Comodo Help
Find the desired product help
Xcitium Enterprise

Xcitium Enterprise

Comodo Client Security for Windows 12.15

English

Print Help Download Help
Appendix 1 - CCS How To... Tutorials > Restore Incorrectly Quarantined Items
  • Introduction To Comodo Client Security
    • Special Features
    • System Requirements
    • Install Comodo Client Security
    • Start Comodo Client Security
    • The Main Interface
      • The Home Screen
      • The Tasks Interface
      • The Widget
      • The System Tray Icon
    • Understand Security Alerts
    • Password Protection
  • General Tasks - Introduction
    • Scan And Clean Your Computer
      • Run A Quick Scan
      • Run A Full Computer Scan
      • Run A Rating Scan
      • Run A Custom Scan
        • Scan A Folder
        • Scan A File
        • Create, Schedule And Run A Custom Scan
      • Automatically Scan Unrecognized And Quarantined Files
    • Instantly Scan Files And Folders
    • Process Infected Files
    • Manage Virus Database Updates
    • Manage Blocked Autoruns
    • Manage Quarantined Items
  • Firewall Tasks - Introduction
    • Configure Internet Access Rights For Applications
    • Stealth Your Computer Ports
    • Manage Network Connections
    • Stop All Network Activities
    • View Active Internet Connections
  • Containment Tasks - Introduction
    • Run An Application In The Container
    • Reset The Container
    • Identify And Kill Unsafe Running Processes
    • Open Shared Space
    • The Virtual Desktop
      • Start The Virtual Desktop
      • The Main Interface
      • Run Browsers Inside The Virtual Desktop
      • Open Files And Run Applications Inside The Virtual Desktop
      • Pause And Resume The Virtual Desktop
      • Close The Virtual Desktop
    • Containment Statistics Analyzer
  • DLP Tasks - Introduction
  • Advanced Tasks - Introduction
    • Create A Rescue Disk
      • Download And Burn Comodo Rescue Disk
    • Remove Deeply Hidden Malware
    • Manage CCS Tasks
    • View CCS Logs
      • Antivirus Logs
      • VirusScope Logs
      • Firewall Logs
      • HIPS Logs
      • Containment Logs
      • Website Filtering Logs
      • Device Control Logs
      • Autorun Event Logs
      • Alert Logs
      • CCS Tasks Logs
      • File List Changes Logs
      • Vendor List Changes Logs
      • Configuration Changes Logs
      • Virtual Desktop Event Logs
      • Data Loss Prevention Event Logs
      • Search And Filter Logs
    • Submit Files For Analysis To Comodo
    • View Active Process List
  • CCS Advanced Settings
    • General Settings
      • Customize User Interface
      • Configure Virus Database Updates
      • Log Settings
      • Manage CCS Configurations
        • Comodo Preset Configurations
        • Personal Configurations
      • Manage Performance
    • Antivirus Configuration
      • Real-time Scanner Settings
      • Scan Profiles
    • Firewall Configuration
      • General Firewall Settings
      • Application Rules
      • Global Rules
      • Firewall Rule Sets
      • Network Zones
        • Network Zones
        • Blocked Zones
      • Port Sets
    • HIPS Configuration
      • HIPS Settings
      • Active HIPS Rules
      • HIPS Rule Sets
      • HIPS Groups
        • Registry Groups
        • COM Groups
    • Protected Objects
      • Protected Objects - HIPS
        • Protected Files
        • Blocked Files
        • Protected Registry Keys
        • Protected COM Interfaces
      • Protected Objects - Containment
        • Protected Files And Folders
        • Protected Keys
    • Data Loss Prevention
    • Containment Settings
      • Containment Settings
      • Auto-Containment Rules
      • Virtual Desktop Settings
      • Containment - An Overview
      • Unknown Files - The Scanning Processes
    • File Rating Configuration
      • File Rating Settings
      • File Groups
      • File List
      • Submitted Files
      • Vendor List
    • Advanced Protection
      • VirusScope Settings
      • Scan Exclusions
      • Device Control Settings
      • Script Analysis Settings
      • Miscellaneous Settings
    • Web Filter Settings
      • Website Filtering Rules
      • Website Categories
  • Appendix 1 - CCS How To... Tutorials
    • Enable / Disable AV, Firewall, Auto-Containment And VirusScope Easily
    • Set Up The Firewall For Maximum Security And Usability
    • Block Internet Access While Allowing Local Area Network (LAN) Access
    • Block / Allow Specific Websites To Specific Users
    • Set Up HIPS For Maximum Security And Usability
    • Create Rules To Auto-Contain Applications
    • Run An Instant Antivirus Scan On Selected Items
    • Create An Antivirus Scan Schedule
    • Run Untrusted Programs Inside The Container
    • Run Browsers Inside The Container
    • Restore Incorrectly Quarantined Items
    • Submit Quarantined Items To Comodo Valkyrie For Analysis
    • Enable File Sharing Applications Like BitTorrent And Emule
    • Block Any Downloads Of A Specific File Type
    • Disable Auto-Containment On A Per-application Basis
    • Switch Off Automatic Antivirus Updates
    • Suppress CCS Alerts Temporarily
    • Control External Device Accessibility
  • Appendix 2 - Comodo Secure DNS Service
    • Router - Manually Enable Or Disable Comodo Secure DNS
    • Windows - Enable Comodo Secure DNS
  • About Xcitium

Restore Incorrectly Quarantined Items


This page explains how to restore an item from quarantine. You may want to do this if

  • You think CCS has incorrectly classed it as malicious (a false positive)
  • It was manually moved to quarantine by mistake

Restore an item from quarantine

  • Click 'Tasks' > 'General Tasks'
  • Click 'View Quarantine'


  • Select the item(s) you wish to move out of quarantine and click the 'Restore' button.
  • You will then be asked if you wish to create an exclusion for the file so that it will not be flagged by future antivirus scans:


  • 'Yes' - The items will be restored to their original locations and added to the antivirus exclusion list. The restored files will be skipped in future AV scans. 
  • 'No' - The items will be restored to their original locations but may still be flagged by future AV scans. 
  • Click 'Close' to exit.
See Manage Quarantined Items and Submit Quarantined Items to Comodo for Analysis for more information on this topic.
Our Products
  • Free Antivirus
  • Free Internet Security
  • Website Malware Removal
  • Free Anti-Malware
  • Anti-Spam (Free Trial)
  • Windows Antivirus
  • Antivirus for Windows 7
  • Antivirus for Windows 8
  • Antivirus for Windows 10
  • Antivirus for MAC
  • Antivirus for Linux
  • Free Endpoint Security
  • Free ModSecurity
  • Free RMM
  • Free Website Malware Scanner
  • Free Device Manager for Android
  • Free Demo
  • Network Security
  • Endpoint Protection
  • Antivirus for Android
  • Comodo Antivirus
  • Wordpress Security
Cheap CDN
  • Bootstrap CDN
  • Semantic UI CDN
  • Jquery CDN
  • CDN Plans
  • CDN
  • Free CDN
Enterprise
  • Patch Management Software
  • Patch Manager
  • Service Desk
  • Website Down
  • Endpoint Protection Solutions
  • Website Security Check
  • Remote Monitoring and Management
  • Website Security
  • Device Manager
  • ITSM
  • CRM
  • MSP
  • Android Device Manager
  • MDR Services
  • Ransomware Prevention
  • Managed IT Support Services
  • Free EDR
Free SSL Certificate
Support Partners Terms and Conditions Privacy Policy

© Comodo Group, Inc. 2024. All rights reserved.