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Comodo One

(Old) RMM - Admin Guide

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The Sessions Interface > Handle Support Sessions
  • Introduction To Remote Monitoring And Management Module
    • Quick Start Guide
    • System Requirements
  • Install RMM Administrative Console
    • Login To The RMM Administrative Console
  • The RMM Administrative Console
  • The Devices Interface
    • Apply Policies
    • Run Procedures
  • The Sessions Interface
    • Support Sessions Interface – An Overview
    • Handle Support Sessions
      • Run Procedures From A Support Sessions
      • Use RMM Tools
        • Access Endpoints Through Remote Desktop Connection
        • Manage Autoruns
        • System Cleaner
        • Power Management
        • Manage Internet Browser Add-ons
        • Active Connections Manager
        • Restore A Client System
        • Hardware Monitor Tool
        • Unattended Technical Support
        • Access Command Prompt Window Of Client System
        • Manage Currently Running Processes
        • Obtain System Inventory Information
        • Transfer Files From / To Client System
  • The Jobs Interface
    • Manage Jobs
    • Execute Jobs On Endpoints
  • The Procedures Interface
    • Manage Procedures
    • Run Procedures On Endpoints
  • The Policies Interface
    • Manage Policies
  • Appendix – Issue Codes For Monitors
  • About Comodo Security Solutions

Handle Support Sessions

 

The support sessions interface allows admins to accept support requests from customers through emails or service desk requests. By establishing a support session you can:

  • Take remote desktop control of the client computer
  • Perform actions like cleaning the client's computer, power management, system restore, file transfer, system inventory audit and so on.
A support session can be initiated from the RMM admin console. See 'Initiating a support session from the RMM admin console' for more details.

Initiating a support session from the RMM admin console


If you require to perform a maintenance operation or run procedures you can initiate the session by clicking 'Takeover' from the 'Devices' interface.


To start a support session

  • Open the 'Devices' interface by choosing 'Devices' from the drop-down at the top-left





  • Click 'Take Over' under 'Action' in the row of the device (endpoint) to which the support session is to be started.

A session will be established.


 

Now, the action will have the status 'In_session' that indicates that the session is taken over and will be available in the 'Devices' and the 'Sessions' screens.




The Support Session Interface


Refer to the section 'Support Sessions Interfaces – An Overview' for more details about the interface.

  • To conclude a support session and close the session window, click the 'End' button
Refer to the following sections for more details about:
  • Run a Procedure
  • Using RMM Tools




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