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SOCaaP

SOCaaP

Version 2.2

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SOCaaP XDR > Administration > Manage Users
  • Introduction
    • Logging-in To The SOCaaP Console
  • Dashboard Overview
    • Summary
    • Alerts,Incidents And Website Vulnerabilities
    • Customer Health
  • SOCaaP Alerts/Escalations
    • Log-in To The Admin Console
    • The Home Screen
    • Service Summary
    • Incidents Overview
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      • Threat Summary
    • Log Collection Summary
    • Threat Communication Graph
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    • Integrate Your Office 365 Account With SOCaaP
  • SOCaaP XDR
    • Log-in To The Admin Console
    • The Main Interface
    • Eveny Query
      • Configure Event Queries
    • Report Generation
    • Administration
      • Event Collection
      • Phantom Settings
      • Manage Users
    • Appendix 1 – Field Groups And Event Items Description
    • Appendix 2 –SOCaaP Supported Logs
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        • View CDN Metrics
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  • Sensor Installation
    • Requirements
    • (Option 1) Create Installation Media
    • (Option 2) Deploy Virtual Machine Environment
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      • Configure Memory Size
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      • Configure Size Of Virtual Hard Disk
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      • Select VM Startup Disk
    • Sensor Installation Steps
    • Sensor Configuration Steps
      • Login To The Web Portal
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      • Configure Network
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  • Frequently Asked Questions
  • About Xcitium Security Solutions

Manage Users

 

    • Users are assigned to customers to address incidents and malicious events on customer networks.
        • Users can only access the dashboards, events and incidents related to the customers assigned to them.
        • 'Correlated Incidents' belonging to a customer are auto-routed to the user assigned to the customer. See 'Manage Incidents' for more details.
          • Add users (Staff) from your xcitium MSP account.
          The following sections explain more about:
          • Adding users
          • Edit user details
          • Remove users

          Add a user

          • Login to your xcitium MSP account
          • Click 'Management' then 'Staff'



          • Click 'New Staff' at top-left

          Complete the 'New Staff' form:

          • Name – The full name of the user (staff)
          • Email – The email address of the staff member. This also acts as the staff member's username.
          • The account activation email is sent to this email address
          • Staff must click the activation link in the mail then create a password
          • The staff can login to  ITarian after completing the step above.
          • Role – Select appropriate privileges for the staff. Note – Make sure the role has permission to access the SOCaaP application. See help page to know more how to manage roles in ITarian
          • Click 'Save'.

          A confirmation message will appear:



           

          Once the user has validated his / her account from the activation email, he / she can login to their  ITarian account.

          • To access SOCaaP, click 'Applications' then 'SOCaaP'.


          To edit the details of a user

          • Login to your ITarian MSP account
          • Click 'Management' > 'Staff'
          • Select the user and click 'Edit' at the top-left



          • Update staff details as required and click 'Save'. Please note the email address field cannot be edited.
          • Click 'OK' in the confirmation dialog.

          To remove a user

          • Login to your  ITarian MSP account
          • Click 'Management' > 'Staff'
          • Select the user and click 'Delete' at the top-left




          • Click 'Delete'




          • Click' OK' in the confirmation dialog.
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