Comodo One

• Introduction To Comodo One
• Sign Up For A Comodo One Account
  • Login To Your Account
• The Admin Console
• The Dashboard
• Manage Administrators And Roles
  • Manage Administrators
  • Manage Roles
  • Admin Privilege Levels
• Manage Companies
• Access C1 Modules
• App Store
  • Add Acronis Backup
  • Add Comodo Quote Manager
  • Add CWatch
  • Add / Upgrade IT And Security Manager
  • Add Comodo Dome Secure Web Gateway
  • Add Comodo Customer Relationship Management
  • Add Comodo Dome Data Protection
  • Add Comodo Dome Antispam
  • Add Comodo Dome Antispam - MSP
  • Add Comodo Dome Firewall Virtual Appliance
  • Add Comodo Dome Firewall Central Manager
  • Add CWatch EDR
• Quick Actions
• Tool Set
• Manage Your Account
  • Update Account Details And Customize Reports
  • Comodo License Account Details
  • Set Up Two-Factor Login Authentication
  • Remote Access Support
• Manage Subscriptions, Usage, Billing And Settings
  • Manage Subscriptions
  • View Usage Details
  • View Billing Details
  • Configure Dome Service URL Settings
• Reports
• Notifications
• View Audit Logs
• Configure C1 Settings
• Comodo One Support
• View Release Notes
• Appendix - C1 Products
• About Comodo Security Solutions

Manage Administrators

The 'Staff' screen lets you add staff members and assign them to roles. You can also transfer account admin privileges to another MSP/Enterprise administrator.

To open the 'Staff' screen

• Click 'Management' > 'Staff' in the top navigation:

The 'Staff' interface will open:

Staff List - Table of Column Descriptions
Column Header	Description
Name	The name of the staff member.
Email	The email address of the staff member.
Verified	Staff must confirm their email address by clicking the link in their account activation email. Staff can login to C1 only after verifying their email address.
Role	The type of role assigned to the staff member. Each role-type has different permissions within the C1 interface. The admin that signed up for the account will be automatically assigned the role of 'Account Admin'. This role has all available privileges. Account admins can add staff members and assign any role to them except the 'Account Admin' role. See 'Manage Roles' for more details about default roles and how to create new roles.
Two-Factor Authentication	Whether or not the staff-member has enabled two factor authentication. More details on this are in Set up Two-Factor Login Authentication.

• You can navigate to different pages by clicking 'Next', 'Prev' or the page number at the bottom.

Sorting and Filtering Options:

• Click any column header to sort users in ascending or descending order according to the column label.

• Filter the list or search for specific staff member(s) by entering their name or email address in the search field at top right in part or full.

The interface allows you to:

• Add staff members and assign roles

• Edit the details of a staff member

• Remove a staff member

• Reset Two Factor Authentication for user

To add a staff member and assign a role

• Click the 'New Staff' button in the 'Staff' interface

The 'New Staff' form will be displayed:

• Enter the name of the staff member in the 'Name' field.

• Enter the email address of the staff member. The account verification email will be sent to this address.

• Select a role for the staff member.
  

• See 'Managing Roles' for general help with roles

• See 'Admin Privilege Levels' for a list of the permissions with each built-in role

Note: Staff with 'Admin' privileges can be added only by the Account Administrator.

• Click the 'Save' button.

A confirmation dialog will be displayed. The exact content of the message varies according to the assigned role and whether you have an MSP or enterprise account:

• Click 'OK'

• A verification email will be sent to the email address of the new user.

• After clicking the link in the mail, the user will be asked to set a unique password to log into Comodo One.

• After verification, new staff members will also be added to the Service Desk and ITSM modules with the same role levels. The privileges for ''Admin'' and ''Technician'' roles differ for each module and can be altered to suit organizational requirements.

• The ITSM module also allows you to add 'standalone' staff that can only access ITSM. To clarify, staff members created in C1 can access the ITSM module, whereas staff created in ITSM cannot access C1.
  

Edit the details of a staff member

A staff member with appropriate privileges can edit the names of other staff, assign different roles and transfer account administrator rights to another administrator.

Note: Staff can be edited only after they have validated their email address by clicking the link in the verification email.

To edit the details of a staff member

• Select the staff member then click the 'Edit' button:

The 'Edit Staff' dialog will open.

• Update staff details as required and click 'Save'. Please note the email address field cannot be edited. 

The following confirmation dialog will be displayed:

• Click 'OK'

To transfer account admin rights to a different administrator

Note - only the account administrator can reassign this role to another staff member. The staff member should also be logged in.

• Select the staff member and click the 'Edit' button

• In the 'Edit Staff' dialog, click the 'Role' drop-down and select 'Account Admin Role'

 

• Click 'Save'

A confirmation dialog will be displayed:

• Click 'OK' to confirm

• Click 'OK'.

Account administrator rights will be transferred to the selected staff member and you will be logged out automatically. You can login with the same credentials but will have only administrator privileges.

Remove an administrator or staff member

• Click 'Management' > 'Staff'

• Select the staff member that you want to remove

• Click the 'Delete' button:

A confirmation dialog will appear.

• Click 'Delete' to confirm removal

• Click 'OK'

 

To Reset Two Factor Authentication for a User

• Select the staff member then click the 'Reset Two-Factor Authentication' button:

After the reset, the user will need to complete the two-factor authentication process again in order to access their account. See Set up Two-Factor Login Authentication to find out more about Two-Factor Authentication.