Comodo One

• Introduction To Comodo One
• Sign Up For A Comodo One Account
  • Login To Your Account
• The Admin Console
• The Dashboard
• Manage Admins, Staff And Roles
  • Manage Admins And Staff
  • Manage Roles
  • Admin Privilege Levels
• Manage Companies
• Access C1 Modules
• App Store
  • Add Acronis Backup
  • Add Quote Manager
  • Add CWatch
  • Add / Upgrade Endpoint Manager
  • Add Comodo Dome Secure Web Gateway
  • Add Customer Relationship Management
  • Add Comodo Dome Data Protection
  • Add Comodo Dome Antispam
  • Add Comodo Dome Antispam - MSP
  • Add Comodo Dome Firewall Virtual Appliance
  • Add Comodo Dome Firewall Central Manager
  • Add CWatch EDR
• Quick Actions
• Tool Set
• Manage Your Account
  • Update Account Details And Customize Reports
  • Comodo One License Account Details
  • Set Up Two-Factor Login Authentication
  • Remote Access Support
• Manage Subscriptions, Usage, Billing And Settings
  • Manage Subscriptions
  • View Usage Details
  • View Billing Details
  • Configure Dome Service URL Settings
• Reports
• Notifications
• View Audit Logs
• Configure C1 Settings
• Comodo One Support
• View Release Notes
• Appendix - C1 Products
• About Comodo Security Solutions

Manage Admins and Staff

• Click 'Management' > 'Staff'

The 'Staff' screen lets you add staff members and assign them to roles. You can also transfer account admin privileges to another MSP/Enterprise administrator.

• Click 'Management' > 'Staff' in the top-navigation:

The 'Staff' interface will open:

 

Staff List - Table of Column Descriptions
Column Header	Description
Name	The full name of the staff member.
Email	The email address of the staff member. Staff should use their email address to login to C1.
Verified	Whether the staff member has confirmed their email address. Staff receive an account activation mail after you first create them They must click the link in the mail then set their password to become 'Verified' Staff can login to C1 only after verifying their email address.
Role	A 'role' determines the permissions that a staff member has within the C1 interface. C1 has three built-in roles – 'Admin', 'Account Admin' and 'Technician'. Technician is a good starting role for staff. You cannot edit the built in roles, but you can clone them and edit the clone. The person that signed up for the account is assigned 'Account Admin'. This role has all available privileges. Account admins can add staff and assign them any role except 'Account Admin'. See 'Manage Roles' for more on default roles and creating new roles.
Two-Factor Authentication	Whether or not additional login security is setup for the staff member. More details on this are in Set-up Two-Factor Login Authentication.

• You can navigate to different pages by clicking 'Next', 'Prev' or the page number at the bottom.

Sorting and Filtering Options:

• Click any column header to sort users in ascending or descending order according to the column label.

• Filter the list or search for specific staff member(s) by entering their name or email address in the search field at top right in part or full.

The interface allows you to:

• Add staff members and assign roles

• Edit the details of a staff member

• Remove a staff member

• Reset Two Factor Authentication for user

To add a staff member and assign a role

• Click 'Management' > 'Staff' in the top-navigation

• Click the 'New Staff' button in the 'Staff' interface

The 'New Staff' form will be displayed:

• Name - The full name of the new staff member

• Email - The email address of the staff member. This also acts as the staff member's username.

• The account activation email is sent to this email address.

• Staff must click the activation link in the mail then create a password

• The staff member can login to C1 after completing the steps above.

• Role – Select the privilege level for the staff member.

• See 'Managing Roles' for general help with roles

• See 'Admin Privilege Levels' for a list of the permissions with each built-in role

Note: Staff with 'Admin' privileges can only be created by the account admin.

• Click the 'Save' button.

 

A confirmation message will appear. The content of the message varies according to the role and account type:

• Click 'OK'

• An account activation mail is sent to the new user. An example is shown below:

• Staff should click 'Verify my email' then set a unique password to log into C1.

• After verification, the staff member can login to C1 with their email address and password.

• The new staff member is also added to Service Desk and Endpoint Manager at the same role level.

• Two factor authentication – If enabled, staff will also need to enter a code which is sent to their phone. See Set up Two-Factor Login Authentication for more details.

• Endpoint Manager also lets you add 'standalone' staff who can only access Endpoint Manager. Staff created in C1 can access endpoint manager, but staff created in endpoint manager cannot access C1.

Edit staff details

A staff member with appropriate privileges can edit the names of other staff, assign different roles and transfer account admin rights to another administrator.

Note: Staff can be edited only after they have validated their email address by clicking the link in the verification email.

To edit the details of a staff member

• Click 'Management' > 'Staff'

• Select the staff member then click the 'Edit' button:

The 'Edit Staff' dialog will open.

• Update staff details as required and click 'Save'. Please note the email address field cannot be edited.

A confirmation dialog will appear:

• Click 'OK'

Transfer account admin rights to a different administrator

Note - only the current account admin can perform this task.

• Click 'Management' > 'Staff'

• Select the admin to whom you want to transfer rights and click the 'Edit' button

• Click the 'Role' drop-down and select 'Account Admin':

•  Click 'Save'

 

• Click 'OK' in the confirmation dialog:

 

• Account admin rights are transferred immediately. You will be logged out and redirected to the login page:

• Click 'OK'.

 

• You can still login with the same credentials but will have only regular admin privileges.

Remove an administrator or staff member

Note - deleted staff will also be removed from Service Desk and Endpoint Manager, even if they have different roles in each.

• Click 'Management' > 'Staff'

• Select the staff member that you want to remove

• Click the 'Delete' button:

A confirmation dialog will appear.

• Click 'Delete' to confirm removal

• Click OK in the confirmation dialog:
  

 

Reset Two Factor Authentication for a User

• Select the staff member then click the 'Reset Two-Factor Authentication' button:

After the reset, the user will need to complete the two-factor authentication process again in order to access their account. See Set up Two-Factor Login Authentication to find out more about Two-Factor Authentication.