Activating Your Guarantee Coverage
The Comodo Guarantee is available to customers of CIS Pro and CIS Complete versions. Before enabling guarantee coverage, customers should first have activated their license. Full details on activating the license can be found in Activating Your License section.
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Please note that if you wish to use and activate the Comodo guarantee then you must have installed Comodo Internet Security (both Antivirus and Firewall components) and Comodo GeekBuddy. You must also have run and passed a Comodo Antivirus scan using the latest signature database. Please see the End User License Agreement (EULA) for full details.
Limits: The guarantee is limited to the lesser of:
- The actual cost of the computer,
- An aggregate total of $500 for all claims paid under a single license key, and
- The actual cost of a Comodo specified and authorized third party provider to repair the computer to an operating condition ('Guarantee Limit').
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The guarantee is limited to repairing the computer over the Internet to an operational state and excludes all claims for lost or expected profits, lost or corrupted data, lost or deleted work, or lost or damaged personal files. Comodo does not guarantee against the loss of any file or information. The guarantee is void if you breached this agreement, failed to follow the procedures described in this Section 3 of the EULAor failed to pay any fees applicable to your use of the Software.
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Full Terms and Conditions on the Comodo Guarantee Coverage can be read in Section 3 of CIS EULA (Step 2 of the Installation process for CIS Pro and Step 1 for CIS Complete).
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Important Note:Before activating the guarantee, it is essential to run a full computer AV scan with the latest version of the Comodo Virus database in order to ensure that your system is eligible for the Guarantee coverage. Make sure that the virus database of your CIS installation has been updated to the latest one. The update status is indicated next to 'Last Update' in the 'Virus Defense' box of the CIS main interface and with a green tick mark and the text 'All Systems are active and running' in the lower left corner of the main interface. If your virus database is not up-to-date, click the link next to 'Last Update' in the 'Virus Defense' box to update to the latest version. Then run a full computer scan from the Antivirus Tasks interface of the CIS. For more details on running an Antivirus Scan Click here. |
Step 1: To activate your guarantee coverage, click 'Not Activated' beside 'Warranty' in the home screen.
The Warranty Activation Wizard will start.
The Warranty Activation screen displays the minimum requirements to be met for the activation of warranty and the default storage location of the product logs.
- Product Settings – Displays the settings required for the individual Antivirus, Firewall and Defense+ for the activation of warranty. These will be set by default. If you have changed these settings prior to the activation you will need to set them as stated in this area to proceed with the warranty activation.
- Product Logs – Displays the path in which the log files of CIS will be stored
- Scan - A full system scan to remove all known viruses is a mandatory requirement if your computer is to be eligible for guarantee coverage.
- If you have already ran a Full Scan and removed the infection (and your system is clean), then clicking 'Next' proceeds to step 2.
- If you haven't run a Full Scan already, clicking 'Next' will initiate a Full Scan. Refer to the section Run a Full Computer Scan for more details on scanning your full computer and cleaning the infected files. All the infections and threats identified during the scan should be cleaned for your computer to be qualify for the warranty. At the end of scanning and cleaning process, the wizard moves to step 2.
Step 2: The Guarantee Activation Wizard will start again.
- Click 'Next'. The warranty will be activated...
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Note: You must be connected to Internet for activating your warranty. |
... and on completion, the 'successfully activated' screen will be displayed.
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Click 'Continue' to complete the activation wizard
Successfully activating your Guarantee will change the information displayed beside 'Warranty:' in the Home screen.
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Note: Please ensure that you are connected to Internet during warranty activation. The activation wizard will check Comodo servers to validate your CIS Complete license key in order to activate the warranty. If you are not connected to Internet at the time of warranty activation, the wizard will not continue and a 'Activation Failed' dialog will appear. Check your Internet connection and try again.
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