Reports
- Click 'Reports' on the menu bar
- The 'Reports' interface lets you generate and view reports on:
- Service desk tickets
- Managed devices
- Statistics of malware identified on managed devices
- Statistics of files discovered on managed devices
- Files submitted to Valkyrie for analysis and their verdicts
- You can generate a report on demand, or schedule automatic report creation at set intervals
Open the reports interface
- Click 'Reports' on the menu bar
The interface has two tabs:
- On Demand Reports - Manually generated reports
- Scheduled Reports - These reports are automatically generated at intervals you choose.
Reports List - Column Descriptions |
|
---|---|
Column Header |
Description |
Report Name |
Label of the report. You specify the report name when you create the report. |
Report Type |
Module which the report concerns. For example, 'Executive Ticket Summary Report', 'Executive Managed Devices Report' and 'Executive File Statistics Report' |
Date Range / Period |
Time period covered by the report. |
Schedule |
Report frequency. Applies to scheduled reports only. |
Status |
The current stage of the report. On-demand reports my have the following statuses:
For scheduled reports, the possible values are:
You can activate or deactivate a schedule using the options at the top. See View and manage report schedules for more details. |
Creation Date |
Date and time at which the report was generated. |
- You can navigate to different pages by clicking 'Next', 'Prev' or the page number at the bottom.
- Click any column header to sort reports based on the column label
- To search for a specific report, enter the name of the report in the search field and click the magnifying glass icon.
The following sections explain how to:
You can instantly generate reports for a specific period, or create a schedule to generate reports periodically. The reports that can be generated are:
- Executive Managed Devices Report
- Executive Windows Antivirus Report
- Executive Ticket Summary Report
- Executive File Statistics Report
- Executive Valkyrie Report
Generate a report or report schedule
- Click 'Reports' on the menu bar
- Click 'New Report' on the top
- Choose
the report type from the options.
The 'Create New Report' dialog appears for the selected report type:
- Report Name - Enter a descriptive name for the report.
- Date Range - Click inside the field to choose the time period to be covered by the report.
- Click 'Custom Range' to choose specific start and end dates:
- Click 'Apply' to enter your date range
- Company - Organization whose devices/ files/ tickets are covered by the report
- MSP customers - Select the target company from the drop-down
- Enterprise customers - Cannot change the target company
- Email this report to – Enter the addresses of any admins that you want to receive the report. You can add multiple email addresses in the field. Press 'Enter' button after each address.
- Set Schedule - Select the frequency at which the report should be generated. Please note, the 'Set Schedule' feature is not available for custom date range.
The available options are:
- Once - A one-off report. There will be a slight delay while the report is generated. The report will appear in the list when it is ready.
- Daily - The report will be generated every day.
- Weekly - The report will be generated every week on the day the report was created.
- Monthly - The report will be generated once per month on the day of the month that the report was created.
- Click 'Save'.
Note: Daily, weekly and monthly reports are generated between 04:00-05:00 AM (UTC). |
- Click 'Reports' on the menu bar
- Click 'On-Demand Reports' to view manually generated reports or 'Scheduled Reports' to view auto-generated reports
- Click on the name of a report to view it.
- The report will open in pdf format. Click the download button to save a copy.
- To remove reports from the list, select them and click 'Delete'
View and Manage Report
Schedules
- Click 'Reports' on the menu bar
- Click the 'Scheduled Reports' tab
- Click a report name to view it as a pdf
- Select reports using the check-boxes on the left to perform the following actions:
- Inactivate Report – Stops the report from being generated at the scheduled times.
- Activate Report – Resume automatic report generation at the scheduled times
- Delete – Removes the schedule from the list.