' icon;

• Select 'Properties' -> 'Shortcut';

• Add the following text --allow_proxy 1 into the 'Target' field, so it looks like this:

"C:Program FilesComodoTrustConnectbinTrustConnect.exe" --allow_proxy 1

2. Start TrustConnect client

3. Set your proxy settings:

• Right click on 'TrustConnect' tray icon and select 'Proxy Settings';

• Select 'Manual Configuration' and enter your proxy settings, for example:

HTTP proxy, Address: 192.168.0.1, Port: 3128

4. Connect to TrustConnect.

If you use the Linux/Unix or MAC OS X client, you need only add the http-proxy directive to the client configuration file. For example: http-proxy 192.168.0.1 3128.

If you use iPhone/iPod client:

• Set your proxy settings on the VPN settings: 'Setting' -­> ' General' -­> 'Network' -­> 'VPN' -­> 'Settings' -> 'Proxy'

Why do I need a Secure Connection like Comodo TrustConnect?

If you are logging onto the Internet using Wi-Fi public hotspots, then all of your information is in a readable, plain text format that cyber criminals can sniff. In addition, many hotels have sniffable wired networks. When you're traveling, all of your information can be seen, including confidential company and personal information.

What is a Sniffer?

Typically, a computer only receives traffic aimed at its TCP/IP address. Sniffer software allows a computer to record traffic headed to (and from) every computer on the local network.

Do I have to use a wireless connection to use Comodo TrustConnect?

Not at all. Some networks, even if they are physically hard-wired and not wireless, do not have secure connections. You can use Comodo TrustConnect even from a wired connection if you need to encrypt your session or hide your destination. If you'd like another layer of protection, Comodo TrustConnect can provide it.

I have a Wi-Fi at home with WEP turned on. Am I safe?

No. Cyber criminals can break WEP encryption with easy-to-acquire tools that are available on the Internet. Computers without firewalls are even more vulnerable to attack. Comodo TrustConnect helps make your connection secure even on your home-based Wi-Fi connection.

Is the TrustConnect license for only one computer, or can I install it on others in my home network?

You may install TrustConnect client software on any amount of PCs you wish, but you are allowed to connect to TrustConnect service with one of them at a time. For example, you may install TrustConnect on work PC and on your own laptop and connect to TrustConnect from work computer or from laptop, but not simultaneously.

The license agreement can be read here: https://accounts.comodo.com/trustconnect/management/eula

What is the typical connection speed through TrustConnect?

All TrustConnect connections are made over 128 bit SSL encrypted connections so typical speeds are between 1.5 - 3.0 Mbps.

How do I cancel my account?

If you would like to cancel your TrustConnect account at any time, please send your request to trustconnectcancel@comodo.com. Please remember to include your account user-name (login), email address and order number and a brief reason for cancellation.

What security measures does TrustConnect use?

All connections to TrustConnect are over 128-bit SSL encryption. Additionally, a private VPN session key is re-created every hour.

Can TrustConnect work on a PC behind a NAT-enabled router?

Yes. If your computer is connected to the Internet through a NAT-enabled router, you shouldn't have any problems connecting to the TrustConnect service.

Microsoft Windows Questions

What is the "TAP-Win32 Adapter" that appears in my "Network Connections"?

The "TAP-Win32 Adapter" is virtual network card that is created by the TrustConnect client during installation. This adapter is required in order to establish a secure tunnel to the TrustConnect Server.

I'm sure I've done everything correctly but I still cannot connect to the server.

Make sure that you have been correctly entering your Service Login/Password. If it is incorrect you should visit https://accounts.comodo.com/trustconnect/management and check your Service Login.

I can connect to the server, but cannot get access to any site. IPCONFIG /ALL shows IP 0.0.0.0 for the TAP adapter. What is wrong?

The DHCP Client service MUST be enabled.

To enable this service, you need to:

1. Right click on the Windows "My Computer" icon.

2. Select "Manage" from the context sensitive menu to open the Windows 'Computer Management' utility.

3. Select 'Services and Applications' then 'Services'.

4. Double-click 'DHCP Client' from the list of services that are listed in the right hand pane. This opens the DHCP Client Properties dialog.

5. Make sure 'Start Up Type' is set to 'Automatic'.

6. Click 'OK' to confirm and save your changes.

• The 'Start the service' link is now available. Click on it to run the DHCP Client.

Do I need my Firewall up while connecting to the WEB via TrustConnect?

Yes. TrustConnect ensures secure wireless connectivity to the Internet but does not secure all your computers ports (it is not designed for this purpose). You still need an effective firewall to protect your ports when surfing the 'net. Comodo recommends users install Comodo Internet Security which contains an award winning packet filtering personal firewall and is completely free for home and business users.

What port numbers are used by TrustConnect?

TrustConnect uses only port 443.

Microsoft Windows Vista Questions

I cannot connect to the server. The log file contains the entry "All TAP-Win32 adapters on this system are currently in use." - but I cannot find any adapters in my "Network Connections". What is the problem?

Always install and run TrustConnect under Administrator access rights.

All adapters are located in correct place, but I still cannot connect to the server.

You need to check the box against "Run this program as an administrator":

• Right click on TrustConnect icon;

• Select 'Properties' --> 'Compatibility'.

OR run the application under the Windows Vista "Run As Admin" option.

iPhone/iPod Client Questions

The server did not respond when I try to connect.

Check your network settings and access to Internet.

What are the TrustConnect Server Addresses?

You may use the following addresses when configuring the iPod / iPhone client:

- us1.vpn.comodo.com (commercial subscription)

- us2.vpn.comodo.com (commercial subscription)

- us3.vpn.comodo.com (free subscription)

What port numbers are used by TrustConnect for iPod clients?

TrustConnect for iPod clients uses 1723 port (PPTP service).