Quarantine Logs
- Click 'Quarantine & Archive' then 'Quarantine Logs'
- A log is created every time a mail is placed in quarantine. These logs can be viewed in the 'Quarantine Logs'.
- You can set how long logs are kept in the 'Quarantine & Archive General Settings' area.
- The interface allows you to take actions such as delete, mark as 'not spam', resend the message to the intended recipient and more.
|
Quarantine Logs – Table of Column Descriptions |
|
|---|---|
|
Column Header |
Description |
|
Icon |
Status of action for the mail applied by SEG after the filtering process. Placing your mouse cursor over an icon will show a description of the action.
|
|
Subject |
The content in the 'Subject' line of the mails. |
|
Result |
The verdict on a email after filtering process. For example, 'CSPAM' means Secure Email Gateway found the mail was 'Certainly Spam'. |
|
Received |
Date and time of email was received by Secure Email Gateway. |
|
Sender |
Email address information of the originator. |
|
Recipient(s) |
Email address information of the receiver. |
|
IP |
The network address of the system from where the mail was sent. |
|
Details |
Reason why a mail is quarantined and spam score if it is marked as spam. |
- Relayed: Indicates the mail has successfully passed the filtering process and user verified. 
- Rejected: Indicates the mail was rejected by SEG and a reject message was sent to the sender's mail server.
- Discarded: Indicates the mail is quarantined.At the top and bottom of the screen, you have the option to set the number of records to be displayed per page and take desired actions such as delete, mark as not spam and so on.
Configure the number of records to be displayed per page
- Click the 'Records per page' drop-down
- Select the number of records per page to be displayed from the options.
- Click the 'First', 'Previous', 'Next' and 'Last' buttons to navigate to the respective pages.
Take actions on log entries
- Click the 'Actions' drop-down.
- Select the desired action from the drop-down and click 'Do'
Log Details
- Clicking anywhere on the row of a log record will display the details of the quarantined mail log.
The details screen allows you to mark the mail log as 'Spam' or 'Not spam' depending the mail category. You can also add the sender, sending domain and IP to blacklist or whitelist, forward, resend and resend as attachment.
- To mark an email as 'Spam' or 'Not spam', click the relevant button at the bottom of the screen.
The changes will be saved and mails from the sender will be applied the new settings by Secure Email Gateway.
-
To forward the mail, click 'Forward', enter the mail ID in the 'Email Forward' dialog and click 'Send'.
- Click 'Resend' to send the mail again.
- Click 'Resend as attachment' to send the mail as an attachment.
- To save the log record to your computer, click the 'Download' link and save the mail record.
- To add the sender or domain to blacklist/whitelist, click the drop-down in the 'Sender' row.
- Select the category from the options that you
want to add the email and click the
button beside it.
- Enter the reason for changing the category and click 'Save'.
The changes will be saved and mails from the sender will be applied the new settings by Secure Email Gateway.
- To add the originating IP to blacklist/whitelist, click the drop-down in the 'IP' row.
- Select the category from the options that you
want to add the IP and click the button beside it.
- Enter the reason for changing the category and click 'Save'.
The changes will be saved and mails from the IP will be applied the new settings by Secure Email Gateway.
You can view
the previous or next record by click the 
buttons at the top of a
details screen.
Search Options
You can search for a particular record or records in the quarantine log by using simple or advanced search feature.
The simple search options allows you to search for a particular record or records based on 'Subject', 'Sender', 'Recipients' and / or 'IP' details only.
- To search for records based on the entries under 'Subject', 'Sender', 'Recipients' and / or 'IP' columns, enter the text or number fully or partially in the field and click 'Search'.
- To search for records based on the entries under a particular column
or columns, select the respective check boxes, enter the text or
number fully or partially in the field and click the the 'Search'
button. For example, if you want to search for a particular record
for sender and recipients, select the 'Sender' and 'Recipients'
check boxes, enter the text fully or partially in the field and
click 'Search'.
The 'Advanced Search' option allows
you a more granular search by including rules and filters.
- Click the 'Advanced Search' link at the top of the screen.
The 'Advanced Search' option will be displayed.
The first drop-down contains the
column headers that can be selected for an advanced search.
The second column contains the
condition for a search, which depends on the item selected in the
first column and text/number entered or options selected in the third
column.
The third column allows you to enter the text/number or select from the options depending on the selection in the first column. For example, choosing 'Subject', 'From Address' or 'Remote IP' allows you to enter the text in the third column.
If you select 'Action' or 'Result'
in the first column, then further options can be selected from the
third column.
If you select 'Received' in the
first column, then you can enter a date or select from the calendar.
You can add more filters by
clicking 
for narrowing down your search.
You
can remove a filter by clicking the 
button beside it.
You can create a filter rule by selecting 'AND' or 'OR' option beside each of the added filter.
- Click 'Clear' to remove the advanced search rules.
- Click 'Search' to start the search per the filter rule.
The items will be searched for in the ascending order and results displayed.
- To remove the advanced search field, click the 'Advanced search' link again.
- To
view the results of the last month, click the 'Last Month' radio
button.
