Comodo Internet Security

• Introduction To Comodo Internet Security
  • Special Features
  • System Requirements
  • Installation
    • CIS Premium Installation
    • CIS Pro-Installation And Activation
    • CIS Complete-Installation And Activation
      • Installing Comodo Internet Security 2012 Complete
      • Activating Online Backup, TrustConnect And Guarantee
      • Installing Comodo Backup
      • Installing Comodo TrustConnect
    • Activating Pro/ Complete Services After Installation
      • Activating Your License
      • Activating Your Guarantee Coverage
      • Renewal Of Your License
  • Starting Comodo Internet Security
  • Comodo Internet Security - Overview Of Summary Screens
    • Comodo Internet Security – Summary
    • Comodo Antivirus – Summary
    • Comodo Firewall – Summary
  • Comodo Internet Security - Navigation
  • Understanding Alerts
• Antivirus Tasks-Introduction
  • Run A Scan
  • Update Virus Database
  • Quarantined Items
  • View Antivirus Events
  • Submit Files To Comodo For Analysis
  • Scheduled Scans
  • Scan Profiles
  • Scanner Settings
    • Real Time Scanning
    • Manual Scanning
    • Scheduled Scanning
    • Exclusions
• Firewall Tasks-Introduction
  • View Firewall Events
  • Define A New Trusted Application
  • Define A New Blocked Application
  • Network Security Policy
    • General Navigation
    • Application Rules
    • Global Rules
    • Predefined Policies
    • Network Zones
    • Blocked Zones
    • Port Sets
  • View Active Connections
  • Stealth Ports Wizard
  • Firewall Behavior Settings
    • General Settings
    • Alert Settings
    • Advanced Settings
• Defense+ Tasks - Introduction
  • View Defense+ Events
  • Trusted Files
  • Unrecognized Files
    • Unrecognized Files
    • Submitted Files
  • Computer Security Policy
    • Defense+ Rules
    • Predefined Policies
    • Always Sandbox
    • Blocked Files
    • Protected Files And Folders
    • Protected Registry Keys
    • Protected COM Interfaces
    • Trusted Software Vendors
  • The Sandbox - An Introduction
    • Unknown Files - The Sand-boxing And Scanning Processes
  • View Active Process List
  • Run A Program In The Sandbox
  • Defense+ Settings
    • General Settings
    • Execution Control Settings
    • Sandbox Settings
    • Monitoring Settings
• More Options-Introduction
  • Preferences
    • General Settings
    • Parental Control Settings
    • Appearance
    • Log Settings
    • Connection Settings
    • Update Settings
  • Manage My Configurations
    • Comodo Preset Configurations
    • Importing/Exporting And Managing Personal Configurations
  • Diagnostics
  • Check For Updates
  • Manage This Endpoint
  • Browse Support Forums
  • Help
  • About
• Comodo GeekBuddy
  • Overview Of Services
  • Launching The Client And Using The Service
  • Accepting Remote Desktop Requests
  • Registration
  • Activation Of Service
  • Uninstalling Comodo GeekBuddy
• TrustConnect Overview
  • Microsoft Windows - Configuration And Connection
  • Mac OS X - Configuration And Connection
  • Linux / OpenVPN - Configuration And Connection
  • Apple IPhone / IPod Touch - Configuration And Connection
  • TrustConnect FAQ
• Comodo Dragon
• Appendix 1 CIS - How To... Tutorials
  • Setting Up Security Levels Easily
  • Setting Up The Firewall For Maximum Security And Usability
  • Blocking Internet Access While Allowing Local Area Network (LAN) Access
  • Setting Up Defense+ For Maximum Security And Usability
  • How To Password Protect Your CIS Settings
  • How To Reset Forgotten Password (Advanced)
  • Running An Instant Antivirus Scan On Selected Items
  • Creating An Antivirus Scanning Schedule
  • Running An Untrusted Program Inside Sandbox
  • Restoring Incorrectly Quarantined Item(s)
  • Submitting Quarantined Items To Comodo For Analysis
  • Enabling File Sharing Applications Like BitTorrent And Emule
  • Blocking Any Downloads Of A Specific File Type
  • Disabling Defense+ And Sandboxing For Specific Files Selectively
  • Switching Between Complete CIS Suite And Individual Components (just AV Or FW)
  • Switch Off Automatic Antivirus And Software Updates
  • Suppressing CIS Alerts Temporarily While Playing Games
• Appendix 2 Comodo Secure DNS Service
  • Router - Manually Enabling Or Disabling Comodo Secure DNS Service
  • Windows XP - Manually Enabling Or Disabling Comodo Secure DNS Service
  • Windows 7 / Vista - Manually Enabling Or Disabling Comodo Secure DNS Service
• Appendix 3 CIS Versions
• About Comodo Security Solutions

Launching the Client and Using the Service

 

The GeekBuddy client required for the services is installed in your system automatically along with CIS Pro and Complete. For CIS Premium, it is installed automatically if you have selected the option Install Comodo GeekBuddy in Step 4 during installation. You can start the client and start a live chat session with a GeekBuddy expert using any one of the following methods:

• Double click the GeekBuddy desktop icon 
  
  

• Click the GeekBuddy system tray icon 
  
  

• Launch the GeekBuddy client directly from the Windows Start Menu – Click Start > All Programs > Comodo > Comodo GeekBuddy > Comodo GeekBuddy

• Launch a chat with a qualified computer support technician by clicking  the button.

 

• You can also start the client by clicking the CHAT NOW button at the bottom left corner of the CIS interface at any time.

The GeekBuddy welcome dialog will be displayed:

 

 

Register - Click the 'Register' link from the Registration screen. You will be taken to the GeekBuddy sign up page. After you complete the sign up steps, your license key will be sent to you by email. Once you have registered, you have to activate your services. Click here for more details.

 

Activate your service - Start the GeekBuddy client and click 'Activate your service' from the welcome screen. Click here for more details.

Proceed to chat now - The easiest and fastest way to start chatting with an expert technician is by clicking the 'Proceed to chat now' link. Within seconds, a Comodo support technician will respond in a chat window and ask you to describe the problem.

Note for CIS Premium users: To use the GeekBuddy service on a continuous basis, you have to purchase the product at http://www.geekbuddy.com/, register and activate your account.

• Start chatting! Use the chat window to explain any problems you are having with your computer, or to request any of the GeekBuddy services. For your first chat, why not ask the technician to configure Comodo Internet Security (CIS), run a full antivirus check, then optimize your computer for security and performance.
  

• The technician may request for a remote desktop access of your computer. You need to accept the remote desktop access request to enable the technician to solve your problems.

• Occasionally, you will see friendly messages from GeekBuddy which offer to perform useful services such as improving the performance of your computer:

 



Clicking 'Yes' to these messages will connect you straight to a GeekBuddy operative as if you had clicked 'Proceed to chat now'. Comodo proactively offer these reminders to ensure our customers get the maximum value out of the services we offer.

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Comodo Internet Security User Guide | © 2012 Comodo Security Solutions Inc. | All rights reserved