Instant Assistance
The 'Request Assistance...' features allows you to open a chat session with your local administrator or tech support should you need help with problems on your computer. The chat interface allows you to describe your problem and, if required and you agree, will allow the technician to remote desktop into your machine to directly resolve problems.
To request assistance from your administrator, please right-click on the CESM icon 
in your system tray. If the tray icon is not visible, please contact your administrator, who may have to install some software on your machine.
- Select 'Request Assistance...' to open a chat session. The chat interface works like most instant messaging programs. Simply describe the issue you are experiencing in the field provided and click 'Send'.
