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Comodo One

(Old) RMM - Admin Guide

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Appendix – Issue Codes For Monitors
  • Introduction To Remote Monitoring And Management Module
    • Quick Start Guide
    • System Requirements
  • Install RMM Administrative Console
    • Login To The RMM Administrative Console
  • The RMM Administrative Console
  • The Devices Interface
    • Apply Policies
    • Run Procedures
  • The Sessions Interface
    • Support Sessions Interface – An Overview
    • Handle Support Sessions
      • Run Procedures From A Support Sessions
      • Use RMM Tools
        • Access Endpoints Through Remote Desktop Connection
        • Manage Autoruns
        • System Cleaner
        • Power Management
        • Manage Internet Browser Add-ons
        • Active Connections Manager
        • Restore A Client System
        • Hardware Monitor Tool
        • Unattended Technical Support
        • Access Command Prompt Window Of Client System
        • Manage Currently Running Processes
        • Obtain System Inventory Information
        • Transfer Files From / To Client System
  • The Jobs Interface
    • Manage Jobs
    • Execute Jobs On Endpoints
  • The Procedures Interface
    • Manage Procedures
    • Run Procedures On Endpoints
  • The Policies Interface
    • Manage Policies
  • Appendix – Issue Codes For Monitors
  • About Comodo Security Solutions

Appendix – Issue Codes for Monitors


Issue Codes for Monitors, Description and Recommended Procedures

Monitor

Issue Code & Name

Description

Advice

Procedure (if any)

RAM Monitor

9040 - Client computer is running out of RAM memory!

The RAM threshold has been reached

Check the list of running programs / services to see which is using more RAM, maybe there is a memory leak

Stop that program / service

Traffic Monitor

9038 - Network traffic exceeded the threshold value

The traffic limit imposed by the policy has been exceeded

Check the list of running programs / services to see which is using more bandwidth

Stop that program / service

Disk Health Monitor

9037 - Disk error detected!

A disk error was detected during check operation

Make sure the disk isn’t damage and backup the data before it fails completely

Scan and attempt to fix the disk errors

File Size Monitor

9029 - File size exceeds the limit allowed

The selected file has exceeded the size imposed by the policy

Check for reasons why the file size is exceeding in application logs and in system events

None

Folder Size Monitor

9030 - Folder size exceeds the limit allowed

The selected folder has exceeded the size imposed by the policy

Check for reasons why the folder size is exceeding in application logs and in system events

None

Ping Monitor

9035 - Device is not running

The specified device is offline or it could not be reached

Check if the device is ON and if the connection is ok

You can try to reboot the device

TCP Service Monitor

9034 - TCP service is running!

The specified TCP service is running

Check why the service started running

Stop that service

Hacker Monitor

9033 - Too many failed login attempts!

The limit of failed login attempts has been reached

Check if someone is trying to brute-force access into the system

You can disable the brute-forced account

CPU Monitor

9026 - High CPU Load

The CPU on the endpoint has been running at greater capacity and time than the entered values

High CPU levels for prolonged periods could indicate the need for a hardware upgrade or that too many processes are running concurrently.

If the service desk ticket is generated repeatedly on the same endpoints then investigation may be required.


None

Free Disk Space Monitor

9032 - PC is running out of free disk space

The disk quota specified by the policy was exceeded

Check for reasons why the disk space was exceeded

Cleanup the disk space (temporary files, cookies, etc...)

Process Monitor

9027 - Process not running

The selected process was not in the list of running processes.

Check the logs and system events to see why the process stopped

Start the process again

Services Monitor

9028 - Service not running

The selected service was not in the list of running services.

Check the logs and system events to see why the service stopped

Start the service again

Drive Space Monitor

9045 - OS drive is running out of free disk space


The operating system drive is running out of space

Check the logs, temporary files and user installed apps to see which one consumes more space

Clean unnecessary files


Drive Space Change Monitor

9046 - Drive space is consumed at a rapid rate

The drive space is being consumed with a rate higher than the selected threshold

Check the logs, temporary files and user installed apps to see which one consumes more space

You can get a bigger hard drive or you can reconfigure / uninstall that app

Web Monitor

9048 - Web page is up

Web page contains the specified data

Please check the machine to see why the web service is started. The service was supposed to be stopped.

None

Event Monitor

9031 - Windows Event Triggered

An event was triggered in windows events which matches the policy parameters

Please check the windows events log for details

None


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