Comodo Internet Security

• Introduction To Comodo Internet Security
  • Special Features
  • System Requirements
  • Installation
    • CIS Premium Installation
    • CIS Pro-Installation And Activation
    • CIS Complete-Installation And Activation
      • Installing Comodo Internet Security 2012 Complete
      • Activating Online Backup, TrustConnect And Guarantee
      • Installing Comodo Backup
      • Installing Comodo TrustConnect
    • Activating Pro/ Complete Services After Installation
      • Activating Your License
      • Activating Your Guarantee Coverage
      • Renewal Of Your License
  • Starting Comodo Internet Security
  • Comodo Internet Security - Overview Of Summary Screens
    • Comodo Internet Security – Summary
    • Comodo Antivirus – Summary
    • Comodo Firewall – Summary
  • Comodo Internet Security - Navigation
  • Understanding Alerts
• Antivirus Tasks-Introduction
  • Run A Scan
  • Update Virus Database
  • Quarantined Items
  • View Antivirus Events
  • Submit Files To Comodo For Analysis
  • Scheduled Scans
  • Scan Profiles
  • Scanner Settings
    • Real Time Scanning
    • Manual Scanning
    • Scheduled Scanning
    • Exclusions
• Firewall Tasks-Introduction
  • View Firewall Events
  • Define A New Trusted Application
  • Define A New Blocked Application
  • Network Security Policy
    • General Navigation
    • Application Rules
    • Global Rules
    • Predefined Policies
    • Network Zones
    • Blocked Zones
    • Port Sets
  • View Active Connections
  • Stealth Ports Wizard
  • Firewall Behavior Settings
    • General Settings
    • Alert Settings
    • Advanced Settings
• Defense+ Tasks - Introduction
  • View Defense+ Events
  • Trusted Files
  • Unrecognized Files
    • Unrecognized Files
    • Submitted Files
  • Computer Security Policy
    • Defense+ Rules
    • Predefined Policies
    • Always Sandbox
    • Blocked Files
    • Protected Files And Folders
    • Protected Registry Keys
    • Protected COM Interfaces
    • Trusted Software Vendors
  • The Sandbox - An Introduction
    • Unknown Files - The Sand-boxing And Scanning Processes
  • View Active Process List
  • Run A Program In The Sandbox
  • Defense+ Settings
    • General Settings
    • Execution Control Settings
    • Sandbox Settings
    • Monitoring Settings
• More Options-Introduction
  • Preferences
    • General Settings
    • Parental Control Settings
    • Appearance
    • Log Settings
    • Connection Settings
    • Update Settings
  • Manage My Configurations
    • Comodo Preset Configurations
    • Importing/Exporting And Managing Personal Configurations
  • Diagnostics
  • Check For Updates
  • Manage This Endpoint
  • Browse Support Forums
  • Help
  • About
• Comodo GeekBuddy
  • Overview Of Services
  • Launching The Client And Using The Service
  • Accepting Remote Desktop Requests
  • Registration
  • Activation Of Service
  • Uninstalling Comodo GeekBuddy
• TrustConnect Overview
  • Microsoft Windows - Configuration And Connection
  • Mac OS X - Configuration And Connection
  • Linux / OpenVPN - Configuration And Connection
  • Apple IPhone / IPod Touch - Configuration And Connection
  • TrustConnect FAQ
• Comodo Dragon
• Appendix 1 CIS - How To... Tutorials
  • Setting Up Security Levels Easily
  • Setting Up The Firewall For Maximum Security And Usability
  • Blocking Internet Access While Allowing Local Area Network (LAN) Access
  • Setting Up Defense+ For Maximum Security And Usability
  • How To Password Protect Your CIS Settings
  • How To Reset Forgotten Password (Advanced)
  • Running An Instant Antivirus Scan On Selected Items
  • Creating An Antivirus Scanning Schedule
  • Running An Untrusted Program Inside Sandbox
  • Restoring Incorrectly Quarantined Item(s)
  • Submitting Quarantined Items To Comodo For Analysis
  • Enabling File Sharing Applications Like BitTorrent And Emule
  • Blocking Any Downloads Of A Specific File Type
  • Disabling Defense+ And Sandboxing For Specific Files Selectively
  • Switching Between Complete CIS Suite And Individual Components (just AV Or FW)
  • Switch Off Automatic Antivirus And Software Updates
  • Suppressing CIS Alerts Temporarily While Playing Games
• Appendix 2 Comodo Secure DNS Service
  • Router - Manually Enabling Or Disabling Comodo Secure DNS Service
  • Windows XP - Manually Enabling Or Disabling Comodo Secure DNS Service
  • Windows 7 / Vista - Manually Enabling Or Disabling Comodo Secure DNS Service
• Appendix 3 CIS Versions
• About Comodo Security Solutions

Accepting Remote Desktop Requests

In order to solve certain problems, the support technician may need to connect to your computer via remote desktop connection. This will allow them to directly perform the required services while you watch. Remote desktop control can only go ahead if you grant permission for this to happen. Our technicians will always request your permission via the chat window as shown below:

• Click the 'Accept' link to enable the technician to connect to your computer. The technician will take control over your computer through remote desktop connection and start fixing your problems or performing the service that you requested. The technician may also ask your permission to make other changes to your machine. Such changes might include installing programs, creating system restore points or deleting unnecessary or malicious files.
  
  

On completion of his/her work, the technician will disconnect from your computer, inform you that the requested tasks have been completed and ask whether you would like help with anything else.

Congratulations, you just finished your first GeekBuddy support session. We hope you enjoy using your trouble-free computer.

Comodo Internet Security User Guide | © 2012 Comodo Security Solutions Inc. | All rights reserved