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Comodo One

Comodo One - Admin Guide

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Manage Admins, Staff And Roles > Admin Privilege Levels
  • Introduction To Comodo One
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  • The Admin Console
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    • Manage Admins And Staff
    • Manage Roles
    • Admin Privilege Levels
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Admin Privilege Levels

 

  • There are three built in roles in C1 - 'Account admin', 'Admin' and 'Technician'.
  • These roles are also available in the C1 modules, 'Service Desk' and 'Endpoint Manager'.
  • The following tables show the privileges of each role in the C1 console and the individual modules.


Comodo One Console

 

Role

Description

Account Admin

Can access all areas of the C1 console and all modules (Endpoint Manager, etc).


Account admins can:

  • Add and manage companies for the account
  • Add and manage admins
  • Add and manage staff who have the technician role
  • Transfer account admin rights to another admin
  • Access all licensed modules
  • Add applications from the 'App Store'
  • View and download tool sets
  • Subscribe for new products and renew licenses for C1 modules
  • Generate reports
  • Schedule reports
  • Manage account settings and licenses
  • View module usage details
  • View module billing details

Admin (MSP/ Enterprise)

MSP / Enterprise admins have the following privileges:
  • Add and manage companies for the account
  • Add and manage admins
  • Add and manage staff who have the technician role
  • View roles
  • View and download tool sets
  • Access all licensed modules
  • Generate reports
  • Schedule report generation

Technician (MSP/Enterprise)

MSP / Enterprise staff members with technician role have the following privileges:

  • Access all licensed applications
  • View, add and edit customers
  • Generate reports
  • Schedule report generation
  • View and download tool sets
  • View staff members

Service Desk


Role

Privileges

Account Admin

  • Access both admin panel and staff panel
  • Open tickets on behalf of users
  • Edit tickets
  • Post a ticket reply
  • Close tickets
  • Assign tickets to staff members
  • Transfer tickets between departments
  • Delete tickets
  • Add/remove emails from banlist via ticket interface
  • Create and manage canned responses and attachments
  • Create and manage knowledgebase categories and FAQs
  • View details of other staff members in allowed departments

Admin (MSP/ Enterprise)

  •   Same privileges as account admin except view stats of other staff members in allowed departments

Technician (MSP/Enterprise)

MSP / Enterprise staff members with technician role have the following privileges:

  • Access the staff panel but not the admin panel
  • Open tickets on behalf of users
  • Edit tickets
  • Post a ticket reply
  • Close tickets
  • Assign tickets to staff members
  • Transfer tickets between departments
  • Delete tickets

 

Endpoint Manager


Role

Privileges

Account Admin

  • Manage devices (full control)
  • Manage users (full control)
  • Manage profiles (full control)
  • Manage procedures
  • Manage LDAP account
  • Manage Google API token
  • Manage antivirus settings
  • Manage Apple Push Notification service certificate
  • Manage Android settings
  • Manage custom variables
  • Manage application repository
  • Manage EAS token
  • Manage email templates
  • Manage Procedures
  • Approve Procedures
  • Access to RBAC (full control)
  • Access to compliance page
  • Access to push statistic page
  • Access to threat report page
  • MS Exchange access management
  • Access right to antivirus (full control)
  • Access to application on devices part (full control)
  • Access to subscription section
  • Access to dashboard part of the system
  • Send reports switcher
  • Allow end user role to login to portal. Send user creation email and reset password email when required.

Admin (MSP/ Enterprise)

Same privileges as account admin.

Technician (MSP/Enterprise)

Same privileges as account admin.


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