Comodo One

• Introduction To Comodo One
• Sign Up For A Comodo One Account
  • Login To Your Account
• The Admin Console
• The Dashboard
• Manage Admins, Staff And Roles
  • Manage Admins And Staff
  • Manage Roles
  • Admin Privilege Levels
• Manage Companies
• Manage Partners
• Access C1 Modules
• App Store
  • Add Acronis Backup
  • Add Quote Manager
  • Add CWatch
  • Upgrade Endpoint Manager
  • Add Comodo Secure Web Gateway
  • Upgrade Secure Internet Gateway
  • Add Customer Relationship Management
  • Add Comodo Data Loss Prevention
  • Add Comodo Secure Email Gateway Enterprise
  • Add Comodo Secure Email Gateway - MSP
  • Add Comodo Dome Firewall Virtual Appliance
  • Add Comodo Dome Firewall Central Manager
  • Add CWatch EDR
  • Add Service Desk
  • Add MDR
• Quick Actions
• Tool Set
• Manage Your Account
  • Update Your Account Details And Customize Reports
  • Comodo One License Account Details
  • Account Security Settings
  • Remote Access Support
• Manage Subscriptions, Usage, Billing And Settings
  • Manage Subscriptions
  • View Usage Details
  • View Billing Details
  • Configure App Settings And Service URL
• Reports
• Notifications
• View Audit Logs
• Configure C1 Settings
• Comodo One Support
• View Release Notes
• Appendix 1 - C1 Versions
• Appendix 2 - Charging For Managed Devices
• About Comodo Security Solutions

Manage Roles

• Click 'Management' > 'Roles'.

Roles are assigned to staff members and determine their C1 access privileges.

• C1 ships with three built-in roles that cannot be edited or deleted - 'Account Admin', 'Admin' and 'Technician'.

• You can create custom roles by cloning the 'Admin' or 'Technician' roles then modifying their privileges. You cannot clone the account admin role.

• All built-in and custom roles are available for selection when creating or editing staff
  

• See Manage Admins and Staff for help to create staff.

• See Admin Privilege Levels for info about the permissions that come with each role.

Manage roles in C1

• Click 'Management' > 'Roles'

The management interface lists all roles that have been created, and the number of users under each role:

Role - Label of the role. A role is a set of permissions and privileges within C1.

Definition - A short description of the role. Built-in roles are prefixed with 'MSP' or 'Enterprise' depending on your account type.

Members - The number of staff assigned to the role. Click the number to view all staff with the role.

See the following for more help:

• Create a custom role

• Edit a role

• Remove a role

Create a custom role

You can create a custom role by cloning an existing role then modifying the privileges as required. You cannot clone the 'Account Admin' role.

• Click 'Management' > 'Roles'

• Select the role that you want to use as a template then click 'Clone':

Create a new name/description for the role, and choose its permissions as required:

The following list briefly explains the permissions:

• Dashboard - View the C1 dashboard and customize dashboard panes.

• Licensed Applications - Specify which C1 modules the role can access. These are the applications you see when you click the 'Applications' menu item in C1. Example apps include Service Desk and Endpoint Manager.

• Reports - Controls access and permissions for the 'Reports' menu (‘Dashboard’ > ‘Reports’).

• Staff Management – Ability to manage staff and roles.

• Staff - ‘Management’ > ‘Staff’. Staff you create here will become available in C1 modules such as Service Desk and CRM. For example, a staff member in Service Desk is usually a member of your support team, working on customer tickets. In CRM, a staff member is usually a sales operative to whom you assign leads and opportunities.

• Role - ‘Management’ > ‘Roles’. Roles determine the permissions granted to a staff member.

• Tools - Whether users can access the 'Tools' menu in the Comodo One console. ‘Tools' are software utilities such as 'Unknown File Hunter' and 'Comodo Cleaning Essentials'.

• Customer - View and manage existing customers, add new customers. You can view this interface at ‘Management’ > ‘Customers’. This setting applies to MSP accounts only.

• Notifications - Specify whether role members receive in-app messages/alerts in the C1 console.

• Management – Governs access to the following areas:

• ‘Management’ > ‘Account’

• ‘Management’ > ‘Applications’

• ‘Management’ > ‘Audit Logs’

• Partner Actions - Control whether the user can view and click the 'Partners' button in the Comodo One console. This allows role members to access the Comodo partner portal, and become a C1 reseller. Resellers get C1 products at discounted prices.

• Click 'Save' at the top, or 'Save Changes' at the bottom to create your role.

Edit a custom role

You cannot edit the built-in roles ('Admin', 'Technician', 'Account Admin'). You can only edit custom roles, or cloned roles, that you have created.

• Click 'Management' > 'Roles'

• Select the role that you want to update and click 'Edit':

• Modify the name, description and access rights for the role as required. See the previous section if you need more help with the permissions themselves

• Click 'Save' or 'Save Changes' when done

• The changes will take effect on users from their next login

Delete a custom role

• Click Management' > 'Roles'

• Select the role that you want to remove and click 'Delete':

• Click 'Delete' in the confirmation dialog